I was looking for some Steak knives without rivets in the handles. (As I had previously looked in Amazon despite being a customer of theirs for over 30 years and aged 72 they needed age verification... See more
Company replied
Location
Switch locationUnit 17, Springfields Shopping Centre, PE12 6EU Spalding, GB
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See what reviewers are saying
Purchased 2 great utility knives from pro cook elite range. Very well made with solid handles and sturdy razor sharp blades. Wonderful staff very informative about products on sale ..will definitely b... See more
Great service as always from the staff at Springfields outlet shop. A huge choice of pans but we were guided by staff as i have an induction hob. I chose the Professional Stainless Steel Sauteus... See more
Company replied
A very pleasant experience, nothing is too much trouble for the assistants, great products at great prices
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17, Springfields Shopping Centre, PE12 6EU, Spalding, United Kingdom
4.9
Excellent
870 reviews
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Reply from ProCook - Spalding
We appreciate your positive feedback regarding our clean shop and extremely helpful staff; we are so happy you enjoyed them!
Reply from ProCook - Spalding
We're very happy you're pleased with your kitchen knife. It's great to hear you love the green color and appreciate its sharpness!
The items I brought are ideal for what…
The items I brought are ideal for what I wanted
21 February 2026
Reply from ProCook - Spalding
We're happy the items you purchased are ideal for your needs! Thank you for sharing your positive experience; we appreciate it.
Helpful service
24 February 2026
Reply from ProCook - Spalding
We appreciate your positive feedback; we are so happy our store assistant was very helpful!
Had a slight fault in the coating of a…
Had a slight fault in the coating of a ceramic frying pan. I should have checked it before I left the store previously, however it was swapped without any problems and with the usual warm and friendly service.
19 February 2026
Reply from ProCook - Spalding
We're glad you received warm and friendly service during your exchange. We appreciate you bringing the coating issue to our attention and are happy we could resolve it without any problems. Thanks for your feedback.
Always have a good range of products
Always have a good range of products, and very good
prices.
18 February 2026
Reply from ProCook - Spalding
We're glad you find our product selection and prices favorable. Thank you for your positive feedback; we appreciate your support.
Reply from ProCook - Spalding
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our helpful staff and variety of utensils.
The most helpful staff ever
We did not catch the staff members names, but I truly cannot remember a time where I have received such wonderful customer service. Nothing was too much trouble, the team working were knowledgable and attentive without being over the top and even allowed us to leave our purchases with them whilst we continued browsing other shops. My husband was allowed to test out the knives we were interested in buying, which made him hugely happy. A genuinely lovely shopping experience.
22 February 2026
Reply from ProCook - Spalding
We appreciate your wonderful feedback! We're so happy to hear that our team provided such exceptional service and that you had a genuinely lovely shopping experience with us.
Reply from ProCook - Spalding
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was attentive, friendly, knowledgeable, and helpful for you.
Reply from ProCook - Spalding
We appreciate you noting our friendly, helpful staff and very good prices; it means a lot to our team!
Reply from ProCook - Spalding
We appreciate you sharing your experience with us, and we are so glad to hear that you were happy with the advice you received.
The customer service team was extremely…
The customer service team was extremely courteous and helpful in getting the things that I wanted. I was visiting from Brooklyn New York and felt very welcome. I would always shop at ProCook.
10 February 2026
Reply from ProCook - Spalding
We're so happy to hear that our customer service team was courteous and helpful during your visit! We appreciate that you felt welcome and your intention to shop with us again.
Good prices reflect good quality
Always have what I want at a reasonable price and helpful staff
14 February 2026
Reply from ProCook - Spalding
We appreciate you taking the time to share your thoughts! We are so happy to hear that you found what you wanted at a reasonable price and helpful staff.
Very Friendly Staff And Always Very…
Very Friendly Staff And Always Very Helpful On Every One Of Our Visits..
12 February 2026
Helpful and polite staff
8 February 2026
Reply from ProCook - Spalding
We appreciate you letting us know our staff was helpful and polite; it means a lot to our team.
Great service replace defective pan
The personal were very helpful when we took in a granite coated frypan where the coating was breaking up. Found the bill and exchanged the item no questions asked!
8 February 2026
Reply from ProCook - Spalding
We're happy to hear that the exchange process for your frypan was smooth and that our team was able to assist you effectively. Thank you for sharing your positive experience with us!
Your staff are always ...
Your staff are always very friendly and helpful. They deal with everything politely and efficiently. Couldn't wish to be treated any better than I was.
10 February 2026
New Sharper
Purchased a new Sharper, original one has lasted 7yrs, and helped maintain my ProcCook knife set in good condition. The knife set has been used daily for 7yrs and remain in excellent condition!
9 February 2026
Reply from ProCook - Spalding
We're happy to hear that our sharpener helped maintain your knife set for so long! We appreciate your feedback and are glad you've had such a positive experience with our products.
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