Ordered online and in store. Products came quickly and safely online excellent quality I purchased more instore I called to check stock - a wonderful young lady was so helpful and when I arrived... See more
Company replied
Location
Switch locationUnit 1001, Montfichet Rd, E20 1EJ London, GB
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See what reviewers are saying
I've been to the ProCook shop in Stratford, East London. The shop is very nice, with a good range of products. The staff were extremely helpful and fetched from storage some articles which were not in... See more
Really great choice and value for money products at all price levels. We purchased a set of Nihon Knives. Great quality product, simply but well packaged in recyclable cardboard. We were encouraged... See more
A lady called Anisa came up to me to offer help. I was looking for a Japanese inspired knife set for my uncles birthday and a board to match with it. She was super helpful in explaining the knives and... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1001, Montfichet Rd, E20 1EJ, London, United Kingdom
4.8
Excellent
1K reviews
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Quality products
I do like this company their products are good quality and they do have some good sales the only problem is they don’t answer the phone when you try to call them. You’re on the phone for a very long time. Sometimes you give up. Maybe they can work on this but thank you 🤩
7 October 2026
Excellent shopping experience
Good layout in store, excellent range and staff were very friendly and helpful
16 October 2026
Good advice for the product I am…
Good advice for the product I am looking fo,
Which I am pleased for.
18 October 2026
The staff is incredibly friendly and…
The staff is incredibly friendly and the mug is top notch quality.
10 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The store was clean and bright
The store was clean and bright. Plenty of items to browse at.
8 October 2026
Reply from ProCook - Westfield Stratford
We are so pleased to hear that you enjoyed our clean, bright store and had a great time browsing our selection! Thank you for your wonderful feedback.
Excellent guidance and service
11 October 2026
Reply from ProCook - Westfield Stratford
We truly appreciate your kind words regarding the support and assistance you received. Knowing that you had such a positive experience means a lot to our entire team.
Good information and hhelpful approach
10 October 2026
Reply from ProCook - Westfield Stratford
We are glad you found our guidance and support useful. Thank you for sharing your positive feedback with us!
Reply from ProCook - Westfield Stratford
We're so pleased to hear that you experienced excellent customer service and found our team members to be so accommodating! We truly appreciate your positive feedback.
Reply from ProCook - Westfield Stratford
We appreciate your positive feedback regarding our prompt service and quality items. We are so happy to hear that you are pleased with your experience!
Reply from ProCook - Westfield Stratford
We truly appreciate you taking the time to share your kind feedback about our staff.
Ordered online and in store
Ordered online and in store.
Products came quickly and safely online excellent quality
I purchased more instore I called to check stock - a wonderful young lady was so helpful and when I arrived a few hrs later was greeted like a friend and was shown various products before I purchased. Cannot speak highly enough of company and fabulous salesperson
6 October 2026
Reply from ProCook - Westfield Stratford
We are so pleased to hear about your fantastic experiences both online and in our store! It is wonderful to know your order arrived quickly and safely, and that our team provided such warm, helpful, and friendly service when you visited in person. Thank you so much for your kind words and high recommendation!
Great selection
Great selection. Friendly staff. I had to do an exchange. There was no problem with this.
2 October 2026
Reply from ProCook - Westfield Stratford
We are glad you enjoyed your experience. Thank you for your feedback regarding our service and smooth exchanges.
Can’t fault the customer service at the…
Can’t fault the customer service at the store.
29 September 2026
Good service and polite staff
30 September 2026
Reply from ProCook - Westfield Stratford
We truly appreciate your kind words about our team. It's wonderful to hear that you experienced great care and found our team members to be so courteous.
Very good staff and service
30 September 2026
Excellent customer service from the…
Excellent customer service from the young man whom I forgot to ask for the name. We'll done!
23 September 2026
Reply from ProCook - Westfield Stratford
We're so glad to hear that you experienced excellent customer service from our team member! It's wonderful to know he made such a positive impression. Thank you for your kind words.
Reply from ProCook - Westfield Stratford
We are so glad to hear that you are happy with the great value and excellent quality of our products. We truly appreciate your positive feedback and support!
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