ProspectSoft Reviews 

We had the pleasure of working with Matilda G. for the duration of our CRM training. She really made this experience for us. She was extremely kind, patient, attentive, and responsive. She always made us feel extremely valued and went above and beyond during our time together. We cannot recommend Matilda enough- The CRM felt very overwhelming and daunting at first, but she taught in a way that made it seem easy and accessible. We absolutely adored Matilda. Give this woman a raise!

Great product which meets most needs from a CRM tool. Excellent level of customer support, a very positive and speedy interaction with Abigail Whitwham who provided an exceptional level of customer service.

We’ve had a poor experience with Prospect CRM. At £432/month, it’s expensive — and unfortunately, the platform just doesn’t deliver. The user experience is clunky and frustrating compared to other CRMs we’ve used (like Pipedrive), which are not only more intuitive but also far more affordable.

What’s worse is the lack of flexibility or customer care. When we questioned the value and asked about downgrading, we were told we were locked into a 12-month contract — but no signed agreement could be provided. Instead, they pointed us to a generic live link of their website Terms & Conditions. When pressed to identify the specific clauses they were relying on, they couldn’t point to them, and simply refused to help any further.

The whole approach feels rigid and opaque. If you value clarity, flexibility, and customer-focused service — avoid.

The customer service from Prospect CRM has been fantastic. The onboarding experience with Bogdan Spatar has been flawless, from his follow-up emails to check that everything was running smoothly, to his quick and helpful response when I encountered an issue today. He got back to me within 20 minutes and clearly walked me through the steps I needed to take. He also resolved a backend support issue efficiently.

We're looking forward to continuing our relationship with them.

Just completed our training with Charlotte. She was very patient and very thoughtful. The training is really comprehensive and backed up by lots of online resource. Feeling confident and can't wait to get going!

Codruta had all the answers to my questions and was able to solve the main query in minutes.
She was then able to guide me through the "Problems" set up process and help me understand the area's I was struggling with.

Excellent customer service Prospect soft and the Access group!

Bogdan over the past few weeks has been helping me set-up my new Prospect CRM system. I have to say he's has been very polite and very helpful in finding time to fit me in for our next set-up meeting.
He was fast, efficient and most of all very polite.

Thanks

I am delighted to say, on my recent call with Callie from the support team, the issue was grasped quickly and Callie guided me through the process to solve the issue. Excellent service Thanks.

Please read the Martin Colman review. Even if you want to cancel your monthly subscription you have to wait for half year which is insane! It takes too many emails to go through the bureaucracy to cancel the subscription. It seems that the customer will never read the multiple repeats of " Please cancel the subscription ASAP"

Prospectsoft are nothing but a bunch of scammers, their sales guy Tony did the demo promising the world, got their software team to confirm integration which they did but pointed out that there would be a once off and pretty high initial development cost which we paid and had to pay in full and not on completion which was the first red flag, then insisted on credit card details which would be billed only once the software was functional which to date it still isn't, then proceeded to sporadically charge my card random amount of money over several months (red flag number 2) which I couldn’t get reversed and then finally charged my credit card $981.50 for usage subscription this week! They have been trying to just get their automation manager to run for nearly 3 months, not even a byte of live data has been exported but they’ve charged us usage!

I have had to resort to cancelling my credit card because of Prospectsoft and I get no replies to my emails, be wary of this organization and do not give them credit card details or make any payments until you have a functioning solution which I might add is an unlikely outcome.

Absolutely worst business experience in my 20 years of running companies, Prospectsoft are a bunch of thugs.

Prospect support is great, and generally get to the bottom of any technical issues we have. I last spoke with Codruta, she was very patient and responded quickly to my support requests.

Have been using Prospect for just under 2 years. While it can be a bit overwhelming at the start, they have good customer support and great educational resources available. As we use the tool more across the company, the benefits are becoming increasingly apparent.

Recently I had a call with Codruta Bogdan and she was friendly and helpful. I appreciated that she reached out to check-in and was prompt to follow up with answers to my questions.

Generally very adept at solving issues if they arise, ProspectSoft listen to users and try to evolve the platform to be able to fulfil requirements. They've got some really good people on-board who go above and beyond to assist. A special mention to Abigail Whitwham who is always super helpful and lovely to work with, Kyran O'Neill who is great in support and Tim Bebbington - the OG genius who solves every problem I've ever thrown at him.
We've been using the platform for around 4 years and have no plans to change any time soon.

Matilda Gardner was a huge help with training on prospect. She was super knowledgeable about their platforms and had answers to everything.

Great, responsive customer service from Abi

Prospect CRM - steer clear
Awful customer service, sales people are very efficient. Anything past that point very lacking.
Sales person made promises in initial calls that were not carried through.
Prospect CRM very lacking with gmail and xero integrations. The sales team promised a lot but actually very clunky and did not do what it should do.

Great software with a great onboarding experience. Charlotte Austin was very helpful, and I cannot recommend her and her team enough. Thank you!

I am new to Prospectsoft and the software is also new to our company. Adilah and Hamizah took care of our onboarding and did a great job, they are very professional and need to be commended for their great communication. As I am still getting to grips with the software I am not able to comment on all the features but so far it has been great. God bless you.

Matilda was great. Very patient and a pleasure to deal with.

We had our onboarding done with Charlotte Austin, she was great! Very nice, patient and knowledgeable about the product she was showing. If there were questions outside of the onboarding, she was quick to respond with great detail and clarity. She did a great job at explaining the more complicated things in a clear and easy to learn way.

There is lots of little things that go on in Prospect and she did a great job explaining all of the features that come along with the software.