The staff in the Rushden lakes store are unfailingly positive, friendly and welcoming. Very well informed on their products and helpful. The range of products available are generally of a very high s... See more
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Location
Switch locationUnit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH Rushden, GB
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The young man that served me was particularly helpful , taking me to the item I enquired about and explaining the “ 3 for £10 deal “ . I am pleased with the products purchased and would definitely sho... See more
I was assisted by a very helpful lady and I was able to walk out with what I wanted. My wife was very pleased with the item I came home with after her previous one which broke after 8 years of daily u... See more
Company replied
The store was organised and clean. The products were sorted and the display or these items were solid. The staff was asking me if I needed help or advice. The lady was friendly and nice to talk to. So... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH, Rushden, United Kingdom
4.9
Excellent
1K reviews
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We both love Pro Cook
We both love Pro Cook, for the amazing selection of products, pricing and the staff are very helpful and friendly.
6 July 2026
The young man that served me was…
The young man that served me was particularly helpful , taking me to the item I enquired about and explaining the “ 3 for £10 deal “ . I am pleased with the products purchased and would definitely shop in store again .
9 July 2026
Customer service in the store at…
Customer service in the store at Rushden Lakes is very good, ladies couldn’t be more helpful, found exactly what I was looking for, thank you
5 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Rushden Lakes
We're so glad you experienced amazing service from our team. We truly appreciate your positive feedback!
Very helpful staff…
I was assisted by a very helpful lady and I was able to walk out with what I wanted. My wife was very pleased with the item I came home with after her previous one which broke after 8 years of daily use. ProCooks range definitely are of better quality so I'm sure this one will last a lot longer than 8 years.
3 July 2026
Reply from ProCook - Rushden Lakes
We're so pleased to hear you had such a positive experience and found our team helpful! It's wonderful that you're happy with your purchase and confident in its quality. We appreciate you sharing your feedback.
The staff in the Rushden lakes store…
The staff in the Rushden lakes store are unfailingly positive, friendly and welcoming. Very well informed on their products and helpful.
The range of products available are generally of a very high standard, e.g 25 year guarantee on cooking pans, obviously need to be well made to meet that criteria.
6 July 2026
Reply from ProCook - Rushden Lakes
We're so pleased to hear about your positive experience at our Rushden Lakes store! It's wonderful to know our staff were friendly, welcoming, and well-informed. We're also glad you appreciate the high standard and quality of our products.
Had everything I wanted
Had everything I wanted, I love the quality and the staff were helpful and friendly.
6 July 2026
Reply from ProCook - Rushden Lakes
We're so glad you found everything you wanted and loved the quality of our products! It's wonderful to hear that our staff were helpful and friendly. Thank you for your kind feedback.
Reply from ProCook - Rushden Lakes
We're so glad to hear that our assistants were very helpful and cheerful during your visit. We truly appreciate your kind words!
Friendly Staff and a great store
The store was organised and clean. The products were sorted and the display or these items were solid. The staff was asking me if I needed help or advice. The lady was friendly and nice to talk to. So a good experience.
4 July 2026
Reply from ProCook - Rushden Lakes
We're so pleased to hear you had a good experience in our store! It's wonderful that you found it organized and clean, and that our product displays were solid. We're especially glad our staff were friendly and helpful.
Customer service …
I visited the shop 2 weeks ago and purchased set of pans and discovered one was slightly damaged get back to the shop showing the damage to the lady she was very happy to replace it and also bring it some another pans bought last year and tell them them issues and because not selling same one anymore she offered me replacement with another one and I was very pleased with the service and customer care service ABSOLUTELY 10 stars
4 July 2026
Reply from ProCook - Rushden Lakes
We're so pleased to hear about your positive experience with our customer care! It's wonderful that our team was able to assist you with both your recent purchase and the pans from last year, ensuring you received satisfactory replacements. Thank you for the 10-star rating!
I always have a pleasant visit to…
I always have a pleasant visit to Procook, your stock is diverse and you have the right amount of “ oh I must have” nick knacks” on display. Keep up the good work 👍
3 July 2026
Reply from ProCook - Rushden Lakes
We're so pleased you always have a pleasant visit and enjoy our diverse stock and tempting displays. We appreciate your kind words!
Reply from ProCook - Rushden Lakes
We're so glad you enjoyed our goods and found our prices reasonable, and our staff helpful! Thank you for your kind words.
Excellent pan set
Excellent pan set. Very sturdy, non-stick, and you don’t need much oil for cooking. The customer service was excellent .
24 June 2026
The lady that served us was very…
The lady that served us was very knowledgeable and was lovely. Fantastic member of staff.
27 June 2026
Excellent product.
27 June 2026
Lovely blonde lady
The lady at the till helped us with our purchase. When our return didn’t go through she chased us down the street to make sure we got it. We really appreciated the five star service!!
18 June 2026
Reply from ProCook - Rushden Lakes
We're so happy to hear about your excellent experience! It's wonderful that our team went above and beyond. We appreciate your kind words.
The staff were brilliant as soon as I…
The staff were brilliant as soon as I walked in they presently greeted me. They asked me what I was looking for and were very smiley and friendly.
17 June 2026
Reply from ProCook - Rushden Lakes
We're so pleased to hear our staff provided such a welcoming and friendly experience from the moment you arrived! Thank you for your kind words.
advise needed some advise about a product &…
I needed some advise about a product & the staff were very prompt & helpful. They seemed to be knowledgable about their products
20 June 2026
Reply from ProCook - Rushden Lakes
We're so glad our team was prompt and helpful, providing knowledgeable advice about our products. Thank you for your kind words!
Reply from ProCook - Rushden Lakes
We're glad our staff helped you find the best product!
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