It has been so reassuring to experience a company who stands by their clients even when the going gets tough. Many would have thrown their hands in the air and gone bankrupt and walked away. But n... See more
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Sharing best practice for UK landlords and the Private Rented sector
United Kingdom
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helpful for inexperienced landlords and you find out information daily what you did not know which helps or if you have an issue there is always someone who has been there and done that with good and geniune advice.
read it every day

Reply from Property118
I recommend Property118 to every fellow landlord I come across as it's a great platform for seeking help & advice & learning about not only other landlord's experiences & how these might best be handled, but technical stuff too. It's a truly great forum

Reply from Property118
A very useful landlord resource that keeps users up to date with legislative changes, while thoughtfully exploring policy changes and their ramifications. Although articles are free to view, I consider it worth taking out a modest subscription to support their work. The company has also proved useful with tax planning, in our case by forming a partnership.

Reply from Property118
Property 118 is essential for any landlord who wants to keep up to date with the private rental market. Detailed articles and very helpful tips.

Reply from Property118
Excellent daily updates of the property market.

Reply from Property118
I read it every day! Great resource for landlords, and also owner-occupiers and tenants can benefit too. Keeps readers up to date with essentials; industry information/sharing of knowledge as well as the sharing of reader experiences which are just as useful. This site is a good resource for leaseholders as it is for freehold properties and readers can ask questions. This online resource gives me insight into how other landlords are responding to the challenges as well as news developments.

Reply from Property118
I believe that if you are a Landlord or Letting agent you should now subscribe to Property118.
Every week I learn something new I now know I won't be left in the dark it is very comforting and reassuring.
Should you want to comment on a article then you can, you can also get advise and Information from other Landlords in the comments.
The good thing is your not on your own we are all in the same boat.
Excellent work guys keep it up.

Reply from Property118
This is a fabulous forum. You can get lots of advice and guidance on a range of issues. The founder has excellent knowledge on property investment and there are many other contributors who are able to give advice. They post interesting topics daily and so I check the website every day to catch up. I would recommend this site to everyone who owns property in the UK.

Reply from Property118
A great source of facts and support for the Rental Industry.
In the fight against the ignorant hordes, it helps to know you are not alone.

Reply from Property118
Property 118 is a great place to find out what's going on in the rental world.

Reply from Property118
The articles are always interesting, even when not immediately relevant to my rental portfolio. The comments by other landlords also add useful differences of view, vital when trying to get a view across the sector. I can't recommend Property118 highly enough.

Reply from Property118
Had a property and financial consultation with Alex. He had already done his homework on our background and from the onset set out our options on how to move our business forward. At all times he explained any technical jargon in an easy format and with good examples of how our business would benefit from any proposal. We highly recommend using Property 118.

Reply from Property118
I’ve been in the property game for over 30 years, and if there’s one thing I’ve learned, it’s that no matter how much experience you have, there’s always value in getting a fresh pair of eyes on your portfolio.
I recently had a consultation with Property 118, and I have to say, it genuinely exceeded my expectations. It wasn’t just theory or textbook advice, it was real-world, practical insight from people who clearly understand the challenges landlords are facing right now.
What stood out to me most was the depth of knowledge and the ability to look at my portfolio from a completely different angle. We discussed various strategies for moving forward, restructuring, and adapting to the current landscape, things that, despite my experience, I hadn’t fully considered in that way before.
By the end of the consultation, it honestly felt like a bit of a lightbulb moment. I came away with clarity, renewed confidence, and a number of actionable ideas that I can implement straight away.
If you’ve been in the industry a long time like me, it’s easy to think you’ve seen it all, but this was a great reminder that the right advice at the right time can make a significant difference.
Highly recommend Property 118 to any landlord or investor looking to reassess, adapt, and move forward with a solid strategy.

Reply from Property118
Property118 is an absolutely essential daily read for every landlord. There articles are professional, informative and have some great advice for landlords. The comments section of each article also has some great information. I wouldn't be without it

Reply from Property118
Property118's website is an amazing resource for landlords, which helps keep people up to date and informed without pulling any punches. It far outshines those presenting themselves as the official representatives of landlords in the UK. It is my go-to place for landlord-related information and the discussion in the comments section is equally informative. If you want to know what is going in the UK landlord space and what people think this is the place to look.
Not only is their website great, I have also received excellent advice and support from Property118, having used their services to structure my property business so it really can be an inter-generational asset for my family. The service received by Alex, Mark and the team is second to none.
Highly recommended.

Reply from Property118
I have been with property 118 for many years now. As a portfolio landlord I find the information invaluable and it is also interesting to see what other Landlords views are. If you are a Landlord whether a large portfolio or just one property you should join property118

Reply from Property118
Since becoming a professional Landlords Property 118 have been our main source of industry information, knowledge and opinion. Great reports and interesting article's covering the industry. It was why and how we incorporated and despite a few issues do not regret the decision!

Reply from Property118
Update – following Property118’s response
Thank you for your response. For the benefit of readers, there are a few points in your reply that require clarification.
Firstly, your reply suggests that I chose to proceed with “alternative advice from my accountant rather than the recommended structure”. That is not correct. I did proceed with the recommendation you made to Cotswold Barristers regarding the structure to be implemented. The difficulties arose because errors were made during the legal implementation of that structure.
Those errors were subsequently identified and corrected by my accountant. Cotswold Barristers have acknowledged these mistakes in writing, accepted liability, and offered £2,400 in compensation, which reflects the professional costs incurred correcting their work.
Secondly, my concerns regarding communications made on my behalf relate specifically to statements made to third parties indicating that I had decided not to proceed with the work. I did not provide any such instruction, either verbally or in writing. This communication contributed directly to the cessation of work and the delays that followed.
You also state that my concerns were reviewed through your complaints process. For completeness, the sequence of events regarding my complaint is as follows:
• 2 January 2026: I wrote requesting confirmation of Property118’s formal complaints procedure and raising a complaint regarding the handling of my case.
• 24 February 2026: I followed up again requesting engagement and offering to resolve the matter constructively.
• No response was received to either communication.
I appreciate that Property118 state they have supported many landlords successfully. However, the number of clients served does not address the issues raised here, namely the refusal to provide the latest version of the recommendations that were sent to Cotswold Barristers to implement, despite repeated written requests, and the lack of engagement when I attempted to resolve these matters.
Given that Property118 position themselves as providing specialist consultancy in complex business restructuring, it is reasonable for clients to expect accurate representation of their instructions, clear accountability when problems arise, and a functioning complaints process when concerns are raised.
I remain open to resolving this matter constructively. I will update this review if Property118 engages meaningfully and helps bring this matter to a proper resolution. I am happy for the full documented record of events and correspondence to speak for itself.
Original review:
Summary of my experience:
Paid over £2,000 for advice and structuring support
Process still not completed nearly two years later
Multiple errors in the legal work identified by my accountant
Misrepresentations made by Property118 on my behalf during the process
No effective complaints process and refusal to engage when issues were raised
I paid over £2,000 to Property118 for advice on structuring my property business. Based on their report, I was advised to implement their promoted “SmartCo” structure, which they facilitate through a close working relationship with Cotswold Barristers.
Unfortunately, the experience that followed has been extremely disappointing.
The legal work produced during this process contained multiple errors, some of which were only identified by my accountant. These mistakes created significant delays and raised serious concerns about the quality and oversight of the work being carried out.
Nearly two years later, the process remains incomplete despite the substantial fees paid.
During the complaints process with Cotswold Barristers it became apparent that Property118 had made misrepresentations on my behalf during the process, which contributed to further complications and delays.
While mistakes can happen in any business, what I found most concerning was the response once these issues were raised. Communication became deflective and dismissive, and when I attempted to escalate the matter they simply stopped engaging with me.
I also requested access to their formal complaints procedure but no clear complaints process appears to exist, and they refused to provide the latest version of work that I had commissioned and paid for.
Given the cost, the errors, and the lack of accountability when things went wrong, this experience has caused operational disruption to my business, financial stress, and a complete loss of trust.
I would strongly recommend looking elsewhere rather than using Property118 for this type of service.
I will update this review to reflect how Property118 chooses to resolve these issues.

Reply from Property118
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