Proovl Reviews 

118
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Do not trust or pay with any other option other than visa , I made a bank transfer and they never top-up my account and close it,they suspended support section on my account and don't reply to... See more

Company replied

Rated 2 out of 5 stars

Beware! If you need a number to receive authorization codes and such from online services, the virtual sims do not work. Unfortunately, I did not find that information on the website before purchasing... See more

Company replied

Rated 1 out of 5 stars

When I told them that I was not pleased with their services and asked for a refund because Google was blocking their SMS numbers only after two confirmation SMS, they replied, "So, you have to con... See more

Rated 1 out of 5 stars

WHAT THE HELL. They suspend my account without any prior notification !!! NO ANY specific instructions to take back my account. TOTALLY unprofessional. STAY AWAY. YOU ARE NOT EVEN DARE TO CONTACT... See more

Company replied

Company details

  1. Mobile Network Operator
  2. Internet Service Provider

Written by the company

Start to Send and Receive an SMS in three easy steps with Proovl


Contact info

2.0

Poor

TrustScore 2 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(118)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Complete ripoff

Complete ripoff! Unless you want to send sms only containing "hello" the prices are no where near what they have listed on their website. AND THERE IS MORE IF YOU PLAN TO RECEIVE SMS. Their system is charging you for received sms as he pleases, I made a test, sent the same sms to two of my friends, both replied the same text. They charged me -0.0075 for one and -0.9500 for the other. I contacted support and they responded gave me a generic response. Not even in the same zip code with what I asked them. They do not care, only want your money. COMPLETE SCAM!

18 March 2020
Unprompted review
Proovl logo

Reply from Proovl

Thank you for taking the time to provide your feedback.

We are delivering our services through years within published terms and pricing.

https://www.proovl.com/price/usa

Rated 1 out of 5 stars

Terrible service

Terrible service
Charged all my balance after few months of inactivity. Paid SMS receiving (around 1.5 euro)
Not recommend

18 December 2019
Unprompted review
Proovl logo

Reply from Proovl

Thank you for taking the time to provide your feedback. We are delivering our services through years within published terms and pricing. https://www.proovl.com/price

Rated 5 out of 5 stars

Good Experience

Good Experience. I'm very grateful to proovl company for their amazing and reliable sms service which they provide around the clock. Many thanks for your unmatched services.

25 September 2019
Unprompted review
Rated 1 out of 5 stars

Unserious Company - be warned

I am quite unsatisfied with the Proovl approach. It is misleading and very unprofessional, customer unfriendly communication. Let me explain what happened:

I needed a virtual number for a specific country and googleing found Proovl - relatively good web presentation, so I hoped/expected it may work well (located in Estonia, a country with a good image), how wrong I was!

Proovl write the following
„By published and accepted terms we can guarantee you'll receive any sent SMS only with numbers of SIM series.
...
To avoid any confusion, you can always try before you buy.
...“

Unfortunately the test is only possible for a limited number of countries (Australia, Estonia, UK, USA). My country could not be tested, but it IS listed as a supported country. So I purchased a number, expecting that if anything goes wrong I would be able to cancel and get my money back. The service did not work reliably and I sent a message to the Proovl Support ON THE FIRST DAY (i.e. I obviously did not use the service) asking them to cancel the account with immediate effect and to pay back the amount since the service does not work as promised/expected. We talk about 30 EUR, not a huge amount, but a PRINCIPAL matter. Their support answers as follows
„We are delivering our services within published and accepted terms.
We’ve looked into your account, and it shows that you have a received message in your Virtual Inbox on the page of Messages.
Therefore, we concluded that you could use the service without any issues.
If you still cannot obtain some expected message in your Inbox, you have to contact the sender to make sure that SMS was sent.“

So they say that a customer is not telling the truth - I explained that I personally sent a test SMS from my physical mobile phone to the Proovl number twice and this did not work. I would be extremely happy if the service would work for my country, but this is not the case.

Their final message is: „Your account, as well as probably open issues, are currently under supervision by our support team leader with the goal of the best service“, but it seems that do not want to accept the possibility that the service DOES NOT WORK - we‘ll see what will happen. I‘ll keep the community informed. For the time being my suggestion is: stay away from Proovl, they will not refund your money even if the service does not work.

24 September 2019
Unprompted review
Rated 1 out of 5 stars

have been refunded.

have been refunded.

after i gave 1 star rating and told them i'll chargeback, they finally gave in and returned my money to my creditcard. just wanted to clarify this. that's a nice gesture, yet still 1 star rating.

16 May 2019
Unprompted review
Rated 5 out of 5 stars

100% SMS receiving but costly

From my experience, this is the only solution which allows receiving SMS from all online services with SIM numbers. But a bit costly.

27 March 2019
Unprompted review
Rated 1 out of 5 stars

proovl Scam

i buy usa number and also read full price list.
but after buying number and received sms on my number .proovl detect lot of charges detect per sms.
on main website USA sms price 0.0089€
and also not mention on Knowledgebase

But hidden charges its here:
automated text messages 0.9500 €

LOL

25 March 2019
Unprompted review
Proovl logo

Reply from Proovl

We are delivering our services through years within published terms and pricing.

https://www.proovl.com/price

Rated 1 out of 5 stars

TOOOOOO BAD,just like a scam website,

TOOOOOO BAD,just like a scam website,
can receive sms two or three times when you tried 10 times.
can't send out any sms ,although it shows sent successfully on this webiste.
too many traps after you purchased a number.
The most ridiculous thing is ,if you complaint with the support guys, they will not admit the bad service. And suspend your account.

26 October 2018
Unprompted review
Proovl logo

Reply from Proovl

Thank you for your valued feedback.

Unfortunately, from your post, we are unable to find if you've used a SIM number or a virtual SMS-enabled number.

Anyhow, it appears that, initially, you've been able to receive SMS messages from your senders without any problem. Thus, from our experience, any possible issue with the further reception lies on the sender's side and is not related to the number you had with us.

It goes without saying that our support team is always happy to assist each of our customers, and of course, they cannot block an account.

Rated 1 out of 5 stars

This company is selling virtual SIM…

This company is selling virtual SIM numbers. It will make you purchase more and more credits
It charges you for everything for the purchase of SIM and for each SMS even if don't send SMS it will delete your number and you can only restore it within 28 days but again pay more money.

Also, it doesn't worn you by email or tells you clearly on the website, only in agreement in the form of PDF, that if you don't use refill your credits you lose them

So trying to make you always pay. Junk service. Don't use it No email for support on the website to contact as well.

9 August 2018
Unprompted review
Proovl logo

Reply from Proovl

From your valued feedback, understand that you've used one of our SIM numbers.

All SIM numbers are Real Mobile Numbers that can receive an SMS free of charge. Whether or not you use it, the only way a SIM number can leave your account is if you released it.

As an officially registered business since 2010, we are delivering all our services with published and easily understood terms and conditions.

We believe that privacy is an essential value. Thus, if you've disabled the reception of notifications from us, we wouldn't be able to send you any.

For secure, fast, and 24/7 support, we ask all our customers to use the Internal Messaging System, which is located under your account.

Show reviews in all languages. (118 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look