I had a great experience at ProCook! The service was excellent, and the staff were very friendly, helpful, and professional. They made me feel welcome and took the time to help me. Excellent customer... See more
Location
Switch locationUnit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD Wembley, GB
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See what reviewers are saying
Quality products interesting offers I love visting pro cook any store This one specifically was a quick visit and I got lovely durable bowls and pasta plates Very good kitchen containers in... See more
Company replied
I really wanted to let the head office know that you have amazing staff in your Wembely outlet branch. I received the best service from Mahek and I’ll never forget her support. Honestly I was clueles... See more
Company replied
I love ProCook because of its high quality and variety of kitchen gadgets and utensils. I have never been disappointed with any of my purchases. I've been shopping for a while in their Wembley retail... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD, Wembley, United Kingdom
4.5
Excellent
446 reviews
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The person who attended to me was really helpful and gave me a good advice.. Excellent
The person who attended to me was really helpful and gave me a good advice. Excellent
16 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrific service from a woman called…
Terrific service from a woman called Mizrak in the Wembley outlet shop.
Helpful, knowledgeable and I was really happy with my purchase.
11 July 2026
Reply from ProCook - Wembley
We're so pleased you received terrific service from our team member at the Wembley outlet! It's wonderful to hear you found them helpful and knowledgeable, and that you were happy with your purchase.
The lady in shop was so nice
The lady in shop was so nice, she helped me buying the best products giving me information about everything I needed.
5 July 2026
Reply from ProCook - Wembley
We are so pleased to hear that you had such a positive experience with our staff. Your kind words mean a lot to us.
I was able to buy items with help from…
I was able to buy items with help from the staff.
18 June 2026
Reply from ProCook - Wembley
We're so glad our team could assist you. Thanks for your kind words!
Reply from ProCook - Wembley
We appreciate your kind words.
Store experience
Staff very friendly. They listened to my request and made great suggestions.
29 May 2026
Reply from ProCook - Wembley
We're so glad our staff was friendly and made great suggestions!
Your pan becomes stain and sticks in…
Your pan becomes stain and sticks in spite of the obstruction I followed. I think you will a lot of complains unless you fix the quality of your pan. I have WMF and it works well. Not good purchase I am afraid.
25 May 2026
Reply from ProCook - Wembley
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Shopping for a few years without any…
Shopping for a few years without any hassle and friendly service
27 May 2026
Reply from ProCook - Wembley
We're glad to hear you've had hassle-free shopping and friendly service for years. Thank you!
Reply from ProCook - Wembley
We are so pleased you enjoyed our product and staff service!
Very helpful staff always buy my…
Very helpful staff always buy my kitchen gadgets from here
7 May 2026
Reply from ProCook - Wembley
We're glad our staff was helpful and you enjoy our kitchen gadgets!
The service I received in the shop was…
The service I received in the shop was good - the pie dish was lovely and not expensive. What's not to like?
19 May 2026
Reply from ProCook - Wembley
We're so happy to hear you enjoyed your experience and found our pie dish lovely and affordable. Thank you for your kind words!
Reply from ProCook - Wembley
We're glad you enjoyed your experience. We appreciate your positive feedback.
Reply from ProCook - Wembley
We are glad we could help.
Reply from ProCook - Wembley
We really appreciate your kind review.
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