From the account manager Joey organising and sourcing a suitable adapted vehicle to delivery of the car. Dawn called en route to give us an ETA. She arrived on time and was so polite and friendly. Tal... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received excellent service from Proximo when I needed a replacement WAV vehicle. There were extremely helpful and found a vehicle usuable for me within a couple of days. The WAV vehicle was delive... See more
Company replied
The staff and the service from the company is excellent. I was kept in contact with quite a few times regarding the delivery, Vee who delivered the vehicle was very pleasant, friendly and polite... See more
Company replied
The service I received from Proximo was nothing short of excellent. Hayley was extremely helpful and in less than 24 hours had arranged a replacement WAV to be delivered while mine was repaired. The d... See more
Company replied
Company details
Written by the company
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Written by the company
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contact info
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, United Kingdom
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4.9
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Russel was very helpful and…
Russel was very helpful and understanding throughout the delivery of the hire vehicle.
Russel took a lot of time explaining the dynamics of the vehicle also.
19 June 2026
Unprompted review
Reply from Proximo Group
Dear Naomi,
Thank you for sharing your experience. It’s great to hear that Russell made the delivery process so smooth and took the time to walk you through the vehicle properly. His patience and clear explanations are exactly the qualities we aim for during every handover.
We appreciate your feedback and will be sure to pass your comments on to him.
Penny
Customer Experience
Dawn joyner excellent
Dawn joyner was well presented, very friendly and an absolute pleasure to deal with. 5 stars for dawn very nice woman, her company should be proud.
23 June 2026
Unprompted review
Reply from Proximo Group
Dear Stig,
Thank you for leaving such a lovely review. We’re delighted to hear that Dawn made such a strong impression — her friendly manner, professionalism, and the way she presents herself are qualities we’re incredibly proud of. It’s wonderful to know she was such a pleasure to deal with.
Your kind words mean a great deal, and we’ll be sure to share them with her.
Best Wishes
Penny
Customer Experience
Colin delivered our replacement vehicle…
Colin delivered our replacement vehicle today. He was on time & friendly, polite & professional Thank you
22 June 2026
Unprompted review
Reply from Proximo Group
Dear Deborah,
Thank you for your review. We’re really pleased to hear that Colin arrived on time and made the handover such a friendly and professional experience. It’s great to know you felt well looked after.
Best Wishes
Penny
Customer Experience
I will give proximo 5* +
I will give proximo 5* +. They have been so helpful . Great communication. In the journey with have been down with out there help it would of been difficult. There cars are so reliable. Amazing service
1 April 2026
Unprompted review
Reply from Proximo Group
Dear Lisa,
Thank you for taking the time to share your experience. We’re really pleased to hear that the car arrived promptly and that Stuart provided such a detailed and attentive handover. Making sure you felt confident with the wheelchair‑specific features and checking your understanding is exactly the level of care we aim to deliver.
We appreciate your feedback and are glad the handover went so smoothly.
Best Wishes
Penny
Customer Experience
Very happy
The car arrived on time, and Stuart conducted a very thorough handover, very careful to check our understanding of the operation of the wheelchair specific features of the car
22 June 2026
Unprompted review
Reply from Proximo Group
Dear Andy,
Thank you for sharing your experience. We’re really glad to hear that the vehicle arrived on time and that Stuart provided such a careful and comprehensive handover. Making sure you felt confident with the wheelchair‑specific features and checking your understanding throughout is exactly the level of support we aim to provide.
We appreciate you taking the time to leave this feedback.
Best Wishes
Penny
Customer Experience
Daniel Molinas delivered my veichle…
Daniel Molinas delivered my veichle today. Very calm, didn’t rush me at all at going through everything about my veichle.
Thank you
22 June 2026
Unprompted review
Reply from Proximo Group
Dear CL,
Thank you for your feedback. We’re really pleased to hear that Daniel made the delivery experience so relaxed and straightforward. His calm approach and the time he takes to go through every detail properly are qualities we value highly.
We appreciate you taking a moment to share your experience, and we’ll be sure to pass your thanks on to him.
Best Wishes
Penny
Customer Experience Team
My experience with proximo every time…
My experience with proximo every time has been amazing and thank you to Neville for being so kind and showing us everything and talking us through it and thank you to Louis for all his help
16 June 2026
Unprompted review
Reply from Proximo Group
Dear Samantha,
Thank you for such a lovely review. It’s fantastic to hear that your experiences with Proximo have consistently been so positive. We’re especially pleased that Neville took the time to guide you through everything with kindness, and that Louis was also able to support you so well.
We truly appreciate your continued trust in us and will make sure both Neville and Louis hear your kind words.
Best Wishes
Penny
Customer Experience
Demo
Car delivered reasonably early. All things discussed ie transmission, fuel, ramp, showed marks and dents on car. Nice chap.
22 June 2026
Unprompted review
Reply from Proximo Group
Dear Annette,
Thank you for sharing your feedback. We’re pleased to hear that the vehicle arrived nice and early and that everything was clearly talked through on delivery — from the transmission and fuel to the ramp and existing marks on the car. It’s great to know you found our driver helpful and easy to deal with.
We appreciate you taking the time to leave a review and are glad the experience was a positive one.
Best Wishes
Penny
Customer Experience
Great lady dawn joyner.she done a first…
Great lady dawn joyner.she done a first class job and explained everything to us and made sure we understood.great service, she was a pleasure to deal with.
20 June 2026
Unprompted review
Reply from Proximo Group
Dear Busybee,
Thank you for sharing such wonderful feedback. We’re delighted to hear that Dawn provided a truly first‑class experience. Her clear explanations and the care she takes to ensure everything is fully understood make a real difference.
We’ll make sure your kind words reach her. Your support means a lot to us.
Best Wishes
Penny
Customer Experience
Neville’s review
Neville was a polite and lovely driver who was very helpful.
20 June 2026
Unprompted review
Reply from Proximo Group
Dear Rosina,
Thank you for your lovely feedback. We’re so pleased to hear that Neville made such a positive impression. His polite manner and helpful approach are exactly what we aim to deliver. We’ll be sure to pass your kind words on to him.
Best Wishes
Penny
Customer Experience
Our experience with Colin who kindly…
Our experience with Colin who kindly delivered my rental WAV was very positive. He kept me up to date on delivery. When he arrived he went through information thoroughly and making sure my husband was comfortable using the WAV. He made my husband aware of existing scratches and dents on rear passenger wheel arch. So we were aware which was reassuring.
We can't fault Colin, so very much appreciated for coming out your way to help.
Thank you so much
20 June 2026
Unprompted review
Reply from Proximo Group
Hi Jess,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Colin made the delivery of your rental WAV such a positive one. Keeping you updated, explaining everything clearly, and ensuring your husband felt confident and comfortable using the vehicle are exactly the standards we aim for.
We’re also glad that Colin took the time to point out existing marks on the vehicle so you felt fully reassured. Your kind words mean a great deal, and we’ll be sure to pass them on to him.
We truly appreciate your feedback.
Best Wishes
Penny
Customer Experience
Reply from Proximo Group
Hi Alan,
Thank you so much for your review. We’re delighted to hear that Colin provided such excellent support and explained everything clearly. We’ll be sure to pass your kind words on to him.
Best Wishes
Penny
Customer Experience Team
Delivery driver was very polite
Delivery driver was very polite, friendly and a great demo. Thank you!
19 June 2026
Unprompted review
Reply from Proximo Group
HI Emily,
Thank you for your 5-star review. We're delighted to hear that our delivery driver was polite, friendly, and provided a great demonstration.
Kind regards,
Will
Customer Experience
Reply from Proximo Group
Hi Laura,
Thank you for your 5-star review. We're pleased to hear Paul was clear, pleasant, and helpful throughout your experience. We'll share this with him.
Kind regards,
Will
Customer Experience
Good timing and very professional from…
Good timing and very professional from Dawn Joyner
16 June 2026
Unprompted review
Reply from Proximo Group
Hi Chris,
Thank you for your kind feedback. We're delighted to hear Dawn provided professional service and excellent timing. She'll be happy to hear this.
Kind regards,
Will
Customer Experience
Reply from Proximo Group
Hi Philip,
Thank you for your kind review. We’re delighted to hear you were happy with the service and found the Masoud professional.
Kind regards,
Will
Customer Experience
Every thing was done well
The car was clean and in good condition it was adapted for my disabled condition and Colin the gentleman that sorted out and picked it up from me was very courteous and helpful
17 June 2026
Unprompted review
Reply from Proximo Group
Hi Stephen,
Thank you for your kind comments. We’re pleased the vehicle met your needs and that Colin provided courteous and helpful service during collection.
Kind regards,
Will
Customer Experience
Great and professional staff thanks…
Great and professional staff thanks Nevillè .very easy collection
18 June 2026
Unprompted review
Reply from Proximo Group
Hi Kimia,
Thank you for your review. We’re glad you found the team professional and the collection process easy. We'll pass on your thanks to Neville.
Kind regards,
Will
Customer Experience
Chris Conroy certainly delivered
Chris Conroy as an ex postie delivered an impeccable collection of the WAV.
Very thorough and very easy to get on with.
An ambassador for your company.
18 June 2026
Unprompted review
Reply from Proximo Group
Hi Andrew,
Thank you for your great feedback. We’re pleased to hear Chris provided such a thorough and professional service during collection of the WAV.
Kind regards,
Will
Customer Experience
Neville was very helpful and explane…
Neville was very helpful and explane anything to me and i was very happy with the serivce
18 June 2026
Unprompted review
Reply from Proximo Group
Hi Keith,
Thank you for your review. We’re glad Neville was helpful and took the time to explain everything clearly. It’s great to hear you were happy with the service.
Kind regards,
Will
Customer Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.