The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... See more
Company replied
Location
Switch locationUnit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB
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See what reviewers are saying
Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... See more
Company replied
Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... See more
Company replied
Lovely, clean store here in Norwich. Staff always helpful and friendly. Good range of prices - you can choose something expensive but for many products the prices are very reasonable. Good range of pr... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, United Kingdom
4.8
Excellent
585 reviews
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Bought for my lovely daughter in law…
Bought for my lovely daughter in law who is an excellent cook; she is delighted with the pans.
12 December 2025
Reply from ProCook - Norwich
We're happy to hear that your daughter-in-law, an excellent cook, is delighted with the pans. Thank you for sharing this positive feedback with us!
Reply from ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great store with all the essentials
Great store with all the essentials. I managed to find exactly the items I was looking for.
Polite staff who were ready to tell me all about extra features my items had.
17 December 2025
Reply from ProCook - Norwich
We're happy to hear you found all the essentials you were looking for in our store. It's great to know our polite staff were ready to tell you about the extra features. We appreciate your positive feedback!
Reply from ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great service, Great product!
Store was busy but queue was quick, staff friendly, helpful and had good product knowledge!
14 December 2025
Reply from ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly, helpful and knowledgeable, and our queue quick.
Reply from ProCook - Norwich
We're happy to hear that the individual was very helpful and accommodating. Thank you for sharing your positive experience with us!
I needed to buy frying pan and wok for…
I needed to buy frying pan and wok for induction. Staff were very knowledgeable on the product and advised best ones to buy.
12 December 2025
Reply from ProCook - Norwich
We're happy to hear that our staff's knowledge helped you find the best induction frying pan and wok. Thank you for your positive feedback; we appreciate it.
Great customer service
Great customer service, we were taken to see the products that we wanted and then left to consider so we didnt feel pressured
9 December 2025
Reply from ProCook - Norwich
We're happy to hear that you appreciated our customer service and the no-pressure environment while viewing our products. Thank you for your positive feedback!
Stellar service!
Andy was absolutely fantastic, probably the best customer service we’ve had from a shop in years, dont find kindness like that anymore.
Faye was also brilliant and the rest of the team were really helpful and polite.
From this service alone they’ve aquired a life long customer.
Thank you!
30 November 2025
Unprompted review
Reply from ProCook - Norwich
We're happy to hear that you had such a positive experience. It's wonderful to know that our team's service made such a great impression. We truly appreciate your kind words and are delighted to have you as a lifelong customer!
Exchange
Bought a knife, which when I got home realised it was the wrong one so returned it to the shop.
Assistants very helpful in determining which one would suit my purpose best and exchanged it. Well wrapped and sealed so safe on public transport.
18 November 2025
Reply from ProCook - Norwich
We're glad the team could help you find the right knife and that it was safely wrapped for transport. Thank you for your positive feedback!
Shop looked really good but not really…
Shop looked really good but not really impressed by service of staff. I was looking for products and had to interrupt 3 members of staff talking at the till. Wasnt too worried about that but was shown where they were but never asked if I needed any help. I had seen the product online and it had been discounted. I had to go back to the 3 staff members and show the ones I was interested in on my phone and ask which ones they were. They were pointed out to me but the original price was still on them which would have encouraged other customers to be interested in them. It would be fair to say staff more interested in talking to each other then to customers on this occasion
20 November 2025
Reply from ProCook - Norwich
We appreciate your feedback and are sorry our service did not meet expectations. We will pass the feedback to the store manager.
Friendly helpful staff
14 November 2025
Reply from ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
My favourite kitchen shop
14 November 2025
Reply from ProCook - Norwich
We're happy to be your favorite! Thank you for sharing your positive experience with our shop; it means a lot to us.
Staff very helpful and pleasant
Staff very helpful and pleasant. It was a pleasure going into the store.
10 November 2025
Reply from ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff pleasant and helpful.
Very helpful young man
Very helpful young man, polite, knowledgeable. Lovely shop and products. Store was in Norwich shopping centre not Notcuts
7 November 2025
Reply from ProCook - Norwich
We're happy to hear that you found our shop and products lovely! We appreciate your kind words about our helpful and knowledgeable team member in Norwich. Thank you!
All I wanted was a potato peeler
All I wanted was a potato peeler , however it is a good one . Friendly Staff.
6 November 2025
Reply from ProCook - Norwich
We're happy to hear that you find our potato peeler a good one! We appreciate your positive feedback regarding our friendly staff; it means a lot to us.
Very friendly staff polite and helpful
6 November 2025
Reply from ProCook - Norwich
We appreciate your feedback! We're so happy our staff was friendly, polite, and helpful to you, and we appreciate you letting us know.
Good
Good, personal service in shop - no pressure but answered questions clearly.
Better buy in comparison with other local shops.
5 November 2025
Reply from ProCook - Norwich
We appreciate you taking the time to share your positive experience! We're so glad to hear that you received good, personal service and found a better buy with us.
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