ProCook - Gloucester Reviews 

I bought a set of saucepan in August, one of the pan size was not fitting for my hob So I exchanged it. The customer service was excellent.

Good advice in store re products

Really inviting store to browse and staff were incredibly friendly. Great choice and quality.

This is my second purchase from ProCook.
Looking for some steak knives to match existing cutlery, I was happy to see a ProCook offering that fit the bill.
Still utterly delighted with the Blue Steel frying pan and wok that I’d purchased previously, and which have both been used heavily, since, and are looking like they’ll outlast me, there was no question of looking any further.
The Soho steak knife set is simple and elegant in design, comfortable in the hand, and cuts like a scalpel, rather than a saw.

A good choice of high quality cookware

I was looking for a small non stick frying pan. The Sales assistant pointed out what ProCook had to offer and the price. I made my selection of just what I needed. Straightforward as it should always be. Thanks

Great purchase. Sales assistant was very knowledgeable and very pleasant

I bought the wrong size tins, they were returned and the right size bought in there place extremely easy and the staff were very very friendly and helpful

Great customer service

Very helpful staff and friendly,explained items to us and there best uses.

New to air fryer Staff knew what accessories I needed and explained what not to do. very good shop

I wanted an in pan steamer. The lady there showed me the different steamers explaining that one was in the sale.

Very helpful staff guiding me around the store

Friendly staff. Good range of the product we were looking for.

Helpful and friendly staff

Staff extremely helpful, polite and attentive. Clean well laid out store either quality products. I have used Pro Cook for years.

Large choice of quality products, well displayed. Prices reasonable for the quality. Would have liked a little more description of the product on its packaging: we wanted a PFA- free non-stick pan and had to ask to check, as we weren't sure whether the relevant display card described all the products on display, which didn't all look the same inside the pans.

Slow to process online orders. Something I ordered on a Thursday (and I was reasonably hoping to receive five days later) still had the status of undispatched and in "processing" on day four following payment. Even if you pay an accelerated delivery fee (getting you DPD in lieu of Evri) the time taken to dispatch is still right out of a snail derby. Guys, you are up against a market dominated by Amazon next day delivery - do wake up and smell the coffee! I have a local Procook store that's ten minutes away, but they don't carry a lot of stock, which makes me wonder what's the point of that particular retail outlet.