Friendly, knowledgable staff - every visit have received a welcome and offer of help - which I actually needed today. Great customer skills- rare in shops these days!
Company replied
Location
Switch locationĐường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA Plymouth, GB
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See what reviewers are saying
Mi wife and I bought 4 Elite ProCook pans this week from the store in Drake Circus in Plymouth including a large frying pan, a wok and two saucepans. We were looked after by Meghan who did a great job... See more
Company replied
We went in for a tin opener and came out feeling like we’d found a friend. The service was outstanding, friendly and informative and giving lots of options alongside explaining the various deals. It... See more
I walked in knowing I wanted to buy a stainless steel pan but little else. I was given some time to browse by the staff (I appreciate that a lot because there's nothing more intimidating than bei... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA, Plymouth, United Kingdom
- 01752 270724
4.9
Excellent
370 reviews
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Happy customer The staff member knew all her products…
The staff member knew all her products and answered all my questions.
I also found the price good as it was reduced 🤩
16 August 2026
Reply from ProCook - Plymouth
We're so happy to hear that our staff member was knowledgeable and able to answer all your questions! It's wonderful that you also found the price to be good.
Good stuff at good prices
10 August 2026
Reply from ProCook - Plymouth
We appreciate you noting our good stuff at good prices; we are so happy you are pleased!
Great staff, always helpful
Helpful, friendly staff whenever I go in, and served promptly. Very clean and tidy store.
13 August 2026
Reply from ProCook - Plymouth
We're so happy to hear that you consistently find our staff helpful and friendly, and that you're served promptly! We're also glad you appreciate how clean and tidy our store is. Thank you for your kind words.
Great experience buying ProCook pans at Plymouth store
Mi wife and I bought 4 Elite ProCook pans this week from the store in Drake Circus in Plymouth including a large frying pan, a wok and two saucepans. We were looked after by Meghan who did a great job of explaining the differences between the different product lines to us. It was particularly impressive that Meghan uses the products we bought herself and was able to talk about how she cooks with them, for example putting frying pans in the oven to finish cooking, something we would not have thought of. We are already using the pans at home, especially the frying pan, which we use all the time. The construction of the Elite pans works well at providing an even heat on our induction hob. We took advantage of the sale that is on for the Elite range and we were given a further discount because my wife is a health worker. Great experience and great products, thanks very much, and now we know where the shop is we can visit again for some big saucepans.
11 August 2026
Unprompted review
Reply from ProCook - Plymouth
We are so pleased to hear about your wonderful experience at our Drake Circus store! It's fantastic that you found our team member's product knowledge and personal insights so helpful in choosing your Elite ProCook pans. We're delighted that you're already enjoying the even heat distribution on your induction hob, and we look forward to welcoming you back for those larger saucepans. Thank you for your kind words and for choosing us!
Friendly
Friendly, knowledgable staff - every visit have received a welcome and offer of help - which I actually needed today. Great customer skills- rare in shops these days!
11 August 2026
Reply from ProCook - Plymouth
We're so pleased to hear that our staff are friendly and knowledgeable, and that you received a warm welcome and assistance during your visit. We appreciate your kind words about our customer service!
Very helpful and well informed staff
25 July 2026
Reply from ProCook - Plymouth
We are so glad to hear that our team was very helpful and well-informed during your visit. We truly appreciate your kind words!
Great quality
Easy website to navigate, really happy with how everything was packaged and the quality of the items.
28 July 2026
Reply from ProCook - Plymouth
We're so happy you found our website easy to navigate and were pleased with how everything was packaged and the quality of your items! We appreciate your feedback.
The sales lady was right on point
The sales lady was right on point. Gave me really good product knowledge. Didn’t try to sell me anything but what I wanted.
8 August 2026
Reply from ProCook - Plymouth
We're so happy to hear that our sales associate provided excellent product knowledge and helped you find exactly what you were looking for without any pressure! We truly appreciate your positive feedback.
Reply from ProCook - Plymouth
We are so happy to hear that you consistently experience excellent service and quality from us. We truly appreciate your positive feedback!
Friendly Knowledgeable staff
I went in the shop after some knives, not sure on what I needed the shop assistant advised the type to use for specific jobs and stuck to the type of budget I wanted to use.
7 August 2026
Reply from ProCook - Plymouth
We're so glad to hear that our shop assistant was able to provide excellent advice on knives, helping you find exactly what you needed within your budget!
As always brilliant customer service…
As always brilliant customer service and excellent quality cookware
6 August 2026
Reply from ProCook - Plymouth
We're so pleased to hear that you consistently receive brilliant customer service and enjoy our excellent quality cookware! Thank you for your wonderful feedback.
Staff member Megan was very…
Staff member Megan was very professional and had lots of knowledge about the products Very polite and very friendly in a professional manner Highly recommended Pro cook
Graham and Donna
1 August 2026
Staff friendly and helpful
Staff friendly and helpful. Products attractive and good quality
31 July 2026
Extremely knowledgable and friendly…
Extremely knowledgable and friendly staff .its always a pleasure shopping in ProCook
3 August 2026
Reply from ProCook - Plymouth
We're so glad you always have a pleasant shopping experience with us and find our staff knowledgeable and friendly! Thank you for your kind words.
Lovely service in the shop great…
Lovely service in the shop great advice. Really good product very happy
22 July 2026
Pro Cook your the best !
I love going to my Pro Cook store in Plymouth, love the kitchen ware available to purchase, love the offers that ProCook often have, and love the friendly staff, always willing to help with a smile and never pushy.
24 July 2026
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