Helpfully I was left to browse, knowing that I could ask for help if required. Staff at payment very patient as on previous occasions. Would recommend as items are good quality. Lots of little ga... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always excellent customer service, quality of products is great, just too much that I like, thank you for help in resolving a problem on an item I bought.
Company replied
The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... See more
Company replied
The member of staff was helpful and even got what I wanted out of a box so I could see it in person as there were none on display
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 28, 22 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 712609
4.9
Excellent
543 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly, kind and knowledgeable
I'm really glad I popped into the ProCook store in Exeter. It was the first time I had been in the shop and the staff were very friendly and helpful. I had my dog with me and the staff said it was ok for me to bring her in and then made a lovely fuss of her which I really appreciated. I was helped to find the exact product I was looking for, the staff member who helped me had really good knowledge of all the products and gave me confidence to buy the things I needed. I wished I had time to browse for longer. I will definitely go to this store again the next time I am in Exeter.
27 February 2026
Reply from ProCook - Exeter
We're happy to hear that you enjoyed your visit to our Exeter store. We appreciate your kind words about our team's friendliness and product knowledge. We're especially glad your dog felt welcome! Thank you for your positive feedback, and we look forward to seeing you again.
Great lighting and open space
Great lighting and open space. Easy to find what you are looking for. Staff very helpful and pleasant.
3 March 2026
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our lighting and staff helpful and pleasant.
Reply from ProCook - Exeter
We appreciate you letting us know about our brilliant pan and friendly service; it means a lot to our team.
Lovely shop
Lovely shop, very clean. staff friendly without being in your face. Helpful when asked though.
28 February 2026
Reply from ProCook - Exeter
We're so glad you find our shop lovely and clean! It's great to know our staff are friendly and helpful when needed. We appreciate your feedback!
Superb assistance
George was very knowledgeable and helpful when choosing the things we wanted.
25 February 2026
Reply from ProCook - Exeter
We appreciate you sharing your experience! We are so happy to hear that you found our staff knowledgeable and helpful when choosing your items.
A lovely young lady advised on which…
A lovely young lady advised on which kitchen knives would be best in our private ranges and allowed me to test one, very helpful
25 February 2026
Reply from ProCook - Exeter
We appreciate you sharing your experience. We're so glad the staff member provided helpful advice on the kitchen knives and allowed you to test one.
Nice helpful staff
21 February 2026
Reply from ProCook - Exeter
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Good range of products in both lower…
Good range of products in both lower range of prices to the more expensive.
Friendly and helpful staff.
25 February 2026
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our product range and found our staff helpful and friendly.
Helpful assistant who was knowledgable…
Helpful assistant who was knowledgable and pleasant
18 February 2026
Reply from ProCook - Exeter
We appreciate you letting us know our assistant was knowledgeable and pleasant! We are so happy to hear it. Thank you.
Great shop friendly staff
18 February 2026
Reply from ProCook - Exeter
We appreciate your positive feedback; we are so happy our staff was friendly, and that you liked our great shop!
Always helpful and pleasant in store
Always helpful and pleasant in store. Really pleased with our Crepe pan.
13 February 2026
Reply from ProCook - Exeter
We appreciate your positive feedback. We're so happy to hear that you find our team helpful and are pleased with your crepe pan.
Nice clean store
Nice clean store, set out well and not over cluttered. Staff nice and pleasant.
15 February 2026
Friendly and very helpful staff
11 February 2026
Reply from ProCook - Exeter
We appreciate you letting us know our staff was friendly and very helpful; it means a lot to our team.
very good quality goods at competitive…
very good quality goods at competitive pricing.
8 February 2026
Reply from ProCook - Exeter
We appreciate your positive feedback on our very good quality goods at competitive pricing; we are so happy you are pleased!
Excellent staff and great range of…
Excellent staff and great range of kitchenware 👍🏻
11 February 2026
Reply from ProCook - Exeter
We appreciate your positive feedback; we are so happy you enjoyed our excellent staff and great range of kitchenware!
very happy with the purchase and also good price
very happy with the purchase and good price
9 February 2026
Very knowledgeable person who explained…
Very knowledgeable person who explained the types of saucepans and will help us make our decision when we purchase a net set from Procook.
9 February 2026
The sales assistant in the Exeter store…
The sales assistant in the Exeter store was very knowledgable and helpful
7 February 2026
Very good helpful service
Very good helpful service. I think the sales person was called Angela.
6 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.