Just so impressed with Kimberley today . Really engaging throughout my purchase , very convincing regarding the benefits of the latest store offers . The store was busy and I felt genuinely valued as... See more
Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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Couldn’t remember what I wanted to shop in Procook for and whilst browsing I spotted an ice cube and box on offer. The assistant was very helpful and opened one up for me to look at. She was very fr... See more
Company replied
Nice variety in shop bought 3 items unfortunately couldn't find the right worktop savers. Lady assistant was really polite and friendly gave us some tips. Will return.
The store was well stocked, plenty of choices. It was our first time visiting the store and already looking forwards to going back. We were disappointed to get our local Lakeland closed but the ProCo... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
834 reviews
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Great experience staff very…
Great experience staff very knowledgable and explained the different knives and helped me choose what was right for me
19 August 2026
Excellent products and the shop staff…
Excellent products and the shop staff were so helpful and pleasant.
15 August 2026
Exceptional customer service
Just so impressed with Kimberley today . Really engaging throughout my purchase , very convincing regarding the benefits of the latest store offers . The store was busy and I felt genuinely valued as a customer. Well done !
20 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Lakeside
We truly appreciate your kind words about our team. It's wonderful to hear that you found our service great and our staff friendly.
Excellent ice cube tray and storage.
Couldn’t remember what I wanted to shop in Procook for and whilst browsing I spotted an ice cube and box on offer. The assistant was very helpful and opened one up for me to look at.
She was very friendly and knowledgeable, the kind of service I would like to see in all shops.
14 August 2026
Reply from ProCook - Lakeside
We're so glad you had a positive experience browsing our store! It's wonderful to hear that our assistant was very helpful, friendly, and knowledgeable. We truly appreciate your kind words about the service you received.
Reply from ProCook - Lakeside
We truly appreciate your kind words about our staff. It means a lot to us to know that you had a positive experience with our team.
Reply from ProCook - Lakeside
We're happy to hear that our kitchen products are conveniently accessible. We appreciate your positive feedback!
Reply from ProCook - Lakeside
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
Amazing service and quality product
13 August 2026
Reply from ProCook - Lakeside
We are absolutely thrilled to hear that you are so pleased with both our service and the quality of our product. Thank you for your wonderful feedback!
Nice variety in shop bought 3 items…
Nice variety in shop bought 3 items unfortunately couldn't find the right worktop savers. Lady assistant was really polite and friendly gave us some tips. Will return.
7 August 2026
Reply from ProCook - Lakeside
We truly appreciate your kind words about our lovely shop and our knowledgeable staff. It's wonderful to hear you had such a positive experience with us!
Reply from ProCook - Lakeside
We're so happy to hear that you find our knives to be excellent! Thank you for sharing your positive feedback with us.
Great 1st visit !
The store was well stocked, plenty of choices. It was our first time visiting the store and already looking forwards to going back. We were disappointed to get our local Lakeland closed but the ProCook we visited was even better !
6 August 2026
Reply from ProCook - Lakeside
We're so happy to hear you enjoyed your first visit and found our store well-stocked with plenty of choices! We're thrilled you're already looking forward to coming back.
Got what I was after
4 August 2026
Good range of products and a very…
Good range of products and a very helpful sales lady
3 August 2026
Reply from ProCook - Lakeside
We're so pleased to hear that you enjoyed our range of products and found our sales lady to be very helpful! We appreciate your kind words.
Friendly and helpful staff.
2 August 2026
Great Service
Wanted to buy some knives and spoke to the young lad behind the till for help. Was completely surprised bu hes knowledge on the subject and went throough the different price points and quality of the products. No hard sell just very informative and help.
Top marks will definately buy from this shop again.
1 August 2026
Reply from ProCook - Lakeside
We're so pleased to hear about your positive experience with our team member! It's wonderful that their knowledge and helpfulness made your knife selection informative and easy. We appreciate your kind words and look forward to welcoming you back.
Well stocked
Well stocked, clean store. Staff were Helpful, knowledgeable - good customer service.
We bought a knife block and knives - beautiful wood, stylish. Knives seem very good quality.
31 July 2026
Lovely choices for picnics and lunch boxes
Lots of choice and the lady I care for picked out a lovely new lunchbox. Help given and accessible store too for her wheelchair.
24 June 2026
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