I visited the store in Nørreport intending to buy a pair of Oakley polarized sunglasses. The saleswoman who assisted me showed a complete lack of interest in helping. I had to explicitly ask her t... See more
Company replied
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Wonderful staff and excellent customer service. On a visit from UK and accidentally broke my glasses while walking around Copenhagen. Visited Profil Optik to see if they could help. Very accommodating... See more
Company replied
I had an amazing experience at Profil Optik in Hillerød. I had broken my glasses while in the mountains in Norway and struggled for days until I got back to Denmark. I urgently needed a quick solution... See more
Company replied
The sweetest and most helpful employees. I have been buying my contact lenses from them for two years and the services (both the eyesight visit and the choice of brand and type) have always been good... See more
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Company details
Written by the company
Profil Optik er en landsdækkende optiker-kæde, hvor fagligheden er i højsædet. Vi prioriterer høj kvalitet og grundighed. Uanset om du køber briller, kontaktlinser eller solbriller så hjælper vi dig med at passe godt på dit syn. Velkommen hos Profil Optik.
Contact info
Oldenburgs Allé 1, 2. sal, 2630, Taastrup, Denmark
- 36888686
- profiloptik@profiloptik.dk
- www.profiloptik.dk
3.8
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 2 weeks
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Amazing experience
Amazing experience. The people working there are very patient and helpful.
8 January 2020
Unprompted review
Reply from Profil Optik
Dear Kiril
Thank you ever so much for taking the time to share your experience. We look forwardto helping you again next time.
Kind regards
Profil Optik
What a service in Ribe
What a service in Ribe. Took all the time what she needed for me. Super advice and of course it s a sales trick but on the end nobody works for free even it was a free eye check. STRONGLY recommended!!
7 September 2019
Unprompted review
Reply from Profil Optik
DearJohan
Thank you so much for taking the time to share your eksperience visiting one of our stores.
Your words are much appreciated!
We will pass your kind words on to the store.
Best wishes and hope to se you again in one of our stores.
Profil Optik
Reply from Profil Optik
Kære Kirsten
Tusind tak fordi du har taget dig tiden til at rose vores butik i Varde.
Det sætter vi meget stor pris på!
Venlig hilsen
Profil Optik
Do not trust them
Do not trust them. They are untrustworthy and threatening. I would never in my life ever shop with them again. Paper wasn't gone correctly on their part and so monthly money wasn't transferred over. They called me 9 months after with the failure. If there is any other shop that sells glasses go to them.
7 December 2017
Unprompted review
God Service :)
13 September 2017
Unprompted review
It's a hassle to get glasses fixed
Lindberg glasses I bought in Frankfurt, has one part fallen. I contacted Lindberg office and they told me to go to these represent shops.
I have been to 3 branches of profil Optik as they gave me different informations.
1. I went to the one on Købmagergade. He asked for receipt but I don't have it anymore as I have been told that the number stated on the glasses arm is enough. He said it has 2 yrs warranty which I found later that it has 3 yrs. He told me that it might cause some money to fix as it not in warranty.
2. I tried Profil Optik on Torvegade, he seems to be helpful when we start talking. He said he didn't have thar part that missing in store. He can ordered it but it will take many days so he told me to find it at other shops nearby. When I went back to the shop again because noone has that missing part in the shop, he just said he can't order it as I don't has the receipt. It can be stolen. "What!" how can you said this to the client?!?! and he told me to contact the shop I bought in Germany and Lindberg office myself. Besides, he thinks that the glass frame is broken and to fix is expensive so he recommended to buy a new glasses instead. He didn't want to help at all. I'm very disappointed.
3. So I went on the one on Amagerbrogade which is the most helpful one. She called the main office to check my warranty and within a minute she gave me an answer that the glasses can be fixed for free. I just wonder why other shops wouldn't do the same? At the end they just sent my glasses to fix the missing part and I got it back within 4 working days. Thank you again for a good service here.
After all the hassles, I don't know what is a service standard here. You just have to find the right person to talk to :/
22 August 2017
Unprompted review
Reply from Profil Optik
Kære Kuntee
Tak for din beskrivelse, som er med til, at vi kan blive bedre.
Vi er glade for, at du fik ordnet din brille hos Profil Optik på Amagerbrogade.
Forløbet hos de to øvrige butikker er blevet undersøgt og årsagen har været manglende kendskab til den særlige, udvidede 3 års garanti på Lindberg-stel for enkelte af vores medarbejdere.
Det har vi nu rådet bod på, takket være din tilbagemelding.
Venlig hilsen
Profil Optik
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