Psicon Reviews 

Great product simple questionnaires great communication

Thankyou to the whole psicon team for all their support and guidance with our son, they were so helpful and understanding, and very helpful,
They made us feel very welcome and relaxed, so thankyou xx

Great experience very professional and understanding

From start to finish me and my son experienced fantastic care & communication thank you to the wonderful lady who diagnosed my son.

Extremely polite & professional people to work with.
We were kept informed throughout the process & beforehand but not inundated.
Additionally, they kept to all the deadlines they stated they would.
Any medical diagnosis for an individual can be an emotional & challenging experience, so we couldn't be more satisfied with the way the test itself was conducted & the feedback we received.
If only the NHS was this efficient!

We chose to go down the route of ADHD assessment for our son through the Right to Choose pathway and did research into companies offering this through the NHS. The CAHMS waiting time currently, to the best of my knowledge, is approximately 3 years. Psicon was able to offer an online assessment with an experienced, qualified professional within a few months. The process was very straight forward and we are happy with the service we’ve received. Although we’re still waiting for the official written diagnosis, I appreciate these things can take some time.

We used Psicon, as they were recommended by our GP to select for NHS Right To Choose service. The Right To Choose referral was easy as I sat with my GP as they filled in the form via Psicons website. We have used them for our children's assessments and, whilst there is months wait for appointments, we have gone from referral to assessments completed within 6 months for single assessments. I am confident the duel assessments will not take much longer. Every staff member we have encountered, either via phone call, face to face, or video calls, have been kind, polite, friendly but professional. Clear communication has been throughout and any clarifying questions have been answered simply and succinctly. We have used the offices in Basingstoke for the face to face appointments, which was a great building. Very comfortable waiting room for children and parents, I like that they offer various different types of seating, plus sensory toys and a white board for children waiting. There are signs everywhere offering weighted blankets and ear defenders. There are machines offering free hot drinks and water. The toilets are a bit small and cramped (but it is an old building) however they are clean, as is the waiting room. I did see an assessment room one time and I was impressed with the decor, the vibe was relaxed and pleasant. Overall I would definitely recommend Psicon and their services, just simply need to be aware if the assessment you are looking for, if Psicon requires a face to face appointment whether you can travel to their offices as they don't have some all over the country like other companies do.

Efficient service, and kept up to date along the way.

The assessing psychiatrist made me feel at ease and was very good at explaining things to me

Rakel Morenike is an amazing ADHD assessor she really made us all feel comfortable and her questions were made very clear for our daughter to understand everyone at Psicon has been very positive from the start xx

We waited a very long time for an assessment for my daughter. The assessment was then online and it only lasted 20-30 minutes in which time it was apparent the practitioner had not read much about my daughter before the session. In the session he felt that there was not enough information from her school so said that he would write this in his report. I have now been provided with the report a month later which is not in anyway helpful going forward.

Rakel was brilliant today during my daughters assessment , it’s taken some time to get where we are today but finally I can learn the tools needed to support my daughter so I’m sincerely grateful to Rakel M you were fantastic with the explanation and a really caring assessment

We found the experience of our son going through his ADHD assessment with Psicon a really positive and comfortable experience. The assessor knew exactly how to make our son feel comfortable and relaxed and the whole process was very thorough, professional and we felt at ease, and more importantly our son did the whole time too - I highly recommend Psicon

We recently used Psicon for an ADHD assessment which was very thorough and professional. The service provided was helpful, prompt and also patient with queries and delays at our end. I would highly recommend them

From start to finish the experience with Psicon was brilliant, my daughter was treated with kindness and was made to feel comfortable and at ease.
The process was thorough and support and advice was given with the diagnosis.

As much as I can say my wait was long, it wasn't actually as long as originally stated when being advised to seek GP assist for ASD assessment.
I was referred to piscon via the NHS, piscon made contact September last year then all went quiet.
I emailed only a few weeks ago, expressing my concern on the length of time and if I had been forgotten (it happens, lots of people in this country) and I was contacted, emailed and dated provided in no time at all.

The ease of the process was heart-warming. Certainly put any of my thoughts (multiple examples of them) to rest, with a pre tech call to make sure your comfortable and all set up for the assessment itself and to answer any questions I had.

I had the pleasure of being assessed by a lovely, calm, kind, structured lady, Olanike Etomi who kept me on track with her needs to assess me, with multiple questions and obvious analytical skills, the assessment was said to be 90 mins, I had heard rumours of how quick "they" like to assess people.

But, I can safely, with my hand on my heart state from personal experience that my time was well used, I had probably a few minutes more than 90 mins, but not everything can be scripted and timed.

I did not need to provide them with anything more than they asked for, every company is different, but most companies of this structure will not want what you have had before, it is of no relevance, they are doing what they need to under their own guidelines, policies and procedures.

Trust in the process, give as much information about client/individual as possible when asked, no more, no less and allow them to do their job.

I can't fault them, they have a set criteria under the NHS, we can't have anymore than what is available.

Having been through the process with someone very close to the family, with a private company.. yes the foundations are so much different, and a total of 9 hours in assessments, but the level of assessment granted under national health criteria, to that of what you pay every single penny for is worlds apart.

I highly recommend this company

Thank you for your help and assistance with what I deem as delayed but excellent service from all I have spoken with.

Olanike Etomi, thank you for making me feel, somewhat at ease, more than many do and have.

I'm very critical as a person, for self and for others. I'm happy, (and that's saying something 😆)

From the moment we received our NHS referral to Psicon, the entire process has been incredibly supportive. I want to reassure other parents going through this that you are in safe hands, especially if you have the pleasure of working with ADHD assessor Rakel Morenike.

Rakel was absolutely wonderful. She effectively put on her "6-year-old’s hat" to engage with our child perfectly, making the session so engaging for a child with ADHD. At the same time, she treated us as parents with immense empathy and knowledge. She didn't shy away from asking the difficult questions that every parent of a SEN child has to face, but she did so with the utmost care.

Rakel is friendly, knowledgeable, and genuinely empathetic. It was a complete breeze to interact with both her and the company. We couldn't recommend Psicon and Rakel highly enough!

Rakel was great, listened very well, talked us through everything wondefully and most importantly it was fun. She creates a great atmosphere.

All interactions with staff including those involved in the assessments were positive and supportive. The process was not at all intrusive. The only real downside is the wait times, but they are still shorter than NHS.

Me and my Son had the pleasure of meeting with Rakel Morenike this morning who made us laugh so much through such a difficult time of crisis and actually got my Son to engage!. Our appointment came around really fast and we was treated professionally and great throughout. Thankyou Rakel and team!