Fantastic customer service, the 2 ladies in the talke store were brilliant, I walked in when the store opened and helped me look for what I wanted, they were very friendly and were great to talk to, t... See more
Location
Switch locationUnit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB
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See what reviewers are saying
Friendliness and knowledge of sales assistant. We were looking for a pan to boil beetroot and there was one pan left at a reduced price = result!!
Well I have only just started using the pans and I do love them now I know what oils to use they are very easy cook in, clean and look good
Company replied
I was unsure which knife set as there was so many amazing sets on display The lady who helped was fantastic and her knowledge was a great help to sort my purchase. She is a real credit to the... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, United Kingdom
4.9
Excellent
675 reviews
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Friendliness and knowledge of sales…
Friendliness and knowledge of sales assistant. We were looking for a pan to boil beetroot and there was one pan left at a reduced price = result!!
22 August 2026
Fantastic customer service
Fantastic customer service, the 2 ladies in the talke store were brilliant, I walked in when the store opened and helped me look for what I wanted, they were very friendly and were great to talk to, thank you.
22 August 2026
Great service 5 star
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
6 stars
I was unsure which knife set as there was so many amazing sets on display
The lady who helped was fantastic and her knowledge was a great help to sort my purchase.
She is a real credit to the Talke branch
16 August 2026
Reply from ProCook - Talke
We're so pleased to hear our team member's knowledge was a great help in choosing your knife set. We're delighted to know they are a real credit to the branch!
Well I have only just started using the…
Well I have only just started using the pans and I do love them now I know what oils to use they are very easy cook in, clean and look good
14 August 2026
Reply from ProCook - Talke
We're so pleased to hear you're enjoying your new pans! It's wonderful that you find them easy to cook with, clean, and that they look great in your kitchen.
The staff are absolutely amazing very…
The staff are absolutely amazing very polite and very helpful the shop is well stocked with amazing items and very reasonable prices even better now there is a sale on and the service I was provided with I'd give them 💯 %
11 August 2026
Reply from ProCook - Talke
We're so pleased to hear our staff were amazing, polite, and helpful! It's wonderful that you found our shop well-stocked with amazing items at reasonable prices, especially with the sale on. We appreciate your perfect rating!
Reply from ProCook - Talke
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
Pots & Pans
Very helpful staff and friendly. Easy experience and exchanged the frying pan for the larger pan with no problem.
5 August 2026
Reply from ProCook - Talke
We're so pleased to hear you had an easy experience and that our staff were very helpful and friendly with your exchange! Thank you for your kind words.
Brilliant stainless steel pan
Checked website for the item I was looking for. Decided to go check it out in my nearest store at freeport. Found what I was after. Spoke to sales lady I think her name was Tracey, to see what she recommended and advised on. Chose my stainless steel pan. So worth the 60 I spent on it. Going to invest in the full set I think. Brilliant experience from the store and staff were very helpful. Definitely going back again
2 August 2026
Reply from ProCook - Talke
We're delighted to hear about your excellent experience at our Freeport store! It's wonderful that our team member provided such helpful advice, leading to your satisfaction with your new pan. We're thrilled you're considering investing in the full set and look forward to your next visit.
Reply from ProCook - Talke
We appreciate your positive feedback regarding our service and the excellent value you found. We are delighted to know you had a great experience.
Really friendly helpful staff
31 July 2026
Talke shop staff are always excellent…
Talke shop staff are always excellent and very knowledgable - only place I shop. Well done all.
27 July 2026
Procook Staff
An excellent service by the staff. Attention to detail and very helpful.
29 July 2026
Unprompted review
It was a pleasure meeting with a staff…
It was a pleasure meeting with a staff member, she was so nice & helpful
26 July 2026
Great service from staff
25 July 2026
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