I created an account, went through KYC and deposited money in my account with PU Prime. I read reviews online and then seen that PU Prime isn’t authorised with the FCA. However, I’ve never had a probl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Terrible customer support and zero communication. My account has been restricted for 5 days now (Ticket #1671401). I’ve sent multiple emails asking for updates or just a simple reason why, but all I g... See more
Company replied
I have to say I’m so happy! The service is amazing, always there to help & super kind. Biggest recommendation to ask for Ayman EL JAbri - he did such an amazing job and I’m so happy to have him! Can... See more
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"PU Prime was a disastrous experience for me. My canceled order was executed 46 pips away, wiping out my entire account balance. Such slippage and execution practices cause massive losses for traders.... See more
Company replied
Company details
Written by the company
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Contact info
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Breach of guidelines
Account frozen and withdrawal blocked without clear explanation
I want to share my experience with PU Prime.
My name is Mohd Faizan Siddiqui. My trading account number is 26360778
I deposited around 1150 USD and traded normally on the platform. Earlier I successfully withdrew 1125 USD without any issue.
After that I continued trading and my account equity reached around 2134 USD. When I submitted another withdrawal request of about 1100 USD, my entire account was suddenly restricted.
Currently I cannot trade, deposit, or withdraw any funds. My full balance is locked and the support team only says that my account is under routine review or security check.
Whenever I contact live support they only ask me to wait for the account manager and say that the relevant team will contact me. However the account manager never contacts me and live support is unable to provide any real help.
No clear explanation has been given about what rule I violated. All my trades were manual trades based on market movement and normal trading activity.
This situation has caused serious financial difficulty for me because I also had a medical emergency and urgently needed access to my funds.
I request PU Prime to review my account fairly and release my funds as soon as possible.
Please don't trade with this broker this is scam broker they deduct all my profits
UPDATE:
PU Prime has posted a generic response on my review but they still have not addressed the actual issue in my case.
My name is Mohd Faizan Siddiqui and my trading account number is 26360778.
First I deposited around 1150 USD into my trading account. I traded normally and made around 1130 USD profit, which I successfully withdrew. At that time there was no issue with my trading activity and the withdrawal was processed without any problem.
After that withdrawal my account still had around 1000 USD equity remaining. I continued trading normally and again generated around 1100 USD profit through my trades.
When my equity reached approximately 2100 USD and I requested another withdrawal, my account was suddenly restricted. I was unable to trade, deposit or withdraw funds.
Live support repeatedly told me to wait for the account manager and said my account was under routine review. However no clear explanation was provided and no one contacted me.
Later a balance adjustment of about -2109 USD with the comment "Cash Adjustment PNL" was applied to my account which removed my entire equity.
If PU Prime claims transparency and fairness, then please clearly explain the following:
Which exact trading rule did I violate
Which specific trades were considered problematic
How the adjustment amount of 2109 USD was calculated
Posting a generic message about compliance and confidentiality does not answer these questions.
I have already filed a formal complaint with the Financial Commission and the case is currently under investigation.
I will update this review again once the issue is properly resolved.
3 March 2026
Unprompted review
Reply from PU Prime
Dear Lam Yan Wun Merton,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. PU Prime operates as a regulated broker and adheres to strict compliance, risk management, and operational standards. Any actions related to withdrawals, trading activity, or account reviews are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.
Due to confidentiality and data protection obligations, we are unable to discuss or disclose specific account details in a public forum. However, we would like to clarify that account reviews and related actions are carried out through established procedures to ensure they are handled in accordance with policies and trading terms.
We understand that situations involving account reviews can be frustrating, and we remain committed to addressing client concerns through the appropriate channels. If you require further clarification or believe there may have been a misunderstanding, we encourage you to contact us directly so our team can review your case thoroughly.
Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions, and we will continue to review any concerns raised through the appropriate process.
Kind regards,
The PU Prime Team
Withdrawal Blocked & False “Toxic Trading” Allegation – IB Warning
I am writing this review as an Introducing Broker (IB). One of my referred clients has their legitimate trading profits withheld by PU Prime. The withdrawal request has been blocked without any clear and transparent justification.
The company is labeling the trades as “toxic trading” without providing proper evidence, trade analysis, or any detailed explanation. This is highly concerning and unprofessional.
As an IB, my reputation is at stake because I introduced clients to this broker in good faith. If clients’ genuine profits can be withheld under vague allegations, how can any trader trust this platform?
I request PU Prime to:
Provide a detailed written explanation with trade evidence.
Release the legitimate profits immediately.
Clarify their toxic trading policy publicly and transparently.
If this issue is not resolved urgently, I will escalate the matter to the relevant regulatory authorities and industry forums.
Until this matter is resolved, I cannot recommend PU Prime to any trader or partner.
4 March 2026
Unprompted review
Reply from PU Prime
Dear ABHISHEK SRIVASTAVA,
Thank you for taking the time to share your feedback. We take all concerns raised by our partners and clients seriously, including those from Introducing Brokers.
PU Prime is committed to maintaining a fair, transparent, and compliant trading environment for all participants. In certain circumstances, trading activity may be subject to review where it appears inconsistent with trading policies or the terms outlined in Client Services Agreement. These reviews are conducted carefully and in accordance with established procedures to ensure the integrity of the trading environment for all users.
Due to confidentiality and data protection obligations, we are unable to discuss or disclose specific account details, trade records, or investigation findings in a public forum. However, we encourage the relevant client or IB to contact our team directly so the matter can be reviewed through the appropriate channels.
Please contact our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with relevant details. For assistance with trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com so the matter can be properly reviewed.
We value our relationships with our partners and clients and remain committed to handling all concerns in a fair and professional manner.
Kind regards,
PU Prime Team
Very bad experience
Very bad experience. I lost a significant amount of money because of their server problems. Support offered zero help or fairness. Stay away!
29 January 2026
Unprompted review
Reply from PU Prime
Dear Mike,
Thank you for sharing your feedback.
We take concerns related to trading conditions and platform performance very seriously. However, after carefully reviewing our records, we are currently unable to locate any account or registered profile matching the details provided in your review.
PU Prime operates under strict regulatory, technical, and compliance standards. Our trading infrastructure is continuously monitored to ensure stability and reliability, and any platform-related incidents are formally reviewed by our technical teams to maintain a fair trading environment for all clients.
If you have held an account with us or believe this matter relates to a specific case, we kindly invite you to contact our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with relevant details. Our Trading Support Team can also be reached at trading@puprime.com
for assistance with trading-related inquiries so the matter can be properly reviewed.
PU Prime remains committed to transparency, professional communication, and addressing client concerns through the appropriate support channels.
Kind regards,
The PU Prime Team
Reply from PU Prime
Dear Daulet Amitov,
PU Prime takes all feedback seriously and remains committed to maintaining a fair, transparent, and professional trading environment for all clients. As a regulated broker, our operations, including deposits, withdrawals, and trading activities, are conducted in accordance with Client Services Agreement and applicable regulatory requirements.
Based on the information provided in your review, we are currently unable to identify any specific account or case related to your concern. If you have experienced any issue or require assistance, we encourage you to contact us directly so our team can review the matter properly.
Please reach out to our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with relevant details. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, integrity, and addressing client concerns through the appropriate support channels.
Kind regards,
The PU Prime Team
Hello dear team Trustpillot this broker…
Hello dear team Trustpillot this broker has deduct profit and made manipulation to my friend they deduct 5434$ as they said they give minus but they didn’t give anything it was full amount of him deposit
3 March 2026
Unprompted review
Reply from PU Prime
Dear Суруш سروش,
Thank you for taking the time to share your feedback.
Based on the information provided, we are currently unable to locate any account or client record associated with the details mentioned in your review. As a regulated broker, PU Prime takes all allegations related to account activity, profits, or withdrawals very seriously, and such matters are always reviewed carefully in accordance with established policies and compliance procedures.
If your friend holds an account with PU Prime and requires assistance, we kindly encourage them to contact us directly so our team can review the matter properly. They may reach out to our Customer Care Team at info@puprime.com using their registered email address and provide the relevant trading account number and details. For trading related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate support channels.
Kind regards,
The PU Prime Team
I withdrew 567 usd from pu pu prime…
I withdrew 567 usd from pu pu prime account # 7064967 , 2 weeks back and not yet credited and nor is the customer care respiring to me properly. I suggest do not trade with pu prime.
27 February 2026
Unprompted review
Reply from PU Prime
Dear zoeb khan,
Thank you for taking the time to share your feedback.
We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment. As a regulated broker, PU Prime operates under strict confidentiality and compliance standards; therefore, we are unable to discuss specific account details in a public forum.
However, based on our records, the withdrawal request has already been successfully processed from our platform and forwarded to the relevant payment provider. Once a transaction has been processed on our side, the final crediting time may depend on the receiving bank or payment provider’s processing procedures.
If you require further clarification regarding the transaction status, we kindly encourage you to contact our Customer Care Team at info@puprime.com using your registered email address and account details.
PU Prime remains committed to providing transparent communication and professional support to all clients.
Kind regards,
The PU Prime Team
I don’t Kno who they are and whose…
I don’t Kno who they are and whose running it and ringing on Sunday night
1 March 2026
Unprompted review
Reply from PU Prime
Dear Anil dadhria,
Thank you for bringing this matter to our attention.
Based on the information provided, we are currently unable to identify any interaction related to your comment. PU Prime does not engage in unsolicited contact without prior client engagement or inquiry.
It is possible that the call you received may not be related to our company or may involve a third party not affiliated with PU Prime. We take matters involving potential impersonation or unauthorized use of our brand very seriously.
To assist us in reviewing this matter further, we kindly invite you to contact our Customer Care Team at info@puprime.com
and provide any additional details, such as the phone number that contacted you. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to maintaining transparent and professional communication with all clients.
Kind regards,
The PU Prime Team
STAY AWAY FROM PU PRIME
STAY AWAY FROM PU PRIME. This broker is a total trap for profitable traders. As soon as my friend started making money, they froze his withdrawals and voided his profits citing "vague" policy breaches that they refuse to actually explain. It’s a classic "heads they win, tails you lose" scam—they’ll happily take your money when you lose, but the moment you’re successful, they hide behind their Terms and Conditions to steal your capital.
Their communication is absolute cowardice. The account manager went completely ghost until we threatened legal action and reported them to AFCA and the Mauritius FSC. Even then, instead of paying out, they had the nerve to offer a "coaching call" to teach my friend how to trade. It’s pathetic gaslighting intended to distract from the fact that they are holding earned funds hostage. This isn't a transparent platform; it’s a predator targeting successful clients. If you value your money and your sanity, do not deposit a single cent here. They are not interested in fair trading—they are only interested in keeping your deposit.
23 February 2026
Unprompted review
Reply from PU Prime
Dear Zacharias Hannoun,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. However, after carefully reviewing our records, we are currently unable to locate any account or registered profile matching the details provided in your review.
As a regulated broker, PU Prime operates under strict regulatory, security, and compliance standards. All account reviews, withdrawals, and trading related matters are handled in accordance with Client Services Agreement, verification procedures, and applicable regulatory requirements. Any actions follow established policies and documented review processes.
We would also like to clarify that for confidentiality and security reasons, we are unable to discuss or verify individual account matters in a public forum.
If this review relates to a specific client account, we kindly encourage the account holder to contact our Customer Care Team at info@puprime.com using their registered email address and provide their trading account number and relevant details. Our Trading Support Team can also be reached at trading@puprime.com for assistance with trading-related inquiries. This will allow the relevant team to properly review the matter and provide a formal clarification.
PU Prime remains committed to maintaining a transparent, fair, and compliant trading environment for all clients, and we take all client concerns seriously through our official support and review channels.
Kind regards,
The PU Prime Team
SCAMMERS
SCAMMERS
Once account is blown up and you deposit money it will take the whole remaining lose. These guys just scam use other brokers like star trader for legitimate money c
27 February 2026
Unprompted review
Reply from PU Prime
Dear Asad Taghati,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously. As a regulated broker, PU Prime operates under strict regulatory, security, and compliance standards to ensure a fair and transparent trading environment for all clients.
Please note that trading in leveraged financial markets carries inherent risk, and account losses can occur depending on market conditions, trading strategies, and risk management practices. PU Prime does not interfere with client trading activity or manipulate account outcomes, and all trades are executed in accordance with our platform’s execution protocols and established policies.
For confidentiality and security reasons, we are unable to review or discuss specific account matters in a public forum. If you have concerns regarding your account activity or require clarification, we kindly encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and account details so the relevant team can review your case accordingly. For general assistance, you may also reach our Customer Care Team at info@puprime.com.
PU Prime remains committed to maintaining transparency, fairness, and professional support for all clients through our official communication channels.
Kind regards,
The PU Prime Team
Reply from PU Prime
Dear Thibault Duval,
Thank you very much for your positive feedback and for taking the time to share your experience.
We’re pleased to hear that you’re satisfied with our spreads and overall service. Providing competitive pricing and a reliable trading environment is always our priority.
We truly appreciate your support and look forward to continuing to serve you.
If you require any assistance, please don’t hesitate to reach out to our Customer Care Team via Live Chat or Email: info@puprime.com.
Kind regards,
The PU Prime Team
worst broker in history they took my…
worst broker in history they took my profit saying I abused the bonus without doing any thorough investigation
25 February 2026
Unprompted review
Reply from PU Prime
Dear Tshikani,
Thank you for sharing your feedback.
We take any concerns regarding account reviews and bonus policies very seriously. Please note that all promotional bonuses are subject to specific terms and conditions, which are clearly outlined prior to participation. Any actions taken in relation to bonus are conducted strictly in accordance with these terms, as well as our Client Services Agreement and compliance obligations.
As we are unable to discuss individual account details in a public forum, we kindly invite you to contact our Customer Support Team directly at info@puprime.com using your registered email address and providing your trading account number. Our team will be able to review your case and provide a detailed clarification.
PU Prime remains committed to maintaining a fair, transparent, and compliant trading environment for all clients.
Kind regards,
The PU Prime Team
Account number 700001140
Account number 700001140
9500 deposited - turned into 22,000
No withdrawal allowed - can’t submit anything, they’re just stealing money , can’t even get the 9.5k deposit out ???!!
Been over 2 months and no one replies or helps at all ? Stay far away
31 December 2025
Unprompted review
Reply from PU Prime
Dear Harry W,
Thank you for sharing your feedback.
We take allegations of this nature very seriously. However, after carefully reviewing our records, we are currently unable to locate any account matching the details provided, including the account number referenced in your review.
PU Prime does not withhold client withdrawals without basis. As a regulated broker, all withdrawal requests and account matters are handled strictly in accordance with our Client Services Agreement and applicable regulatory and compliance requirements. Additionally, all client communications submitted through our official channels are logged and responded to by the relevant department.
If you have held an account with us, we kindly ask that you contact our Customer Care Team at info@puprime.com using your registered email address and provide your correct trading account number and supporting details so we can properly investigate and clarify the situation.
We remain committed to transparency, professional communication, and resolving client concerns through the appropriate and secure channels.
Kind regards,
The PU Prime Team
DO NOT INVEST WITH THESE PEOPLE
Please take heed of my warning not to entrust this company with your investments.Due to their lack of responsibility & unwillingness to address the fraudsters known as PAMM managers,people who invest your money on your behalf,I have lost all my money.I wouldn't want this to happen to anyone else so please listen to what I've said.The name of the rat in question in my case is Paul so pay particular attention if you're still tempted by their lies of untold riches to be had under their investment expertise.
20 February 2026
Unprompted review
Reply from PU Prime
Dear Jeff_morrishotmail.com,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand how distressing trading losses can be.
PU Prime provides PAMM account infrastructure as a technical solution that enables investors to allocate funds to independent strategy managers. However, it is important to clarify that PAMM managers operate independently and are solely responsible for their trading decisions. All trading activity including potential profits or losses is subject to market risk. Past performance does not guarantee future results, and losses may occur depending on market conditions and the risk profile of the selected strategy.
As a regulated broker, PU Prime does not guarantee returns, nor do we interfere with the trading strategies executed by independent managers. We provide clear risk disclosures outlining the nature of leveraged trading and managed account risks, which clients acknowledge prior to participation.
If you believe there has been misconduct or a breach of platform rules by a specific manager, we strongly encourage you to contact our support team at info@puprime.com with full details so the matter can be formally reviewed in accordance with our internal policies and compliance procedures.
We remain committed to maintaining a transparent trading environment and encourage all clients to carefully assess their risk tolerance before participating in any managed investment structure.
Kind regards,
The PU Prime Team
They restrict my account from all…
They restrict my account from all actions, i can’t withdraw my funds, even my deposit that i want back i can’t withdraw, they are scammers, i saw reviews here people have the same problems i can see… so, i’m going to solve this problem with Experts who deal with fraud brokers.
16 February 2026
Unprompted review
Reply from PU Prime
Dear Roman Tobiaš,
Thank you for taking the time to share your feedback. We treat all client concerns with the utmost seriousness and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. However, we would like to clarify that any actions relating to account access, withdrawals, or deposits are conducted strictly in accordance with our Client Services Agreement and applicable regulatory requirements.
We understand that account restrictions can be concerning. Please note that where restrictions are applied, they are subject to a structured and carefully documented review process to ensure accuracy, consistency, and full regulatory compliance. Such measures are not implemented arbitrarily, nor are client funds withheld without basis under established policies and procedures.
If you believe your matter remains unresolved, we strongly encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and account details. You may also copy info@puprime.com for general follow-up so the relevant department can review and address your case as a priority.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to resolving client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
SCAM! Stay Away!
This company is a SCAM!
They blocked my withdraws and they stole my balance from one of my accounts I had with them.
The account manager disappeared, and after one month of sending them emails about why they stole my money I get always the same automated message
"We have received your enquiry regarding account balance. Our team is currently investigating the matter to provide you with a comprehensive investigation."
I'm still sending emails after one month, but my money is gone and nobody is answering me.
Please do yourself a favor, save your money and choose another reliable broker!
1 February 2026
Unprompted review
Reply from PU Prime
Dear Nadio Risi,
Thank you for taking the time to share your feedback. We treat all client concerns with the utmost seriousness and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. However, we would like to clarify that any actions relating to accounts, balances, or withdrawals are conducted strictly in accordance with our Client Services Agreement and applicable regulatory requirements.
We understand that delays or ongoing reviews can be frustrating. Please be assured that when a matter is under investigation, it follows a structured and carefully documented review process to ensure accuracy, consistency, and full regulatory compliance. Such reviews are not carried out arbitrarily.
If you believe your matter remains unresolved, we strongly encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and account details. You may also copy info@puprime.com for general follow-up so the relevant department can prioritize and review your case accordingly.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing all client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
Scam
hi my name is Irfan azam my account no is 19276733 i have gained profit with trading but PUPRIME stole my all profit which i gained and i tried again and again to contact with officials through emails but they are not interested to answer me because i have made profit they are only want loser client they don't want to give you withdrawals, this company is scamming with people's be aware of them if PUPRIME give my profit i will edit this review i can provide proof if any one want. i have proof of emails which i have sent them to discuss my case and trade confirmation reports.
reply was given but only here they replied but no rply via email
you have answer only here but no reply via mail still waiting for reply and also for withdrwal
today is 13 may and i am still waiting for reply no one has been contacted with me still nor by email and
Today is 28 aug but no reply from any one and no payment received be aware
9 December 2025
Unprompted review
Reply from PU Prime
Dear Irfan Mughal,
Thank you for taking the time to share your feedback. We treat all client concerns with seriousness and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. However, we would like to clarify that any actions are carried out strictly in accordance with our Client Services Agreement and applicable regulatory requirements.
We understand your concerns and would like to emphasize that PU Prime does not withhold profits based on client performance. Any decision relating to account activity follows clearly established policies and a structured, fully documented review process to ensure consistency, fairness, and full regulatory compliance.
If you believe your matter remains unresolved, we strongly encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and account details. Our team will review your case thoroughly and provide a formal response. You may also copy info@puprime.com for general follow-up to ensure the appropriate department can assist you promptly.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing all client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
Reply from PU Prime
Dear lecruit,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our support team did not meet your expectations.
Providing timely and effective assistance is very important to us. While certain inquiries may require escalation or additional review, we understand that delayed responses can be frustrating.
We would appreciate the opportunity to review your case and improve your experience. Kindly contact our Customer Care Team via Live Chat or email at info@puprime.com using your registered account details, and we will ensure the matter is followed up appropriately.
PU Prime remains committed to enhancing our service quality and providing responsive support to all clients.
Kind regards,
The PU Prime Team
Urgent Complaint: Withdrawal Rejected Without Explanation
My name is Mathias Wolfgang Guttler and my account number is 11482288. I am writing to express my serious concern regarding the rejection of my withdrawal request without any valid reason or explanation. This is not an acceptable way to treat customers. I have carried out all my trading activities according to the applicable laws and regulations, and I have every right to receive my funds along with the profit earned. Despite my repeated requests, I have not been provided with any clear response or resolution. I kindly demand that my withdrawal be processed immediately and my full funds be returned.
5 January 2026
Unprompted review
Reply from PU Prime
Dear Mathias Wolfgang Guttler,
Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all withdrawal requests, account reviews, and related actions are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.
We acknowledge the concerns you have raised and would like to emphasize that any withdrawal assessment follows clearly established policies and procedures. Each case undergoes a structured and carefully documented review process to ensure accuracy, consistency, and full regulatory compliance. Withdrawal requests are not rejected without basis, and where additional review is required, this is conducted in line with compliance and security obligations.
If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general follow-up, our Customer Care Team is also available via Live Chat or at info@puprime.com, so the relevant team can review your case promptly.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
Complaint Regarding Blocked Withdrawal and Trading Restrictions
My PU Prime Account No is 11481632
I am writing to complain about PU Prime for blocking my withdrawal without any reason. They are also not allowing me to place trades in my account. I have tried to contact them several times, but they are not responding and they have still not returned my funds. This is a very unfair and unprofessional way to treat customers. My experience trading with PU Prime has been extremely bad, and I do not find this company trustworthy at all. I strongly advise everyone to stay away from such companies.
11 December 2025
Unprompted review
Reply from PU Prime
Dear Elsa Marie Maelle Leydier,
Thank you for taking the time to share your feedback. We treat all client concerns with seriousness and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all account reviews, withdrawal assessments, trading access matters, and any related actions are conducted strictly in accordance with our Client Services Agreement and applicable regulatory requirements.
We acknowledge the concerns you have raised and would like to emphasize that any action taken on a client account follows clearly established internal policies and procedures. Each case is subject to a structured and thoroughly documented review process to ensure consistency, accuracy, and full regulatory compliance.
If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com, so the relevant team can review your case promptly.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing all client concerns through the appropriate review channels.
Kind regards,
The PU Prime Team
They have been flagged by the UKs FCA…
They have been flagged by the UKs FCA and Canada Exchange commission. Should tell you enough. Stop believing fake positive reviews. They are not regulated in Canada or UK.
17 February 2026
Unprompted review
Reply from PU Prime
Dear may d,
Thank you for taking the time to share your feedback.
PU Prime takes regulatory compliance and transparency very seriously. As a global brokerage, our services are provided under specific regulatory frameworks and jurisdictions, and we remain committed to operating in accordance with the applicable regulatory requirements.
Regulatory bodies in different regions may publish general investor alerts regarding firms that are not authorized to provide regulated services within their local jurisdiction. Such notices do not necessarily indicate misconduct, but rather serve to inform local investors about authorization status within that specific region.
We encourage clients and prospective traders to review official information available on our website and to ensure they understand the regulatory framework under which their accounts are registered.
If you require any further clarification, please feel free to contact our Customer Care Team at info@puprime.com. For trading related inquiries, our Trading Support Team can also be reached at trading@puprime.com.
PU Prime remains committed to maintaining transparency, compliance, and professional standards in all aspects of our operations.
Kind regards,
The PU Prime Team
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