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PUCKIPUPPY BIKES Reviews 

653
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and solid build of the products, noting their powerful performance and comfortable ride, even on challenging terrains. Many found assembly straightforward and appreciated the excellent packaging that ensured items arrived undamaged, with customer service frequently highlighted for being responsive and helpful. However, some customers noted concerns regarding customer support, experiencing slow responses or difficulty reaching live assistance for issues like lost parts or product defects. A few also felt that some components, such as a defective latch or a light falling off, indicated occasional quality control issues. Additionally, some users found certain models uncomfortable or unsuitable for shorter individuals, citing issues with seat position or handlebar reach.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the smooth assembly, powerful motors, and overall... See more

Quality

Reviewers highlight positive aspects of quality, praising the impressive build quality and sturdy... See more

Customer service

Customers generally report positive experiences with customer service, highlighting prompt, helpful, and... See more

User experience

People report positive experiences with user experience, finding the bikes comfortable, smooth, and powerful.... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the incredibly fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth assembly, more options from carriers to air pumps, this is a great e-bike for the price! The motor is powerful enough to make travel effortless up hills, and comfortable enough to ride for mi... See more

Rated 5 out of 5 stars

A little delay in getting the bikes (bought two) due to item being sold out. Once we received the bikes, we were extremely impressed with packaging and build quality of the bikes. Even the included... See more

Rated 5 out of 5 stars

We purchased the Puckipuppy electric trike Husky model for our 14-year-old son, and it has been an excellent experience from start to finish. The trike is incredibly stable, which gave us peace of... See more

Rated 5 out of 5 stars

Good power and a very comfortable ride. Fat tire + dual suspension make off road riding comfortable. I am grateful for the large “grannie” seat for longer rides. Battery lasts me about 60 minutes... See more


Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Bike Accessories Store
  4. Manufacturer
  5. Outdoor Sports Store

About PUCKIPUPPY BIKES

Written by the company

About PUCKIPUPPY Visit our Website Prime Deals Press Test Ride Host Refer A Friend Contact Us Blogs

Welcome to Join PUCKIPUPPY

Keep Turning-We encourage everyone to embrace riding as a way of life, to experience freedom, and to let life flow in motion.

Puckipuppy actively builds a cycling community to maintain close contact with people, just like a puppy is always close to people, conveying happiness, contagion and friendliness through the community. They represent love and care, as Puckipuppy is always concerned with people actively embracing a healthier and more environmentally friendly lifestyle.

Shop Risk-Free with PUCKIPUPPY

Enjoy peace of mind with our easy returns, secure payments, and satisfaction guarantees!

Enjoy peace of mind with our easy returns, secure payments, and satisfaction guarantees!
At PUCKIPUPPY, we believe in providing our customers with the best shopping experience possible. That's why we offer a range of guarantees to ensure your satisfaction:

15-Day Returns

Free Shipping

2-Year Warranty Coverage

Secure Installment Payments

Local Customer Support


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

653 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(653)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These bikes are awesome 🤩

These bikes are awesome 🤩 my husband and I both purchased them and we love them. They are very sturdy and comfortable and they look great too!
We did a ton of research and these were by far the best quality for the price.
I highly recommend them, we ride them for hours the battery lasts so long and the seats are super comfortable.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

We bought 2 Bikes

We bought 2 Bikes, both Boxer models, one was the step through for my wife and the other was the regular one for myself. We bought these for our home in Eagle County Colorado where we have over 150 miles of paved bike trails but with so many miles to cover and with such dramatic elevation changes, you really need an E Bike to ride as much as possible. We would go out all day and ride at least 30 + miles out and then same back and these batteries were still going strong, we haven't tested how far we can push the batteries but they are strong! We love the Fat tires, we have taken them off road a few times and they handle the single track uphills no problem, we both highly recommend these bikes.

28 October 2025
Rated 5 out of 5 stars

Boxer Bike Praise

Smooth riding , takes bumps great , great brakes , great price! Lots of add ons with 99$ package I bought. Good size battery , great for 30 mile rides I take! Great looking & easy to get on & off with step thru frame! All around great bike!👍🇺🇸

27 October 2025
Rated 5 out of 5 stars

I purchased the boxer

I purchased the boxer, and as far as the bike have had no issues. It's been a great bike. I bought it for hunting mostly. However, The rear rack I believe came with the gift package has not held up, so a little disappointed on that. Overall, the customer service has been phenomenal. I would purchase again.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Honesty, thank you

You always were honest and got back to me when you could, technical service was great, so far so good. Although I wish the bike had a little more torque.
Litte thing Im working on like the little arms attached to the underside of the rear fender slide back and forth made a lot of noise while riding, so I just used a little glue to hold it in place. Can't seem to get the head light to face straight, something must be bent, still working on that. I like the bike although it is a little big for me, I should have looked into it a little closer.
It showed a helmet as well as the bike, and i made a quick choice to buy one, didn't think of the size.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Great product and customer service!

Puckipuppy bicycles are great quality and perform well. I am extremely satisfied with the bicycle and enjoy riding. The customer service is impeccable and extremely responsive when I contact them. I highly recommend Puckipuppy when you are interested in purchasing an ebike!

22 October 2025
Unprompted review
Rated 5 out of 5 stars

A Game Changer for Hunting Trips

The PuckiPuppy Bulldog E-Bike has completely changed my hunting trips. No more long, sweaty hikes to my stand—now I get there quickly and comfortably. It was easy to assemble and handles rough terrain with no problem. I'd absolutely buy it again.
— Rich Veilleux, Brookline, NH

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Customer service has been extremely responsive and it’s appreciated!!
Had a broken bracket on my display and the responded quickly with a new one. Lost half my phone holder and again great customer service and support….
Love my Golden R!!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

"Puckipuppy is a great company"

Puckipuppy is a great company. I bought two husky plus trikes they are the best Machines you can buy. The customer service team Excellent specialist they very professional and Expert in working with you and help you all the way . I want to say special Thank you to Ms. Mancy & Ms.Fiona
I recommend this company 👌

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Puckipuppy Golden Retriever Bike

I ordered a Puckipuppy Golden Retriever Bike from Amazon. After receiving it, I noticed it was almost completely assembled all I had to do was install the Handlebars and the front Wheel, also some of the accessories. After putting it together it was late at night, so the next morning I took it for a Mountain Bike Ride on a trail in Kansas City MO. It performed flawlessly awesome and was supper surprised at the way it handled the trail. It was very responsive and a smooth ride. I am very impressed with this bike. I have been a Mountain Bike rider for 7 years now and this handled as well as my high dollar Trek Mountain Bike. I have not been able to ride for almost 2 years due to Cancer. This bike has given me the opportunity to work to get myself back in shape with Pedal assist. You can set the assist to whatever level assistance you need so it is awsome in getting me back out on the Trails

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Labrador Review

I purchased this bike in January of 2025. I was worried about the assembly, but it proved to be very simple. I love the bike, I rode it throughout the winter in the snow. It's a blast to ride. It goes 0-25 in a matter of seconds. Customer Service is responsive. I would buy it again.

14 October 2025
Unprompted review

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