I recently purchased new pots and pans for my new induction hob and received great advice from the sales lady at ProCook in Bluewater. She was so helpful, as well as being very pleasant. I’m very plea... See more
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Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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Found their griddle on line & phoned their lakeside branch who confirmed that they had in stock. Couldn’t see it on display but the representative found one & easy process
Love the shop ( though its hard to leave without buying another new knife ) good selection, they always seem to have what i need and good quality. They staff are friendly, helpful and knowledgeable
Company replied
Always have a good experience in this store, I’ve been in the shop 3 times now. Getting ready to move out. Twice Kimberly has been absolutely excellent, great advice, not too pushy to upsell, helps wi... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
794 reviews
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Staff realy helpfull and polite…
Staff realy helpfull and polite explaininfg products and any questions we had
24 June 2026
The Shop was set out very well in…
The Shop was set out very well in colour and it makes the staff was excellent very helpful
Would definitely recommend them and Daphne will go back in there to Shop
20 June 2026
Grrat griddle
Found their griddle on line & phoned their lakeside branch who confirmed that they had in stock. Couldn’t see it on display but the representative found one & easy process
20 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I went to buy a kitchen knife the shop…
I went to buy a kitchen knife the shop assistant was knowledgeable and extremely helpful
23 June 2026
Reply from ProCook - Lakeside
We're so glad our team member was knowledgeable and helpful with your kitchen knife purchase! Thank you.
The young assistant was helpful
The young assistant was helpful, patient and made it a good shopping experience.
19 June 2026
Reply from ProCook - Lakeside
We're so glad our assistant was helpful and patient, making your shopping experience a good one. Thank you!
Great helpful staff
16 June 2026
I recently purchased new pots and pans…
I recently purchased new pots and pans for my new induction hob and received great advice from the sales lady at ProCook in Bluewater. She was so helpful, as well as being very pleasant. I’m very pleased with my purchases.
16 June 2026
Reply from ProCook - Lakeside
We're so pleased to hear you received great advice from our team at Bluewater regarding your new pots and pans for your induction hob. It's wonderful that you're very happy with your purchases!
Always a good experience!
Always have a good experience in this store, I’ve been in the shop 3 times now. Getting ready to move out. Twice Kimberly has been absolutely excellent, great advice, not too pushy to upsell, helps with exactly what I need. Actually, it’s one of the only stores I don’t get swamped on the second I walk in the store. It’s nice to walk around the store and then ask if I need any help. Pro cook is a more expensive shop, but the experience makes it worth spending the extra money! Thanks to the Pro cook staff!
14 June 2026
Reply from ProCook - Lakeside
We appreciate your kind words.
First class service.
7 June 2026
Purchase a saucepan
The lady who served us was very helpful. She showed us a range of cookware which we may be interested in and suggested saucepans which we may like to purchase.
3 June 2026
shop assistant was very helpful
6 June 2026
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