First time visiting Affinity what a lovely little place. Visited on Saturday 25th July in the morning. Spotted what I wanted in the window went inside was greeted with a friendly hello as we walked in... See more
Location
Switch locationUnit 9a Fleetwood Outlet Village, Anchorage Road, FY7 6AE Fleetwood, GB
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Amazing machine the store is so full of great products and the staff so friendly and they only come near you when you want them to no pressure to buy .Just a great pleasant experience.And the pro coff... See more
Company replied
Fabulous products with real value. Great customer service in store too. We always make a beeline for people cook at Fleetwood to update our kitchen products.
Very helpful retail assistant, showed us various options whilst we were unsure of which set of knives we should purchase. As elderly customers(84 & 78) with varying arthritic problems with our hands s... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 9a Fleetwood Outlet Village, Anchorage Road, FY7 6AE, Fleetwood, United Kingdom
4.9
Excellent
810 reviews
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We love the Procook shop at Fleetwood
We love the Procook shop at Fleetwood! We finally had money and a reason to purchase a new set of knives and a dinner set. Sharon the manager went above and beyond to help us and ensure we got the full set of knives that we wanted. We couldn’t be more grateful and wanted you to know that she is an absolute asset to your store. When we got our items they were fabulous quality and we are over the moon with them. Thank you. We will definitely be back again.
25 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great advice made me confident to buy…
Great advice made me confident to buy without any sales pressure. Excellent
27 April 2026
Reply from ProCook - Fleetwood
We're glad you felt confident and comfortable with our advice. Thank you for sharing your excellent experience with us; it means a lot!
Excellent service and range of products
Very helpful and knowledgeable person working in the shop. Offered advice which was helpful but was not 'pushy' or off-putting in any way.
My friend and I bought several products because we were offered help and then left to make our choices. Excellent customer service.
I love the extremely small frying pan I bought. I've been looking for a really small one for ages.
There is an excellent range in the shop which was tidy and well presented.
28 April 2026
Reply from ProCook - Fleetwood
We appreciate your positive feedback! We're so happy to hear that the advice offered was helpful without being pushy, and that you were able to make your choices comfortably. We're glad you love the small frying pan and enjoyed the shop's presentation.
Friendly helpful staff great products
24 April 2026
Reply from ProCook - Fleetwood
We appreciate you letting us know about our friendly, helpful staff and great products; it means a lot to our team.
Reply from ProCook - Fleetwood
We appreciate you letting us know our staff was very helpful and that you received excellent service. It means a lot to our team.
Reply from ProCook - Fleetwood
We appreciate you sharing that our staff was helpful and friendly and that our shop was very nice!
We returned to the Fleetwood store…
We returned to the Fleetwood store while in the area because we had such a good experience there on our previous visit to the store and both members of staff were helpful and knowledgeable about the items we purchased which helped us make a decision which to buy
22 April 2026
Reply from ProCook - Fleetwood
We're happy to hear you had another good experience at the Fleetwood store. It's great to know the team members were helpful and knowledgeable, assisting you in making a decision on your purchase.
Reply from ProCook - Fleetwood
We appreciate you letting us know about our friendly, helpful staff and good prices; it means a lot to our team.
Reply from ProCook - Fleetwood
We appreciate you letting us know about the fantastic customer service and knowledgeable staff!
Reply from ProCook - Fleetwood
We appreciate you mentioning our friendly staff and good value; it means a lot to our team.
Very friendly and helpful staff
20 April 2026
Reply from ProCook - Fleetwood
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Well laid out shop …
Well laid out shop with plenty of choice. The staff were very friendly and professional.
15 April 2026
Reply from ProCook - Fleetwood
We appreciate you taking the time to leave us this review! We're so happy to hear that you liked our shop's layout and friendly staff.
Lovely staff very informative with…
Lovely staff very informative with regards to their products . Pleasure to shop .
18 April 2026
ProCook Fleetwood
Wasn't really sure what we needed but the staff in store were really helpful In explaining the pros of the purchased products especially the grade of salt to be used I the salt mill.
17 April 2026
Extremely pleasant.
16 April 2026
Great service from both members of your…
Great service from both members of your staff. Nothing was too much trouble to establish what we wanted and. Then provided the products.
16 April 2026
Great products
Good choices of products and a great store, polite staff and very helpful and friendly, explained a lot about the products, ended up with a great set of pans, would recommend a visit there.
10 April 2026
Reply from ProCook - Fleetwood
We're happy to hear you found a great selection of products in our store. It's great to know our staff were polite, helpful, and friendly and explained a lot about the products. We appreciate your recommendation!
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