Very helpful staff member, who gave us her honest point of view on which pots would work best for us, This was an upgraded set from my old pots from procook. I needed induction ones. These new ones ar... See more
Location
Switch locationUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
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See what reviewers are saying
Shopping at pro cook was pleasant and calming as staff were helpful and professional there was no hurry to choose anything and they were knowledgeable about the products will certainly shop there agai... See more
Very helpful staff . A problem occurred with my Procook ayrfryer, after 18 months.still within it's 2 year warranty. . I phoned the Procook shop at Gretna where I purchased it. And was delighted to... See more
Company replied
They are an excellent company myself and my husband use whenever we pop into Gretna. We have never had a problem if we had to exchange anything. The staff are great and always very friendly so the se... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, United Kingdom
4.9
Excellent
964 reviews
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Good range of products; good value
Ther was a good range of products on sale at good value prices. More information about the safety of metal handles on pans would be helpful.
17 February 2026
Reply from ProCook - Gretna
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Friendly Staff
Staff was friendly and able to give guidance on their range of casserole pots.
Cannot review pot as I have not used it yet, looked sturdy enough.
15 February 2026
Reply from ProCook - Gretna
We appreciate your feedback and are glad our staff could assist you with the casserole pots. We hope it serves you well when you get a chance to use it!
Cutlery & Dinner set
Great looking cutlery and dinner set, amazing quality and a fantastic price with 10% Forces/ Bluelight discount.
Staff were friendly and helpful.
11 February 2026
Reply from ProCook - Gretna
We're so happy to hear you love the cutlery and dinner set! It's great to know you found amazing quality at a fantastic price and that our staff were friendly and helpful.
I love a good cook shop!
I love a good cook shop!
This one was very well set out, easy to manoeuvre around and find “just the thing I was looking for”!!
It was very clean and the staff were polite and friendly too.
Will definitely recommend and return.
7 February 2026
Lovely well stocked shop at Gretna
Lovely well stocked shop at Gretna - very friendly non intrusive staff member. Exactly the kettle we were looking for - delighted with our purchase. Would recommend
6 February 2026
Friendly and professional.
Really friendly and took time to check the product’s suitability.
5 February 2026
Gretna Gateway staff are 5*
The ladies who work in your shop at Gretna are wonderful. Their customer service is 5*. They are helpful and knowledgeable. My friend and I made our purchases and we were able to leave them for collection as we were headed home.
31 January 2026
….A*
Bought some cutlery nice shop nice staff bit more expensive than some but you get what you pay for for would go back again.
2 February 2026
staff very friendly and helpful
staff very friendly and helpful, also a interesting shop
2 February 2026
Good experience store
I had not been in this store for a long while, l really appreciated the assistant help as the cake tin l wanted was too high for me, she also got all my other items for me. Really helpful like a personal shopper. Will definitely recommend thus shop. Great variety of products.
1 February 2026
Reply from ProCook - Gretna
We appreciate you noting our helpful assistant and the good store layout. We are so happy you enjoyed your experience!
Friendly Staff and helpful as usual
30 January 2026
Reply from ProCook - Gretna
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Pleasant shopping …
I have purchased from Procook before and know that the products last and are good quality.
The service was helpful without being intrusive. I would recommend Procook
29 January 2026
Reply from ProCook - Gretna
We appreciate that you know our products last and are of good quality. We're happy to hear that you found our service helpful. Thank you for recommending us!
Fabulous shop
Came in late on a Saturday afternoon just browsing and had wonderful service thank you
25 January 2026
Reply from ProCook - Gretna
We're happy to hear that you had a wonderful experience browsing with us on Saturday afternoon. Thank you for your positive feedback and kind words!
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our fast service and lovely staff.
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