Proshop.se Reviews 

8,414
TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 4 out of 5 stars

I am satisfied with my purchase and I am happy with the Apple watch and the offer I received. The order delivery was bit late but it arrived in good condition. I would recommend purchasing with ProSho... See more

Rated 5 out of 5 stars

Shipped and delivered quickly, also in the past I had no problem to get refund for defective item. Great service.

Rated 5 out of 5 stars

This is my second time buying fairly expensive electronic products. These guys at ProShop are fast at processing and delivery and accurate and committed on what they claim on their product page. Also... See more

Rated 5 out of 5 stars

I am so satisfied with my purchase and wow super fast delivery too! I could track my products so no need to be worried as well. I get impression often danish companies have better service than Swedis... See more

Company details

  1. Electronics Wholesaler
  2. Children's Toys Store
  3. Garden
  4. Kitchen Supply Store
  5. Lighting Store
  6. Office Supply Store

Written by the company

Med mer än 1,5 miljoner besökare varje år och över 235 000 varor sortimentet är Proshop en av Danmarks största nätbutiker. Proshop har för närvarande onlinebutiker 8 länder: Danmark, Norge, Sverige, Finland, Polen, Tyskland, Österrike och Nederländerna. Proshop bygger på gott affärsmannaskap och sunt förnuft. Därför har vi också ett naturligt fokus på att alltid ha rätt varor till attraktiva priser, vara tillgängliga för våra kunder och ge världens bästa kundservice. Hårdvaror och elektronikprodukter utgör majoriteten av vår verksamhet, från kompletta serversystem till köksmaskiner. Dessutom har vi ett brett utbud av leksaker, verktyg, kontorsmaterial, trädgårdsmaskiner, smart belysning och mycket mer. Vi står för topppriser, snabb leverans och bästa service. Siffrorna ljuger inte: – Vi har en årlig omsättning på 2,7 miljarder danska kronor. – Vi har haft mer än 3,6 miljoner kunder under de senaste 5 åren. – Vi skickar över 4 miljoner produkter varje år. – Vi har över 235 000 olika varor på våra hyllor. – Vi har 300 medarbetare. Mycket mer. Mycket snabbare.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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No recent history of asking for reviews

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Replied to 98% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(8,414)

1,584 reviews in the last 12 months

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Rated 1 out of 5 stars

bad invoicing system.

2 October 2024
Unprompted review
Proshop.se logo

Reply from Proshop.se

Hej J!

Tack för ditt omdöme.

Jag kan se att du har kontaktat vår kundservice angående ärendet och köpet.

Den order du har hänvisat till är genomförd via ett annat företag. Om du har kritik till ett annat företags system så vill jag hänvisa dig till dem i framtiden.

Med Vänlig Hälsning
Maja Proshop.se

Rated 5 out of 5 stars

Reflection as procurement purchaser - Very positive

I am writing this as a professional purchaser and I have to say that our experience with Proshop recent three months, when we actively started procuring from them, has been a very smooth and joyful journey!

As many other in the IT-business, we have chosen to move from Dustin, to Proshop as deliveries and invoicing process has been efficient and effective as they cater a big variety of offerings!

As a procurement specialist, I am looking forward meeting Proshop in coming procurement activities.

1 October 2024
Unprompted review
Rated 1 out of 5 stars

This is blackmailing

This is blackmailing, fraud and stealing people money

19 September 2024
Unprompted review
Proshop.se logo

Reply from Proshop.se

Hej Laith!

Tack för ditt omdöme.

Jag kan se att du har haft en reklamation hos oss och misstänker att det är den som detta omdöme hänvisar till.

När en reklamation skapas hos oss så accepterar kunden våra reklamationsvillkor där det bland annat står att om inget fel upptäcks så kan en avgift tillkomma. Eftersom vår tekniska avdelning inte upptäcker ett fel på din produkt så tillkommer avgiften.

Du är i en mailkonversation med min kollega angående detta. Än är ärendet inte avslutat.

Med Vänlig Hälsning
Maja Proshop.se

Rated 2 out of 5 stars

Everything comes with a price

Everything comes with a price, Proshop’s price is competitive, however service is not. I bought a quad pack of Tado thermostat, out of four, one stopped working. When I sent back the only one that was malfunctioning, they requested me to send all others that were fully functional in order to EVEN start testing the broken one, I tried to explain, but they said the rule is to send everything that is in original packet. To me it seemed like they were trying to make the claim harder, nevertheless, it is understandable that superior service should not be expected when paying lower price.

2 September 2024
Unprompted review
Proshop.se logo

Reply from Proshop.se

Hej Tim!

Tack för ditt omdöme.

Jag beklagar din upplevelse med vår kundservice. I våra reklamationsvillkor så framgår det att vi önskar att alla delar skickas in. Jag förstår att den meningen kan vara förvirrande i ditt tillfälle, jag undersöker närmare om det är något vi kanske borde förtydliga ytterligare.

Jag förstår att det för dig som kund kan verka onödigt att skicka in alla produkter i det varunumret du har beställt eftersom tre fungerar felfritt. Anledningen är att vi i vissa tillfällen ska reklamera en komplett produkt vidare till prodicenten, eller för att undersöak om alla delar är från samma batch osv. Därav önskar vi att alla produkter skickas in vid en reklamation.

Jag kan se att min kollega har informerat dig om att vi behöver de andra tre för att påbörja ditt ärende. Då väljer att avbryta ditt reklamationsärende.

Med Vänlig Hälsning
Maja Proshop.se

Rated 1 out of 5 stars

"Express letter" one week late picked…

"Express letter" one week late picked up by myself. Banged up and opened by PostNord! How happy can I be?

Update: They never tried to deliver it. I can see that you will not take fully responsibility. I will probably think twice before ordering something from you in the future. Have a nice day or evening.

13 August 2024
Unprompted review
Proshop.se logo

Reply from Proshop.se

Hej Daniel!

Tack för ditt mail.

I din beställningsbekräftelse står det att förväntad leverans var mellan den 6-8 augusti. Den 8:onde är tranportören förbi med ditt paket, men det påträffas ingen hemma så den går vidare till ett postombud och går att hämta dagen efter.

Angående att paketet är öppnat och "banged up" så kan jag se att du har skickat ett mail som vi inte svarat på än. Det gör vi under dagen och så hjälper vår kundservice dig vidare.

Med Vänlig Hälsning
Maja Proshop.se

Rated 5 out of 5 stars

Great product with great price

Great and authetic product with the best price you can find. And also really fast delivery. The store has all collections of EXIT board games.

28 July 2024
Unprompted review
Rated 3 out of 5 stars

poor packaging and delayed delivery

after placing an order for a laptop that was listed as available with a delivery time of 2-4 business days, I received no order confirmation or any communication for over a week...when i reached out to them, they finally sent an order confirmation, and the laptop was dispatched a week later (it arrived after nearly three weeks since placing the order)

but what truly shocked me was the packaging, or NO PACKAGING...the laptop was shipped from Denmark to Sweden with no protective materials whatsoever...it was loose in the box that was larger than the laptop, causing it to shift and bang around during transit... there was no indication on the box (like a "fragile" sticker or anything) to show that it has delicate contents

this was absolutely unacceptable...whether the laptop is new or refurbished, it should be properly packaged and protected during shipping!

receiving a potentially damaged laptop defeats the purpose of purchasing one in the first place

15 July 2024
Unprompted review
Proshop.se logo

Reply from Proshop.se

Hi Dylan!

Thank you for your feedback. I apologize for your experience with the delivery from us.

I have requested additional information about your order in order to investigate your case further.

Best regards,
Maja
Proshop.se

Rated 5 out of 5 stars

I have had a great buying experience…

I have had a great buying experience with Proshop. They dispatched the purchase quickly, and the customer support team was very helpful too.

I am definitely a returnering customer.

I recommend them!

9 July 2024
Unprompted review
Rated 1 out of 5 stars

Not as described

I get the electric scooter xiaomi mi pro 2 but unfortunately it only goes upto 20 kn while it says in the description 25km. I even doubt about the total milage it can give is not 45km as mentioned since the battery goes very fast. Within 2 days i even had my tyres punchured too😂. I wrote them on 23rd of june but still haven’t heard from them so idk if i should send it back and since i work untill 16:00 i wasn’t able to talk to them. I hope to call them tomorrow during my break.

18 June 2024
Unprompted review
Proshop.se logo

Reply from Proshop.se

Hi Jack!

Thank you for your review.

I cannot see that you have contacted our customer support with the email associated with the order regarding your issue.

You are of course welcome to call us tomorrow if that suits you best so we can take a closer look at your case.

Best regards,
Maja Proshop.se

Rated 3 out of 5 stars

99kr to send back something unused

99kr to send back something unused. I wouldn't have bought from this place if I knew it was based in Denmark. (Returning an item because it was of extremely low quality.)

Don't buy here unless you know exactly what you're buying.

4 June 2024
Unprompted review
Proshop.se logo

Reply from Proshop.se

Hi!

Thank you for your review.

As you mentioned and as we also state on our website, our warehouse is located in Denmark. We have negotiated with our carrier for a lower price on return shipping than what it would cost for an individual to send a product back to us.

This is one of the advantages we offer our customers: to try out their product and see if it suits them. If you follow our return policy, you can, as you mentioned, send it back.

If you have any questions about a product beforehand, you can always contact our customer service for more information before your purchase.

Best regards,
Maja
Proshop.se

Rated 1 out of 5 stars

Failure to meet deadlines, withdrawal of money without consent

I ordered a chair, having previously specified the delivery time. I waited almost two weeks. The chair was not shipped on time and the payment was returned to my account. I ordered a chair from another store, which immediately sent it to me on the same day. But the next day Proshop again took the money from my card without my consent. Now they are "preparing the goods for shipment", although I told them that I was canceling the order and still asking for the money to be returned to my account. It is not normal that they return money due to failure to meet delivery deadlines, and then write it off again whenever they want.
Addition. Three weeks have passed and I still have not received my money back. Now they blame Postnord for sending the package to the wrong address. Until the package is returned, they do not want to return the money. It is unknown how long this will continue.
Addition. Four weeks have passed and I still have not received my money back.
Addition. Five weeks have passed and I still have not received my money back.
Addition. After six and half weeks I finally received my money back.

14 May 2024
Unprompted review
Proshop.se logo

Reply from Proshop.se

Hello Yevhenii!

Thank you for your feedback.

As my colleague mentioned in your email conversation, we have not provided any information indicating that we would cancel your order at any point. The delivery time was updated and you were informed about this.

When a purchase is made with a card, the amount is reserved, and we can only charge the money once an order has been dispatched from us. A reserved amount cannot remain reserved indefinitely; it depends on your bank.

After a while, the reservation is lifted, but the order with us remains active.
When the order is dispatched from us, the money is directly charged from the card.

My colleague informed you that you can refuse the delivery of the product, and it will then be processed as a return case.

You contact us after the product has been scanned out from our warehouse and wish to cancel your order. Since it is too late once the order has been dispatched from us, we must handle it as a return case.

Mvh Maja Proshop.se

Update:



You order your product on May 14. We ship it from us on May 24 and it is also on May 24 that we withdraw the money from your card. You wish for direct credit from us. We must wait for the product to be returned to us.

And since it was shipped incorrectly and ended up in Norway, I have investigated whether we can resolve your case faster by crediting directly. However, since you in the meantime have requested a chargeback from your bank, it must be handled manually and investigated. The combination of the two has made your case longer than normal.

Yesterday, your credit from us was completed, and you have received information by email.

Mvh Maja Proshop.se

Rated 5 out of 5 stars

Great shop!

Everything is good. Order was sent at the same day in which I've ordered it even though that it was already afternoon. It took some time to deliver, but that's not anyhow fault of the shop. Great after purchase contact, additional mails with useful guide how to assemble PC parts. I really recommend that, surely will shop there again.

15 May 2024
Unprompted review

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