Prosper Health Reviews 

862
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 858 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight that the booking process is exceptionally straightforward, highly user-friendly, and very easy to navigate around personal schedules. People frequently praise the professional staff and clinicians for being incredibly warm, patient, kind, and supportive during every session. Consumers truly appreciate receiving thorough explanations and extremely useful guidance that helps them clearly understand their diagnosis better. Some reviewers were not happy with communication problems and missed provider appointments. A few other people also felt quite frustrated by strict limitations on accommodations letters and wanted more time during sessions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing clinicians and therapists as incredibly... See more

User experience

Consumers find user experience to be positive, highlighting how easy the website is to navigate and schedule... See more

Service

Users describe positive interactions with service, highlighting how easy and efficient the assessment process... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Booking process

Clients share satisfaction and positive opinions on booking process, noting that appointments are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr McCluskey was very personable and thorough. This is a weird experience for an adult and he made it less weird. And I benefit from having some new data points and possible explanations for how som... See more

Rated 5 out of 5 stars

The process was easy and straightforward. My clinician is amazing and I appreciated being able to review and choose who I would worked with to assess my life. She was easy to talk to and I had no qual... See more

Rated 5 out of 5 stars

I had a very good and easy experience. Dr Zeid who did my assessment was very knowledgeable and everything was very straightforward. Her personality was very warm, kind, and compassionate and she list... See more

Rated 5 out of 5 stars

Absolutely wonderful! Very user-friendly, and the descriptions for the options of diagnostic specialists let me narrow down who would be an ideal fit for me. My pairing was very accommodating, and she... See more


Company details

  1. Mental Health Service

Written by the company

Prosper Health provides adult autism diagnosis and neurodivergent-affirming therapy. Their services are covered by most major health insurance carriers, conducted via telehealth, and clinically validated. Assessments protocols are based on over 30 years of peer-reviewed research and developed in collaboration with faculty from Yale and Northwestern. Assessment and therapy techniques are clinically validated, evidence-based, and standardized. Prosper's clinicians are neurodiversity-affirming, experts in adult autism, and trained to recognize and understand autism across diverse experiences, including women, LGBTQ+, and BIPOC clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

862 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(862)

859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prosper Health and my psychiatrist was..

Prosper Health and my psychiatrist was so structured, comfortable , smooth and supportive. I knew every step and knew everything about my evaluation. I would recommend prosper health to anyone and everyone

14 August 2026
Rated 5 out of 5 stars

Doctor Christine Kimmel was…

Doctor Christine Kimmel was knowledgeable, sensitive and kind. I felt extremely well cared for in this process. I am extremely grateful for the simplicity of using prosper.

6 August 2026
Rated 1 out of 5 stars

Intake appointment abruptly cancelled…

Intake appointment abruptly cancelled because "psychologist is no longer available." I spent a great time searching their listings for a psychologist that I felt would meet my needs, only to have this happen. Very disappointing. Do not recommend.

13 August 2026
Unprompted review
Prosper Health logo

Reply from Prosper Health

We’re very sorry to hear about this experience. We understand how disappointing it must have been to spend time carefully reviewing our providers and choosing someone you felt would be a good fit, only to have your intake appointment canceled because the psychologist was no longer available.

We know that finding the right provider can take time, and having an appointment unexpectedly canceled can be incredibly discouraging. This is not the experience we want for our clients, and we sincerely apologize for the frustration this caused.

If you’re open to it, we’d really appreciate the opportunity to support you in getting connected with a provider who feels like a good fit. You can reach our Client Experience Team at help@prosperhealth.io, and we’ll be happy to help.

Thank you again for taking the time to share your experience. Your feedback matters to us, and we truly hope we can make this right.

Rated 5 out of 5 stars

Great experience!

I was hesitant to go through with my assessment, but my kid who was diagnosed as a child prompted me to do it. My overall experience was excellent. My assessing psychologist was incredible. She was kind and thorough, and very thoughtful. I am now recommending Prosper Health to anyone who’s looking to learn more about themselves and get more clarity. Thank you for making it possible for people to get evaluated. This was life altering and I am grateful for the opportunity to have the assessment done.

6 August 2026
Rated 5 out of 5 stars

Thorough but relatively painless

The psychologist I saw was warm and straightforward throughout the whole process. Of course discussing your inner most thoughts with a stranger is never easy, Deborah did her best to make me feel at ease and heard.

6 August 2026
Rated 5 out of 5 stars

Accessible care

The provider was kind and nonjudgmental, the process of getting an autism evaluation was less intimidating due to insurance coverage cost and having providers who specialize in understanding how autism presents in women.

30 July 2026
Rated 5 out of 5 stars

Easy to do

Everything was easy to navigate and make it work around my schedule. The assessment was really thorough and made easy to answer. Getting my diagnosis was just the easiest experience. And Sarah who did my assessment was really nice and made me feel comfortable and understood.

7 August 2026
Rated 5 out of 5 stars

I’ve been in and out of counseling most…

I’ve been in and out of counseling most of my adult life. I never felt I was getting the help I needed. Prosper Health was able to help me in a very short period of time and confirm why I feel the way I do and connect me with counselors who are able to provide support for me.

8 August 2026
Rated 5 out of 5 stars

I like my therapist

I like my therapist. She listens to me, is diagnostically and culturally knowledgeable and makes me feel comfortable sharing.

19 July 2026

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