A very big shout out for the lovely man who helped us so efficiently today (think his name is Alex?). Very knowledgeable and helpful... Will definitely visit again. Thank you so much ...
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See what reviewers are saying
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a str... See more
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff a... See more
Great products. I do really appreciate good staff that are helpful and knowledgeable. Great at sales without being pushy. That what my experience was like here.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
48 High Street, GU1 3ES, Guilford, United Kingdom
- 01483 954588
4.8
Excellent
349 reviews
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Excellent!
A very big shout out for the lovely man who helped us so efficiently today (think his name is Alex?). Very knowledgeable and helpful... Will definitely visit again. Thank you so much ...
28 July 2026
Unprompted review
Lovely variety of quality kitchen…
Lovely variety of quality kitchen stuff. Great help and service from the girl who served us. See you soon
22 July 2026
Great staff
Staff extremely helpful and knowledgeable. Great experience . Very happy with products purchased.
17 July 2026
what I wanted when I wanted it
Provided what I wanted , when I wanted it and the shop assistant gave helpful advice.
15 July 2026
Staff always very helpful and…
Staff always very helpful and knowledgeable.
Service with a smile.
13 July 2026
The salesman was very helpful and…
The salesman was very helpful and informative in the Guildford store
14 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful service .
6 July 2026
Reply from ProCook - Guildford
We truly appreciate your kind words about our helpful staff and good service. Thank you for sharing your positive experience with us.
Reply from ProCook - Guildford
We appreciate you taking the time to share your positive experience with our team member in Guildford; it means a lot to us!
Great products
Great products. I do really appreciate good staff that are helpful and knowledgeable. Great at sales without being pushy. That what my experience was like here.
22 June 2026
Choice, professionalism of staff.
20 June 2026
i visited twice and had a great service…
i visited twice and had a great service and staff were knowledgable about products
13 June 2026
Reply from ProCook - Guildford
We're so glad you had a great experience and found our staff knowledgeable. Thank you for your kind words!
Excellent service and advice
Excellent service and advice. Although the specific sized frying pan we wanted was not in stock at the branch, we received it the next day direct from online stock. Quick and very good.
17 June 2026
Reply from ProCook - Guildford
We're so pleased to hear about your excellent service and advice. We're glad we could get the frying pan to you quickly from our online stock.
Package arrived on time
Package arrived on time. Product was well packed and undamaged. Pans needed a little conditioning which I did as per the instructions. Looks great and perform well.
11 June 2026
Very helpful staff and quality products.
10 June 2026
Reply from ProCook - Guildford
We appreciate your kind words about our team and products.
Good product so far
Good product so far - although the price tag on the shelf said £24 but was charged £25
7 June 2026
Reply from ProCook - Guildford
We appreciate your feedback. We're sorry for the pricing discrepancy you encountered. We are reviewing this internally.
Very good products including quality
Very good products including quality - they last hence I return to you
4 June 2026
Reply from ProCook - Guildford
We're glad our quality products keep you returning. We appreciate your loyalty!
The staff took the time to answer our…
The staff took the time to answer our questions and they were very knowledgeable and helpful
5 June 2026
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