Profile Pensions Reviews 

2,722
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently describe supportive staff members who provide detailed explanations, making complex financial decisions much easier to navigate. People appreciate how smoothly the website functions and how efficiently the team tracks down and transfers old pensions. Some reviewers were not happy with communication, noting major difficulties in reaching customer support via phone or email. Consumers also explained that obtaining quick responses or necessary account information often required multiple follow-up attempts with representatives. A few individuals mentioned that the transfer process took longer than expected due to delayed updates from the team.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional advice and helpful... See more

Staff

Customers had positive experiences with staff, highlighting excellent, friendly service and knowledgeable... See more

Customer service

Reviewers express mixed feelings regarding customer service experiences. While some people praise agents like... See more

User experience

Users describe satisfaction with the user experience. Consumers highlight the easy-to-use online portal and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, experiencing contrasting communication outcomes. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi,made the choice to transfer all pensions after recommendations from friends and quick phone call and the ball got rolling all came together very quickly!! Very professional at profile pensions kept... See more

Company replied

Rated 5 out of 5 stars

Profile pensions who ever I speak to and when they are always polite friendly and professional They helped me set up online accounts whilst on the phone as I’m nog computer literate lol I couldn’t... See more

Company replied

Rated 5 out of 5 stars

After many, many, years of working and supporting a wife and family, it was now time to think of retiring and starting a new chapter in my life. Profile pensions sorted out my private pension into a s... See more

Rated 5 out of 5 stars

The best financial plan anyone can have is to contact Profile Pensions. I am so happy with every interaction I have with them after being a client for several years now. I highly recommend them for al... See more


Company details

  1. Pension Fund
  2. Retirement Scheme Provider

Written by the company

A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.

Our Company

Written by the company

Our Mission
We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
Make the most of your pension
Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
What makes Profile Pensions different?
We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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4.4

All reviews

(2,722)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I requested a withdrawal over 2 weeks…

I requested a withdrawal over 2 weeks ago now going in to week 3 I had no reponse of being processed I'm now considering on taking all of the funds out

26 October 2024
Unprompted review
Profile Pensions logo

Reply from Profile Pensions

Hi Ray,

We understand your frustration with the delay in processing your withdrawal request. The delay happened due to internal security checks and we needed some documentation from you to proceed. Once you sent that in to us your request was approved and you should have your money soon. Please know this is in place to safeguard you and your money. Thank you for your patience.

Kind regards,
Carina Chambers
Marketing Manager

Rated 5 out of 5 stars

From start to finish profile have lost pension serpskept…

From start to finish profile have kept me informed and professional, this is a pension i knew nothing about and was getting all the scam stories from people , but with the continued information from profile i felt relaxed and proof is in the pudding pension found in my portal account and I’m now getting advice on the best way to manage it thank you profile

7 November 2024
Rated 5 out of 5 stars

WOW....I had no idea i had this…

WOW....I had no idea i had this SERPS...my contact at pension profiles was so...well I can't begin to explain how knowledgeable,approachable,informative & helpful he is.
The transition of funds was very smooth and the ongoing support is 2nd to none.
Many many thanks

9 October 2024

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