Pulleymaid Reviews 

Really happy with my pulley maid. I’ve fitted it above my log burner so winter clothes drying is now a breeze!! Well made and sturdy with easy fitting instructions. Great service good communication.

Fantastic product, very well made & with easy to follow instructions for fitting. Part of the order was lost in the post, but a replacement was sent out swiftly, so great customer service too!

Good communications as I had a slight delay with the product being sent, but all ok in the end.

I purchased two of the classic airers with 1.8M laths in order to elevate my plants off of the ground, but gain the flexibility of height for easy watering.

I was a little worried about stability, but the hanger is so sturdy. I love sitting underneath it with all of my greenery hanging around me. 💕 The second one was installed above a bathtub, so I can scooch plants and use it for clothes when I need to.

These products look great and installation (once you get the hang of how the ropes need to be) is a breeze. 🙂👍 Would 10/10 recommend if you are looking for a laundry OR plant solution in your home.

Such a useful product to hang washing. Installed in no time and looks great

I have had one of these airers, pulleys at a previous address. It felt very nostalgic having another in my kitchen to dry or air clothes. A lovely, practical thing.

The company had a clear website and provided just what I needed.

Great product but poor customer service. Did not realize the item was out of stock as I received a pop up confirmation of the delivery date after completing the order. After two weeks I complained my order had still not been delivered, by the following week stock finally became available. By this time the order would arrive too late so requested a refund as offered, since the job was time sensitive. The order was still fulfilled the next week, then they insisted I organize & pay for the return and then a refund would be issued to include postage. Due to travel plans this was now not possible, so I'm stuck with a the product I cancelled in plenty of time, had the sales actioned my cancellation when requested. Had I received a response to my original request to notify me by Wednesday if still not in stock, all the complications could have been avoided.

Note: the reply to this review (from the company, below) is deeply misleading. We did not request compensation. We asked them to cover the cost of replacing the cord (as I stated in my original review). Indeed, we explicitly stated: "I will cover the costs of having all of the pulley maids removed, re-corded and replaced - unless you consider, in the circumstances, it appropriate to cover this yourself". The company's reply also implies that the pulley wheels installed were not in line with each other: this is not the case (they are fully in line) and appears to be yet another attempt by the company to deflect blame from away from a flawed product and onto the customer.

We have installed/used at least 10 air dryers like this (made by various manufacturers) in property projects over the past 2 decades. This is the first time we have used “Pulleymaid” and it is the first time we have had problems.

After 18 months the product is unsafe to use due to fraying of the cords. It is clear that the cause is a small manufacturing flaw – the casing on the wheels is made of some sort of hardened plastic and it is squared off with quite a sharp corner, meaning the cord rubs against it when the dryer is raised and lowered (unless you stand directly underneath it which is impractical when the dryer is loaded with washing). The rubbing of the cord against this sharp corner has destroyed the cords. We flagged this to the company. They tried to blame the issue on the fact that the screws attaching the pulley wheels to the ceiling had not been drilled in to the hilt. The screws had indeed not been drilled in to the hilt but it was evident that this was not the cause of the problem – we sent photographs of the wheel housing to show that (despite not being screwed in to the hilt) the wheel cases were sitting true (not at an angle) in the same way that they would have been if flush with the ceiling. This attempt to divert blame on to the customer (for an unrelated technicality) instead of owning the manufacturing flaw is dishonest and unprofessional. They then tried to claim that the instructions state that you must avoid having any rubbing of the cord against the wheel housing at all – but due to the squared-off design of the wheel housing it is impossible to install the dryer without the cord pushing against that corner to some degree at least. It also suggests that the instructions suggest you buy two sets of wheel housing if you want to have a distance between the dryer and the wall – but it does not specify what distance is the safe limit for one set of wheels. Customer service had clearly one aim: to avoid owning any responsibility for the problem. We asked the company to replace the damaged cords - this was not about the cost (replacement cords are very inexpensive), it was about the principal of a company supplying a product that is not fit for purpose. We have never had this sort of problem with any other manufacturer. Strongly advise to avoid this company.

We bought the 4 bar classic pulley maid recently. It is just as I expected, having had one years ago. It is very easy to use and a boon for this damp, cold weather. I just thought it was a little expensive, hence 4 stars.

Ten days after my order I contacted Pullymaid to ask for an update. They got back promptly to say that they would be dispatching shortly. To be fair they did, but I had to pay an additional 42 euro for customs.

The poles fit so loosely into the metal frame that it just wants to fall apart. For the price, this product is barely fit for purpose. Very disappointing. I could not recommend.

Had to pay an additional €40 customs fee (this is not transparent upon making the order) and they also left the rope out of the box. I would suggest avoiding this company at all cost. You will be disappointed if expecting a smooth service before Christmas.

Update - Customer service has just sent me a response via email in what appears to be a defensive rant saying I've been 'living under a rock'. How nice. If this is how they conduct business, then they have a lot of learning to do. Oh, and I've just had to pay a SECOND customs fee for the rope they forgot the first time.

Quality of product, quick delivery time, competitive price and excellent Customer Service!

Ordered from this company on the 25th of September and since receiving an order confirmation have heard nothing further. There is no number to contact them on, only an online web form which I have filled out but received no response. Terrible customer service.

We recently needed to replace the rope in our pulley after many years of use. We were really pleased to find that replacement parts were available at a reasonable price. Thank you!

I have had three different transactions with this company and on two of these had to contact them to resolve issues caused by my mistakes and not their's.
Each time they went above and beyond to provide exemplary service resolving my errors for me.
I can't thank them enough.

Super happy with our new clothes airer. Arrived really quickly and although I made a mistake with my order Tom could not have been more helpful (and patient) helping me sort it out. Can’t recommend Pulleymaid enough. Thank you!

over one month to get a broken replacement part to use our pulleymaid that was order 2.5 months ago. very disappointing

What a fantastic company to work with. I had to contact them twice, both times because of errors I made when ordering, and both times they provided solutions bearing the costs I should have been paying for. Their communication was excellent, polite, and timely. The products I have purchased are of excellent quality.
I would thoroughly recommend them and will use them again.