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Pumpkin Pet Insurance Reviews 

3,807
•
TrustScore 5 out of 5

4.8

Pet Insurance Company
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Review summary

Created with AI, based on recent reviews

Evaluating 1,675 reviews, reviewers overwhelmingly had a genuinely great experience with this company. Customers frequently mention that submitting claims is extremely simple and fast, ensuring that medical expenses and surgery costs are handled smoothly without unnecessary stress. People truly appreciate the incredibly quick response times, reliable communication, and prompt reimbursements sent directly into their personal bank accounts. Some reviewers were not happy with customer service delays, experiencing significant difficulties when trying to reach support representatives for policy information. A few consumers also mentioned that certain staff members were unhelpful, and some expected reimbursements for vaccinations or injury claims were ultimately denied.

What people talk about most

Claim

Customers consistently note positive experiences with claim processing, highlighting how easy it is to submit... See more

Service

Users describe positive interactions with service, highlighting fast and fair claim processing along with... See more

Response time

People report positive experiences with response time, highlighting very fast and efficient service regarding... See more

Refund

Consumers find the refund experience to be highly positive, praising the fast and prompt reimbursement... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as kind, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love Pumpkin pet insurance. It’s like having an additional family member that looks after our pets. Cash and Pinot are well taken care thanks to Pumpkin pet insurance. Thank you Pumpkin

Rated 5 out of 5 stars

Utilizing our Pumpkin Insurance has been an extremely positive experience. The process and tools to provide doctors and hospital bills are very user-friendly and straightforward. The technology worked... See more

Rated 5 out of 5 stars

We have had great success with Pumpkin Pet Insurance. Our dog is almost 4 years old and has had MAJOR health issues. We have submitted several claims. The process to submit claims is easy and in mos... See more

Rated 5 out of 5 stars

I was actually scared of sending it, because of my previous claim denial. I was very surprised to actually get this solved so fast it was. It gave me such a relief and to be able to focus on my dog, o... See more

Company details

  1. Pet Insurance Company
  2. Insurance Company
  3. Veterinarian

Written by the company

If pets are your kids, we’re your insurance. Dog, cat – doesn’t matter. When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,807)

1,617 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Everyone is very caring!!

Everyone is very caring!!
My claim was paid immediately and the process was very simple.

I could not be happier!!

Thank you for everything.

20 August 2026
Rated 5 out of 5 stars

Invoice approvedn 15 mins

I submitted my invoice for almost $7800 and had an approval within 15 mins, yes you read that correctly! Couldn't be more pleased with Pumpkin

19 August 2026
Rated 1 out of 5 stars

They have great customer service but…

They have great customer service but lack in understanding of poor people.need insurance too and cannot pay full vet prices. If they paid upfront costs only I'd be willing to say 5 stars but I simply cannot. Be warned you will pay full price and have to get reimbursed after which does not work for poor people whose pets need care too

13 August 2026
Rated 5 out of 5 stars

Very Satisfied!

Clear communication, super fast resolution to claims, and all accomplished electronically.

26 August 2026

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