ProCook - Glasgow Reviews 667

TrustScore 5 out of 5

4.9

Unit 5B, Glasgow Fort Shopping Centre, Garloch Road, G33 5AL Glasgow, GB


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Rated 5 out of 5 stars

The team and ProCook Glasgow Fort were friendly and knowledgable. They helped point me towards the range that would suit my needs and to take advantage of the bank holiday promotions which were availa... See more

Company replied

Rated 5 out of 5 stars

Lovely range of products and excellent customer service. The free delivery of you spend over £60 in-store is an excellent incentive and saved a lot of heavy lifting back to the car. The products we br... See more

Company replied

Rated 5 out of 5 stars

The lady in ProCook at The Fort in Glasgow was extremely helpful and professional in assisting me choose a set of kitchen knives. I bought the Professional X50 Contour Knives and a smoked glass wooden... See more

Company replied

Rated 5 out of 5 stars

The salesman in the store at The Fort Glasgow was extremely helpful and knowledgeable. He was able to direct us towards the perfect bundle solution we were looking for.

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 5B, Glasgow Fort Shopping Centre, Garloch Road, G33 5AL, Glasgow, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

667 reviews

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Rated 5 out of 5 stars

Great variety of products

Great variety of products and prices very reasonable comfortable shop to walk about and staff very helpful

26 May 2026
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Reply from ProCook - Glasgow

We're so happy you enjoyed our variety of products, reasonable prices, and comfortable shop! We appreciate your kind words about our helpful staff.

Rated 5 out of 5 stars

Great experience

The team and ProCook Glasgow Fort were friendly and knowledgable. They helped point me towards the range that would suit my needs and to take advantage of the bank holiday promotions which were available at the time.

24 May 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We're so glad to hear our team was friendly and knowledgeable, helping you find exactly what you needed and take advantage of promotions. Thank you for your kind words!

Rated 5 out of 5 stars

Lovely range of products and excellent…

Lovely range of products and excellent customer service. The free delivery of you spend over £60 in-store is an excellent incentive and saved a lot of heavy lifting back to the car. The products we brought are excellent quality and even better that it was 20% off during the bank holiday weekend.

25 May 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We are delighted you enjoyed our product range and excellent service. We are glad the free delivery and discount were beneficial. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Excellent services and support

Staff member was so helpful with answering questions and telling us about the different types of pans. Great customer service and support.

24 May 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We're so glad our team provided helpful information and great customer service. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

The salesman in the store at The Fort…

The salesman in the store at The Fort Glasgow was extremely helpful and knowledgeable. He was able to direct us towards the perfect bundle solution we were looking for.

14 May 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We're so happy to hear our team member was extremely helpful and knowledgeable! It's wonderful that they directed you to the perfect solution.

Rated 5 out of 5 stars

X50 Contour Knives

The lady in ProCook at The Fort in Glasgow was extremely helpful and professional in assisting me choose a set of kitchen knives. I bought the Professional X50 Contour Knives and a smoked glass wooden block and am delighted with them.

14 May 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We're so happy to hear our team member was extremely helpful in assisting you with your knife selection. It's wonderful that you are delighted with your new knives and block!

Rated 5 out of 5 stars

Colleagues in store were very helpful

Colleagues in store were very helpful, took the time to discuss my needs and even helped me with my bags to the car.

11 May 2026
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Reply from ProCook - Glasgow

We appreciate you sharing your experience! We're so happy our colleagues were helpful and assisted you with your bags.

Rated 5 out of 5 stars

I found exactly what I was looking for…

I found exactly what I was looking for with the help of a staff member.

7 May 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We appreciate you taking the time to leave us this great review! We're so happy our staff was helpful and you found what you were looking for.

Rated 5 out of 5 stars

Highly recommend

The staff were lovely and helped us pick out exactly what we needed. They were very knowledgeable.

9 May 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We appreciate you taking the time to share your experience! We're so happy our staff was lovely and knowledgeable.

Rated 5 out of 5 stars

The staff at Glasgow Fort were amazing…

The staff at Glasgow Fort were amazing so helpful, lots of useful advice & so friendly.

9 May 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We appreciate you sharing your experience! We're so happy to hear our team was helpful and friendly.

Rated 5 out of 5 stars

Prompt polite and efficent service from…

Prompt polite and efficent service from a very knowledgeable assistant. It was a gift i purchased and the recipient was delighted

1 May 2026
ProCook - Glasgow logo

Reply from ProCook - Glasgow

We're so happy to hear you received prompt, polite, and efficient service! We're glad the recipient loved their gift.

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