PSG SIPP Limited Reviews 

I have used PSG Sipp for over 25 years and have found them extremely professional, responsive and accommodating. The staff are pleasant and helpful and in particular Aimee Hodgson SIPP executive lead has been exceptionally helpful throughout many situations that needed expert help. I would highly recommend them for their investment advice and 5 star customer service.

I have recently had dealings with PSG.
The service has been speedy and professional both to me and my advisor. I see a numbver of negative reviews and frustrations; I would suggest that in this modern world with the level of regulation and compliance required, issues are down to incorrect paperwork/authority causing delays. Every contact we have had has been handled quickly and efficiently with good communication.

I contact PSG once every year to organise my pension payments. They always respond quickly, they're polite, and they help when I have problems.
Special thanks to Aimee!

I simply cannot understand the negative reviews here as my recent experience and dealings with PSG SIPP Limited have been faultless and in every respect. An impressive and highly professional team and with this in mind, perhaps a little unfair to single out individuals, however a simply brilliant working experience with the highly professional Phoebe and Aimee. A highly recommended company and for myself at least, a fully justified five star rating.

Brite Advisors QROPS clients should not deal with these people.

PSG SIPP have mismanaged what should have been a QROPS compliant transfer to my Australian SMSF. This has left me with a potentially 55% tax liability.
Duncan Parsons CEO has denied all responsibility for his company's mistakes. I am now awaiting a Data Protection Act disclosure from PSG. When I have the full disclosure, and it becomes impossible for PSG to make excuses, I will be raising a case with the ombudsman. Parsons is a current director of Brite Advisors Ltd. Brite Advisors have been shut down in Australia by the the Australian regulator for financial malfeasance.

***Update following reply from PSG****
You are now compounding your incompetence with lies. Your CEO has alreadyconducted a slipshod investigation and replied. He's said that PSG are blameless, the failure to apply the QROPs rules is not PSGs fault, and PSG are not liable for my losses. You are not committed to resolving this, you've absolved yourself of responsibility, and your other clients and potential clients need to be aware. The DSAR request will prove your lying

My second 5 star review. Phoebe again. Fast, kept me informed. Money received in record time. Great job Phoebe.

Slow, unresponsive, lack of updates but generally the time it took to complete a simple task took week with me constantly chasing.

I have consistently received amazing service from the pensions team. This time surpassed the usual high quality of customer service. Eleanor and the whole team went the extra mile to ensure my adhoc fund request was transferred to me in time for Christmas, before their office closed for the holiday period. I even received a call in Dubai from the team to let me know my funds have been paid within 1 hour the transaction hit my Dubai bank. Thank you as always to your team.

My UK pension was transferred from Royal London (which took over two years!) to PSG several months ago. Now PSG are very slow in transferring the funds to my investment company of choice here in the USA. In this digital age it should take minutes once the paperwork is done, not months. My financial company informed me that the paperwork was accepted several months ago. Can PSG please do the job you are entrusted to do?

THE MOST SHOCKING COMPANY. DO NOT MOVE YOUR PENSION TO THEM. Absolutely shocking customer service. You cannot speak to anyone at any time, they are constantly in meetings. NOT. It took over 6 months to move my pension from them to another provider. Dreadful company. Leave well alone.

I am so disappointed with PSG SIPP Limited (PSG). My husband died in July and since September I have been waiting for the funds in his SIPP to be paid out (from Utmost). The funds that were placed in the SIPP originally (2015) have now diminished to one third of their original value. I suggest investors think carefully before investing with either PSG or Utmost.

This review is on behalf of my Partner as she’s not very technically experienced.
My partner and I have had a pleasant experience with PSG!
My wife was transferring her pension into PSG, it was a quick and easy experience. We both spoke to a wonderful lady named Gemma on the phone who was kind and helpful when explaining forms that needed filling and any other questions we had regarding the company. She is looking into taking benefits soon so hopefully that is as smooth process as the transfer in.
Unfortunately I don’t have a pension due to be in self employed but if I did I would trust PSG with it.
I’ve edited this review due to seeing some negative reviews about this company and am now concerned for my partners finances.

Absolutely awful organisation to deal with. Trying to arrange an annuity and feel like I am getting blocked at every turn- Simple questions can never be answered and trying to get a clear cut yes or no answer is impossible. Very frustrating and stressful company to deal with. Avoid if possible.

Edit/update

It is now December and despite assurances from Chris - Head of operations, am no closer to being able to get an annuity, the data provided by PSG is inconsistent or just non existent and like another reviewer I too received information relating to another PSG client.

What will it take to move this whole sorry saga towards a resolution?

Perhaps Chris can contact both me and my FA directly and take over the process on behalf of PSG? Maybe we might see some progress.

January 2024

Still no further forward, trying to get any information from the company is virtually impossible.

Let’s see if we can get any progress at all this month.

Feb 5th 2024

A small bit of progress towards getting the annuity (I hope) - however there is a key point they need to take on board and include in their activities.

If you ask them to take a specific action, they may / may not do it, but you don’t know as they don’t send you confirmation the action has taken place, or even copy you into the email which authorises the action.
You are not kept in the loop and leads to greater frustration.

Will keep updating this review until completion.

It is now March 3rd and I am very happy to report that with the help of my financial advisor we have managed to secure an annuity.

My experience of dealing with PSG to organise an annuity is not one I ever wish to repeat, I found them to be disorganised, with very poor record keeping and an inability to respond to situations in a timely manner. As my investment house would only speak to PSG, unless I asked a specific question, I was not kept up to date with events. Specifically when dealing with funds that had been suspended. I have raised an official complaint both with PSG directly (still waiting for a final response even though 8 week deadline has been and gone) and with the Financial services ombudsman. No one should have to go through 5 months of torture just to sort out an annuity.

Be aware if you are considering using PSG, you can see from all the less than flattering remarks/reviews on this site there is a lot that needs to be sorted out within the business before they can provide a service that is commensurate with their service fees.

The above review is based on my experiences of dealing with PSG SIPP.

I have been patiently waiting to transfer my SIPP from PSG since early June and they have been incredibly slow and do not provide any clear communication as to the reasons for the hold up.
Be warned this company moves at a snail pace and don’t understand customer service and the need to communicate.
Also over priced and archaic processes have also driven me to seek an alternative solution.

These people just completely ignore you. It's now been 5 months I've been trying to get a transfer out done, and they don't even reply to emails. Awful.

My pension administrator was sold to PSG. I requested a transfer to another company in April and it still has not happened. PSG is a truly awful company, and I suggest that any other company would be better.

My money has been invested in their fund for about 2 years, and it has generated a return of slightly over 4% In TOTAL even with the significant increases in global markets, funds, shares, ETFs, real estate, etc., meanwhile, the Plutonium company I recently discovered has provided me with a return of about 80% in just a few months.
I believe PSG SIPP must have fallen asleep behind the wheel, in my opinion.
Look elsewhere, their performance is awful.

Great service from PSGS, team are friendly and very helpful with my needs.

@Matthew Britain
Seriously?!! Contact your Complaints team….. they are as useless as the rest of you! They BLAME a third party like you do. Three previous complaints also resulted in pathetic responses! You never make mistakes / your fees are extortionate, your service non existent. You only offer speedy replies on negative TrustPilot reviews!!
TOO LATE, AVOID AT ALL COSTS!

Terrible experience with PSG. It took months to transfer. Their communication was poor. They lost documents I had sent them and asked me to send them again. I'm relieved it's all over and hope to never have anything to do with them again. Avoid at all costs.