Hugely knowledgeable and helpful staff. Personal service above and beyond including holding purchases till other shopping done. Service like this is why we need to stop online shopping and get back to... See more
Location
Switch locationUnit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX Livingston, GB
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See what reviewers are saying
I always buy Pro cook , good quality product at very reasonable prices. I always go to the Livingston shop rather than buy online so I can ask questions face to face and feel the items I'm looking to... See more
Company replied
Product fit for purpose, great for hot chocolate etc. Good value Aside: a bit annoyed to see a mixer I bought earlier in the month, substantially reduced in price
Company replied
Hi, I was in the store in livingstone last week looking at the dinner sets snd the staff member asked me if I needed some help, I explained that im not sure what dinner set to purchase at this mom... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX, Livingston, United Kingdom
4.9
Excellent
787 reviews
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The shop staff all so helpfull.
21 October 2026
Happy helpful staff
The lady that served us was lovely and helpful, coupled with humour, that little bit extra makes want to go to a shop. Very happy with my saucepan
21 October 2026
Above and beyond
Hugely knowledgeable and helpful staff. Personal service above and beyond including holding purchases till other shopping done. Service like this is why we need to stop online shopping and get back to shops. Well done !
15 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I always buy Pro cook
I always buy Pro cook , good quality product at very reasonable prices. I always go to the Livingston shop rather than buy online so I can ask questions face to face and feel the items I'm looking to buy. Very happy with everything i've bought in the last few years from stanless steal set of pans , frying pans , bowls, and everything else inbetween. Fantastic shop with friendly and helpful staff.
13 October 2026
Reply from ProCook - Livingston
We are so happy to hear how much you enjoy visiting our store to see our items in person! It is wonderful to know that our team has been so friendly and helpful, and that you have been consistently delighted with the quality and value of everything you have added to your kitchen over the years. Thank you for your loyal support!
Reply from ProCook - Livingston
We are so pleased to hear that you had a wonderful experience with our team. Thank you so much for taking the time to share your kind feedback with us!
Reply from ProCook - Livingston
We truly appreciate your kind feedback. It is wonderful to hear that our team was friendly and that you were able to find everything you were looking for during your visit.
Reply from ProCook - Livingston
We're so pleased to hear that you enjoyed the great selection in our store and found our team to be friendly and helpful! Thank you very much for sharing your wonderful feedback.
Knowledgeable
Knowledgeable, friendly staff who helped, as the items I bought were heavy.
Items were displayed well too, easy to find what I wanted to buy.
7 October 2026
Reply from ProCook - Livingston
We're so happy to hear that our team was knowledgeable and ready to lend a hand with your heavy purchases. It's wonderful to know that you found our displays neat and that locating your items was a smooth experience!
Very friendly staff
Very friendly staff but not overbearing. Great selection of items in store. I bought a set of 4 red wine glasses and they're perfect. Had great service during my visit.
6 October 2026
Reply from ProCook - Livingston
We're so pleased to hear that you had such a great experience with our team during your visit. It's wonderful that you're enjoying your new red wine glasses and found the perfect selection in store!
Great store
2 October 2026
Store is bright and airy
Store is bright and airy and well laid out to see everything.
Staff are very pleasant and extremely helpful with finding items.
I wouldn't hesitate to come back as the quality is great and prices are very competitive.
1 October 2026
Fabulous Damascus 67 chopping board for…
Fabulous Damascus 67 chopping board for my daughter and son in laws 1st Wedding Anniversary. Great quality and value for money.
30 September 2026
Staff were knowledgeable and friendly
Staff were knowledgeable and friendly. Delighted with my purchases.
29 September 2026
So helpful
We had a voucher to spend and the lady in the Livingston shop was so helpful in helping us choose the right products and ensure we got the best deal. The quality of the products are great and have been enjoying using them in the kitchen
21 September 2026
Staff were very friendly and efficient…
Staff were very friendly and efficient got the knife set which wee are delighted with
20 September 2026
we got what we were looking for from a…
we got what we were looking for from a good selection. we were served by pleasant staff
23 September 2026
The staff in the shop were so lovely…
The staff in the shop were so lovely and friendly, I was looking to replace a plate that I had broken, they found one very similar, happy customer, great customer service
23 September 2026
Great experience whenhaving to replace…
Great experience when having to replace faulty cookware. No quibble guarantee for replacement set delivered to home address. Staff at livingston store extremely helpful throughout.
10 September 2026
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