We wanted a new bread knife, specifically for sourdough bread. The lady who assisted us, I think her name was Donna, was so knowledgeable and helpful. She showed us three different options at differen... See more
Location
Switch locationĐường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA Plymouth, GB
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See what reviewers are saying
Always a great experience in a Pro Cook shop... helpful staff, demos if needed and well-laid out displays. Staff pointed out that I could buy two cutlery sets at a very large discount, which was idea... See more
Popped in the shop to see the saucepans I was interested in after receiving an email with 20% off. I assumed it was an online discount and after mentioning the discount I was informed it applied in sh... See more
Company replied
Great shop experience! Donna helped hugely in choosing the right item for us, which turned out to fit our needs perfectly. Her knowledge and enthusiasm was awesome. Experience tempered only by the r... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA, Plymouth, United Kingdom
- 01752 270724
4.9
Excellent
435 reviews
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Always a great experience with Pro Cook…
Always a great experience in a Pro Cook shop... helpful staff, demos if needed and well-laid out displays. Staff pointed out that I could buy two cutlery sets at a very large discount, which was ideal for this gift - thank you!
21 October 2026
Expert assistance
We wanted a new bread knife, specifically for sourdough bread. The lady who assisted us, I think her name was Donna, was so knowledgeable and helpful. She showed us three different options at different price points, explaining clearly the differences, which was very helpful. We were very pleased with our purchase and would certainly recommend ProCook to others.
17 October 2026
Help given in choosing the knife I…
Help given in choosing the knife I needed. Well laid out store. Like the quality of goods on sale.
14 October 2026
A staff member called Donaa was…
A staff member called Donaa was extremely helpful to me. She talked me through frying pans and saucepans and helped me choose what was right for me. Five stars for Donna!
3 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Plymouth
We're so pleased to hear that you enjoyed our prompt delivery, attentive service, and high-quality items! Thank you very much for taking the time to share your positive feedback.
Popped in the shop to see the saucepans…
Popped in the shop to see the saucepans I was interested in after receiving an email with 20% off. I assumed it was an online discount and after mentioning the discount I was informed it applied in shop also. The staff were friendly and helpful so I bought 3 Pans then and there.
12 October 2026
Reply from ProCook - Plymouth
We are delighted to hear that you had such a pleasant experience in our store! It is wonderful that our team could assist you with the discount offer and help you find the cookware you were looking for. We hope you enjoy using your new cookware set!
Helpful friendly advice
Helpful friendly advice from a knowledgeable member of staff. I now have a replacement knife, which I was looking for.
8 October 2026
Reply from ProCook - Plymouth
We're so glad our friendly and knowledgeable team member could offer great advice and help you find the perfect replacement knife! Thank you for sharing your positive experience with us.
Perfect in store experience
Really friendly team. Very helpful and very knowledgeable about the products in the shop. Gave us lots of time and was happy to answer any questions we needed!
10 October 2026
Reply from ProCook - Plymouth
We're so pleased to hear that our team was friendly, attentive, and knowledgeable! It's wonderful that they took the time to assist you and answer all of your questions thoroughly.
Reply from ProCook - Plymouth
We're so pleased to hear that you enjoyed the layout of our store and appreciated the high quality of our products! Thank you so much for your wonderful feedback.
Great experience
Very well laid out shop friendly and helpful staff. Quality of goods excellent.
9 October 2026
Reply from ProCook - Plymouth
We're so pleased to hear that you enjoyed the layout of our shop and found our team friendly and helpful! We're also glad you appreciated the excellent quality of our products. Thank you for taking the time to share your wonderful feedback.
Reply from ProCook - Plymouth
We're so pleased to hear that you experienced top-tier care from our team and appreciated their deep understanding of what we offer! Thank you for your wonderful feedback.
Reply from ProCook - Plymouth
We are so pleased to hear that you experienced high standards with our items and found our team to be so well-informed. We truly appreciate your positive feedback!
Reply from ProCook - Plymouth
We thank you for the feedback and are glad our team was helpful to you. We will work on improving our approach so our service feels more comfortable for your future visits.
Buying a range of saucepans and a wok
Clear and constructive advice from the staff member about all facets of cooking across a wide range pro cook products. Excellent and very competitive pricing, too.
1 October 2026
The assistant who served us was very…
The assistant who served us was very helpful and helped us make up our mind about buying. The quality was importantly.
30 September 2026
Reply from ProCook - Plymouth
We appreciate you taking the time to share your feedback. We are thrilled to hear that you enjoyed the bright atmosphere of our store and found our team to be so attentive and supportive.
Perfect service.
Perfect service.
Very informative.
Your sales representative was first class.
Thank you
30 September 2026
The staff have knowledge !
This time round, I bought the seasonal measuring spoons and a bread maker. The staff always know what I’m looking for i and are extremely helpful.( Meg )
21 August 2026
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