Profile Pensions Reviews 

2,720
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely polite, helpful, and knowledgeable when guiding them through various pension options. People also find the online portal and website remarkably simple to navigate, making the overall process of managing and transferring private pensions completely smooth and stress-free. However, some people mentioned experiencing poor communication and frustrating delays when trying to contact support or get updates on ongoing transfers. Reviewers also noted that it could occasionally be quite challenging to receive prompt phone callbacks, leading to unexpected difficulties when requesting specific account information.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that staff members are polite, professional, and... See more

Staff

Customers had positive experiences with staff, highlighting excellent service and knowledgeable advisors who... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between exceptional agent... See more

User experience

Users describe satisfaction with the user experience. Consumers highlight the easy-to-use online portal and... See more

Customer communications

People report ambiguous experiences with contact. While some reviewers praise friendly chats and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi,made the choice to transfer all pensions after recommendations from friends and quick phone call and the ball got rolling all came together very quickly!! Very professional at profile pensions kept... See more

Company replied

Rated 5 out of 5 stars

Profile pensions who ever I speak to and when they are always polite friendly and professional They helped me set up online accounts whilst on the phone as I’m nog computer literate lol I couldn’t... See more

Company replied

Rated 5 out of 5 stars

After many, many, years of working and supporting a wife and family, it was now time to think of retiring and starting a new chapter in my life. Profile pensions sorted out my private pension into a s... See more

Rated 5 out of 5 stars

The best financial plan anyone can have is to contact Profile Pensions. I am so happy with every interaction I have with them after being a client for several years now. I highly recommend them for al... See more


Company details

  1. Pension Fund
  2. Retirement Scheme Provider

Written by the company

A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.

Our Company

Written by the company

Our Mission
We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
Make the most of your pension
Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
What makes Profile Pensions different?
We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.4

All reviews

(2,720)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service, fantastic advisor (Sam P). Can’t fault the service I have received. Very professional and personable. Sound advice and very quick and easy to access when needed. Would recommend to friends and family.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

I have been with Profile Pensions a number of years now and they have always helped me quickly and professionally. I would recommend Profile to anyone.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Found all of my numerous pensions that had been lost over numerous years and very helpful in advising me what to do with those pensions.
Given a personal advisor who responded very quickly!
Can’t recommend enough!

8 April 2025
Rated 4 out of 5 stars

I transferred 3 pensions into one & it…

I transferred 3 pensions into one & it as grown well since I did this!. At first I use to get a phone call every year then didnt for a few years, & it seems they are there if you want to talk anything over & always ring when they say their going to but don’t automatically ring every year but it’s easy to request a call.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievably helpful polite friendly my…

Unbelievably helpful polite friendly my personal only thing that got me lost is I’m not computer or even mobile phone intelligent so after thinking it would be organised easily you keep sending me stuff wanting this and that filled in which has got my wee brain fried and lost , I know I have to fill stuff in for you but I’ve no idea what or even how to do it , that is reason it’s not been done , I feel stressed and panicking in case I’ve lost any pensions I might have as small as they probably are it’s all I have , but again thank you for being so nice to me .

1 April 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, was not sure on a certain aspect of my pension, next day I received a phone call to talk me through the process.

28 March 2025
Unprompted review
Rated 3 out of 5 stars

Pensions .

I’m happy with the service you provided,
But it has taken such a long time to get things sorted.
The pension companies seem to want so much information even when you give them everything they asked for and more even though it’s the same information.

25 March 2025
Rated 5 out of 5 stars

Old pensions

The process was completed so efficiently. I struggled to get the information I needed regarding old pensions. Thank you for everything, I couldn't of done it without your help

24 March 2025
Rated 5 out of 5 stars

Thank you Justyna! So grateful for your chat with me today

Justyna who works for profile pention, aegon is such a breath of fresh air, so funny to speak too made me feel really at ease. She guided me from the beginning of the call right through to the end, this took 56 minutes explaining absolutely everything in great detail. I tried to convince her to apply for my work as her customer service skills are unmatched never had this kind of customer service before, anywhere. She is a huge credit to her team & company, her future is very bright in customer service. Thank you so much again, I really hope fingers crossed when I hear from your company again it’s justyne! As she treated me like a friend instead of a customer. Such a positive experience, left me feeling very positive and happy & confident that my pention is in safe hands with a very credible company who employ great staff. Will share my experience with my friends & family in the hope they sign up!

5 March 2025
Unprompted review

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