Proshop a/s Reviews 

God butik. Men denne vare blokerer for Bluetooth signalet. Havde svært ved at koble op på høreapparaterne og headsets. Hopper af og på. Først da jeg afmonterede bumper casen var der super forbindelse. Ved ikke hvor jeg skal gå hen med min viden. Arbejder meget ude og har brug for en god beskyttelse til telefonen.

My experience was good, the delivery took a short time, the item came in good ish quality, so I think its okay. Also they have a bit cheaper prices sometimes.

I ordered a TV with Proshop because I needed it fast and their website said delivery in 1-3 days. They have sent three days ago but track and trace reports it as damaged and lost. I called them today and they said I have to wait five more days before they will cancel the order. Then I have to buy a new one and wait for that to arrive. I suggested they cancel the order and I buy a new one on the spot, but they refused and said I have wait the five days. I do not feel that is a good service. They should carry the problem with a failed delivery- not the customer.

Update: Today, 8 days after purchase, Proshop agreed to send me another. I however had to talk to three people and wire rejected three times today before they finally agreed. I am happy they agreed in the end, but this should never have been so difficult. I hope Proshop can streamline the proces for lost shipments better in the future. I have always been satisfied with Proshop until this purchase, but will keep shopping with them hopping this was a one time issue.

First of all incompetent service at your administrative desk. Way too long spent discussing in a negative regard and unhelpful regard.

I’m returning an object, that i have just bought. The product is not what I expected and therefore it is returned. I do not get The chance to even decide, The product is taken out of my hands by your employee. And I get a handwritten receipt instead of a proper receipt where both parties or atleast the customer signs that they returned The orderd product. I leave proshop disapointed, with no receipt, no product and no money back. The employee Doesn’t tell me when I’ll have my money back either, and now I have to wait for that too.. The product i bought was meant as a present for next day- saturday, and I ended without money and no product/present. + a very uncomfortable experience.

Id like to note Proshops marketing and Googles algoritm.. if you search for certain products like for example a tablet. Instead of getting tablet hits on your search, you get covers for Them. Which is a bad customer experience when that isnt what youre looking for. The reason for this happening is The name of The product in proshops website. If The products name didnt start with The name of The tablet, you would’t have this problem. It should be : bookcover for name of tablet model .. and not tablet name … and then bookcover which you wont be able to see written, cause the productname is too long. I could tell you Many ways to better youre webshop, and youre service at The shop, but you should have some competent employees who would consider The customer experience- since it goes hand in hand with your concept.

One of the worst after sales service, bought IRobot j9+ combo in July this year it has issues since then, they took in for 4times and every time they returned after an month with new same issue, nothing has solved, 1st time when they took then they didn’t do anything and returned, 2nd time they changed the dustbin bag (after market) and took out both brush and gave back, after complaint they put some random brush and I was forced to buy new bag. 3rd time again same issue they took and nothing solved and now I got it back yesterday 4th time and same issue, they promised every time that if next time it happen then we will return the money or change the product but every time they convince and talk politely and do the same. To my surprise it happens again today and the support guy whom I have shown the video and agreed it has same issue and still didn’t refund money or change product, it’s been 4 month struggle and I am done with this. I will be talking legal action against them.

Reliable and no-nonsense online shop.
I bought from them most of my hardware for a new PC and it came the day after.
The chassis took a week to deliver but they did state so in their shop.

Purchased three products and the first indication of delivery was 2-3 days. After 5 days, I followed up and I was told it will take another week.
2 out of 3 products arrived. I was told that the last product would arrive in 10 days. After a few days, they cancelled the last product saying it will not arrive.
A complete joke of a service and customer experience.

Cheaper than other companies.
Fast and unproblematic delivery
Better impossible

Good price, item received less than 18 hours after order placed.

Very short delivery time and good product.

I ordered on 20th of October. One of the products has a 1-2 day delivery time, but the rest were available.
- Then it was written that the package should be delivered on 26th of October. I had to check the link all the time...
- On Monday the 28th I wrote an email asking when I should expect it because there was no information. Finally, it was said that they expect to have one of the items in stock on 27 November.
- Proshop has everything else, but they won't send the available products. The closest thing to an apology was 'unfortunately' from Helle. No alternatives were offered to compensate for the bad service.
-At the time of writing this the products from the kit are available as separate items.
-Another thing is that they have a banner on their website promoting those products.

I like buying stuff with Proshop. Quality and fast delivery are very important to me, and they haven't failed my expectations so far.

Placed an order 15/10. Received a mail stating delivery would be 16/10. Today is the 21/10 and still nothing. The Post Nord app says the parcel has been in Brøndby since the 16th. Rang Proshop twice and was met with the same unhelpful customer service rep who said "your parcel is stuck somewhere'. No kidding. Will not be using Proshop again.

Absolut intet at klage over. Lyn hurtig levering.

This is my 3 rd time in short period to order lego for my boys. The price is way more cheaper then any other sites. I always check where is cheapest because is same product and u save money. So i order here . I used once home delivery and shop delivery. All came super fast .

Only thing will be nice that some products r better packaged n protected to avoid damage. But will continue purchasing here.

I bought a Motorola mobile phone (G73) through Proshop and experienced problems with the microphone. I changed the provider to ensure that a poor connection was not the reason for this fault. However, the fault continued while my old Huawei phone worked perfectly.
I sent the phone to Proshop within the guarantee and asked to check the microphone. I had a look at their "repair" website and learned that I do not need to send in the SIM card. As the fault related to the microphone and not to the system, I did not save my data first. A big mistake, because I got it back after about 4 weeks with the information that they could not find a mistake and with all data deleted.
While the repair FAQs mention the SIM card, I could not find any advice regarding data-saving before sending in a phone. I was in contact with Proshop in the process, but still did not get any such advice.
Just a "sorry, but they cannot help me any further". Really frustrating. A technic freak might know that data can or will be removed during repair, even if the repair "only" relates to the microphone and not to the system. However, I am not regularly handing in mobiles and was not aware of this procedure. A hint in the FAQ would have saved me a lot of time.