The team were just excellent. Knowledgeable and willing to answer all our questions without making us feel stupid or rushed. We had planned to buy from a different shop but were so impressed with the... See more
Company replied
Location
Switch locationUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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See what reviewers are saying
Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... See more
The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well... See more
Company replied
Nick our assistant was extremely knowledgeable and seem to enjoy his work. Which helps when you are making a large purchase. I will definitely go back when I need something else for our home.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 20 209 The Westgate, OX1 1PE, Oxford, United Kingdom
4.8
Excellent
384 reviews
Asks customers to review
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Great Products and Great Service
8 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good value for money-I bought 4…
Good value for money-I bought 4 porcelain ramekins for £12
12 October 2026
Reply from ProCook - Oxford
We are happy to hear that our set of four ramekins offered great value to you. Thank you for your review.
The staff there on 13th Oct
The staff there on 13th Oct, when I visited there, was especially helpful and nice!
12 October 2026
Reply from ProCook - Oxford
We're so glad to hear that our team was especially friendly and attentive during your visit on October 13th. Thank you for taking the time to share your kind feedback with us!
Reply from ProCook - Oxford
We are glad you enjoyed our helpful team and great deals. Thank you for your review!
Polite and pleasant assistant
9 October 2026
Reply from ProCook - Oxford
We are so pleased to hear that our assistant provided you with polite and pleasant service. Your kind feedback is greatly appreciated!
Very friendly and helpful staff.
7 October 2026
Reply from ProCook - Oxford
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be so welcoming and supportive during your visit.
Best quality product
Best quality product. I am using the signature triply technology. My cooking experience has changed drastically. ❤️❤️❤️
2 October 2026
Reply from ProCook - Oxford
We are delighted to hear how much you are enjoying our items and that they have made such a positive difference in your daily meals. Thank you so much for taking the time to share your wonderful feedback with us!
Reply from ProCook - Oxford
We are glad you enjoyed your experience and found exactly what you were looking for. Thank you very much for sharing your feedback with us.
Good job well done!
Friendly and useful.
The shop assistant did a great job recommending the product. He was friendly and not pushy. He just gave his own experience. Useful.
2 October 2026
Reply from ProCook - Oxford
We're so pleased to hear that our shop assistant provided a great recommendation in a friendly and helpful manner. It is wonderful to know that sharing personal product insights helped make your visit a positive one. Thank you for your kind feedback!
Brilliant service
The team were just excellent. Knowledgeable and willing to answer all our questions without making us feel stupid or rushed. We had planned to buy from a different shop but were so impressed with the service could not do anything other than buy ProCook.
26 September 2026
Reply from ProCook - Oxford
We're so thrilled to hear that our team provided such knowledgeable and patient service during your visit. It is wonderful to know that their helpful guidance won you over and made your shopping experience so positive.
Very helpful, welcoming staff
Very helpful, welcoming staff, Found exactly what I wanted in the sale, so a very enjoyable shopping experience ! Thank you.
30 September 2026
Price, quality and nice staffs
Staffs are nice, reasonable prices and good quality products
27 September 2026
Excellent in store service
Excellent advice and service from the assistant in store
25 September 2026
The service in the store was very…
The service in the store was very friendly, helpful and knowledgeable
27 September 2026
Reply from ProCook - Oxford
We're so pleased to hear that you found our store service very friendly, helpful, and knowledgeable! Thank you for your wonderful feedback.
Reply from ProCook - Oxford
We're so pleased to hear that you love our products and found our staff to be great! Thank you for your wonderful feedback.
Extremely helpful
Nick our assistant was extremely knowledgeable and seem to enjoy his work. Which helps when you are making a large purchase. I will definitely go back when I need something else for our home.
21 September 2026
The shop as everything you need
The staff are really nice
They had what we needed to buy that day
13 September 2026
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