Very easy ordering process, even though they don’t seem to use a ‘regular’ way when it comes to payment method. They use SagePay. It’s not a problem, but does make a buyer feel less confident I gues... See more
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See what reviewers are saying
I've shopped with Prowler for many years. Their toys are wonderful and priced well and the staff are always incredibly knowledgeable and friendly. Recently I bought some products (not toys), that,... See more
Company replied
Considering I placed my order during full lockdown in the middle of a pandemic, I was more than happy. There was a slight problem with one of the items I ordered being out of stock, but the communicat... See more
Website was easy to use and order from. Tracking was accurate and updated regularly. Goods arrived exactly on time, safely and securely packaged - mostly recyclable, good. The goods were exactly as... See more
Company details
Information provided by various external sources
Prowler is the UK's leading online gay sex shop with a wide range of gay sex toys to buy online with FREE postage on orders over £25.
Contact info
Brewer Street 5-7, W1F 0RF, United Kingdom
- www.prowler.co.uk
4.6
Excellent
365 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Reply from Prowler
Dear Customer,
Thank you for your review here on Trustpilot.
We do apologise for your experience with the products purchased. We do offer a varied range of products differing in price which contributes to the quality of material used. As I am sure you will understand the quality of products increases in line with price. Despite having experienced dissatisfaction with the products we are always able to support regarding return/exchange when appropriate. In your case we would like to discuss possible options. Please await an email with further details. We always aim to set things right where possible and we would have been happy to assist with any queries prior to this. We do offer contact methods such as phone, email and chat. We would kindly ask you to bear this in mind for any future dealings as we do want to make sure that you are happy and satisfied with any product you purchase from us.
Thank you for shopping with us.
Kind regards,
Prowler Customer Services
Best prices and quick delivery 👌
11 July 2020
Unprompted review
Great products and very fast delivery
10 July 2020
Unprompted review
My products all arrived super fast and…
My products all arrived super fast and they were all good quality!
6 July 2020
Unprompted review
Great service quick dispatch
3 July 2020
Unprompted review
Easy
Easy to use website, Items arrived discretely packed, Would highly recommend
1 July 2020
Unprompted review
Super speedy delivery
Super speedy delivery, everything came well protected and packaged careully
1 July 2020
Unprompted review
Great Service!
Excellent selection, and fast delivery. Slightly disappointed with the size of one item, the pictures made it look larger on the website. But it should still do the job! Will defiantly be ordering again. Great job prowler!
30 June 2020
Unprompted review
Quick efficient servcie
Product as described and arrived very quickly and well packaged for delivery
29 June 2020
Unprompted review
Exchange
Very helpful and quick at processing my exchange item. Great customer service
29 June 2020
Unprompted review
Great products great service
28 June 2020
Unprompted review
Website was easy to use and order from
Website was easy to use and order from. Tracking was accurate and updated regularly. Goods arrived exactly on time, safely and securely packaged - mostly recyclable, good.
The goods were exactly as shown, described on the webpage and are just what I wanted.
I shall not hesitate to buy from Prowler again. Thanks for a good job, well done guys.
28 June 2020
Unprompted review
Great service
Ordered some lube and was surprised how quickly it arrived. Excellent service.
28 June 2020
Unprompted review
Very quick delivery
Very quick delivery, and was a great toy, excellent!
28 June 2020
Unprompted review
I reviewed excellent help when…
I reviewed excellent help when enquiring about products and helping me decided on what to get. The product is great, exactly what I wanted. Will go back and would reccomend to a friend
25 June 2020
Unprompted review
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