Arrived at Southampton Procook looking to upgrade our saucepans they had a great choice of high quality good value kitchenware.Very helpful staff no pressure sales pitch .a great shopping experience e... See more
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Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... See more
Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... See more
New shop opened recently, well laid out and very helpful staff. Purchased two electric salt and pepper item in a bamboo box. `I realised the there was a base cover missing and emailed the Care Depart... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, United Kingdom
- 023 8268 1036
4.7
Excellent
272 reviews
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The second top of the range forged…
The second top of the range forged stainless steel pan got pitted after using with great care and following all instructions. I returned the first for the same reason and worse issues. Not worth the guarantee.
21 October 2026
Very helpful staff
13 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful and friendly staff
Very helpful and friendly staff. Product was a good price.
10 October 2026
Reply from ProCook - Southampton
We're so pleased to hear that our team was supportive and welcoming during your visit, and that you were happy with the value of your purchase. Thank you so much for your wonderful feedback!
Very friendly and helpful
Very friendly and helpful, made sure I had the correct style hob for the item I was buying before I purchased it.
3 October 2026
Reply from ProCook - Southampton
We're so happy to hear that our team was friendly and helpful during your visit! It's wonderful to know they took the time to ensure you had the right compatible cookware for your setup before making your purchase. Thank you for sharing your great feedback!
Good value and great quality.
Arrived at Southampton Procook looking to upgrade our saucepans they had a great choice of high quality good value kitchenware.Very helpful staff no pressure sales pitch .a great shopping experience ended up buying a lot more than expected but no regrets. Highly recommend for good value and great quality kitchen equipment10/10.
10 October 2026
Reply from ProCook - Southampton
We are so pleased to hear you had such a wonderful shopping experience at our Southampton store! It is fantastic to know that our helpful team made you feel comfortable while browsing, and that you are so delighted with the quality and value of your new kitchen upgrades. Thank you for the high recommendation, and we hope you enjoy using all of your new items!
Very good information and helped with…
Very good information and helped with my choice
8 October 2026
Reply from ProCook - Southampton
We are glad to know our helpful details assisted you in making the right decision for your needs. Thank you for sharing your positive feedback with us.
Both products are great with friendly…great products
Both products are great with friendly staff always helpful
6 October 2026
Reply from ProCook - Southampton
We're so pleased to hear that you love your items and that our team was always ready to assist you. Thank you so much for taking the time to share your wonderful feedback with us!
Helpful and knowledgeable staff.
Helpful and knowledgeable staff, beautiful product. Really would like to buy everything in the shop- if I had a big enough kitchen!
6 October 2026
Reply from ProCook - Southampton
We're so glad to hear that you love our products and enjoyed interacting with our helpful team. The struggle with kitchen space is definitely real, but we hope you enjoy the items you did pick out!
We had a very experienced sales person …
We had a very experienced sales person and was very helpful with some very very important information.
1 October 2026
Reply from ProCook - Southampton
We're so glad to hear that you had such a great experience with our team! We're delighted that our sales team was knowledgeable and able to provide you with such valuable guidance. Thank you for taking the time to share your kind words.
Young man was very helpful and…
Young man was very helpful and informative with his knowledge and advice.
4 October 2026
Reply from ProCook - Southampton
We're so pleased to hear that a team member was able to provide you with such helpful and informative assistance during your visit. Thank you so much for your wonderful feedback and kind words!
Nice layout in store
Nice layout in store. Friendly & helpful staff. Got everything I needed.
27 September 2026
Good friendly service in the shop.
20 September 2026
Great selection of products with very…
Great selection of products with very friendly helpful staff
17 September 2026
The shop is packed full of everything…
The shop is packed full of everything you need for baking and cooking x super helpful and friendly staff with excellent customer service
16 September 2026
Great customer care from a professional staff member.
The lady who served us was very informative and helpful and we got the right pan set for the way we cook.
Very happy with quality and style of our purchase as well.
6 September 2026
Very helpful
Very helpful , polite and friendly member of staff who served me . Very kindly kept a food mixer for me over the weekend after seeing one in Gunwharf which didn’t have the colour so rang Southampton branch and they put it aside for me . Same chap who was working the day I was in gunwharf who served me a few days later . Lovely
3 September 2026
Always enjoy a shop in pro cook,try not…
Always enjoy a shop in pro cook,try not to leave without buying something!!
4 September 2026
X30 Wooden knife block set black 5 pieces
Bought 5 pieces X30 wooden knifes really love my set. Good quality.
3 September 2026
Recommended shop!
Shop assistants offered guided support with my purchases without the hard sell.
Friendly, welcoming staff.
30 August 2026
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