Helpfully I was left to browse, knowing that I could ask for help if required. Staff at payment very patient as on previous occasions. Would recommend as items are good quality. Lots of little ga... See more
Company replied
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See what reviewers are saying
Always excellent customer service, quality of products is great, just too much that I like, thank you for help in resolving a problem on an item I bought.
Company replied
The member of staff was helpful and even got what I wanted out of a box so I could see it in person as there were none on display
Company replied
The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 28, 22 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 712609
4.9
Excellent
542 reviews
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Very helpful and pleasant staff.
7 May 2026
Reply from ProCook - Exeter
We appreciate you letting us know our staff was helpful and pleasant; it means a lot to our team.
The manager in Exeter is amazing
The manager in Exeter is amazing.
Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers.
As a family, we are on our second espresso machine from him, yes, there might be better machines out there, but what you do get, is something personal.
Also, I am somewhat disabled, or limb different, so the manager carries my coffee machine across town to my car.
You wouldn't get that anywhere else. Plus, he loves to talk about coffee, and venues.
Its all about relationships!
And thats worth supporting Pro Cook Exeter for all day long.
Craig.
6 May 2026
Reply from ProCook - Exeter
We're happy to hear that your experiences in Exeter have been so positive. It's great to know the team member has built such a strong relationship with you and your family, and that their assistance is appreciated. We value your support!
Reply from ProCook - Exeter
We're glad we could assist you. Thanks for your positive feedback.
Helpful a informative staff a pleasant…
Helpful a informative staff a pleasant shopping experience.
6 May 2026
Reply from ProCook - Exeter
We're glad our staff was helpful and informative. We appreciate your positive feedback!
Absolutely first class
Absolutely first class, the gent who served me, his customer service was brilliant. This was the best I have experienced in Exeter. Their products and knowledge are simply outstanding.
Thanking you so very much.
The Happy Scotsman.
7 May 2026
Reply from ProCook - Exeter
We're so happy to hear you had such a first-class experience with us! We appreciate your kind words about our team's brilliant customer service and our outstanding products and knowledge. Thank you for your feedback.
Very good staff explained everything…
Very good staff explained everything about the product and so far very good
6 May 2026
Reply from ProCook - Exeter
We appreciate your kind words! We are delighted our staff explained everything clearly.
Jars are well made and look good
Jars are well made and look good. Staff both helpful and very polite and friendly
2 May 2026
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this wonderful review! We're so happy you enjoyed our products and found our staff helpful.
Excellent cookware shop
Lovely shop, clean and bright. Good quality products. Staff very helpful and friendly
5 May 2026
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this wonderful review! We're so happy you enjoyed our clean shop and helpful staff.
The young lady working in the shop was…
The young lady working in the shop was polite helpful without pushing and genuinely pleasant.
Overall, a pleasing nice experience.
5 May 2026
Reply from ProCook - Exeter
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our team member was polite, helpful, and pleasant.
Excellent customer service and can…
Excellent customer service and can always trust their pans. I still have a set of Professional Cookware Company pans that I purchased in 1996, and they're still like new.
4 May 2026
Reply from ProCook - Exeter
We're so pleased to hear you've had such excellent customer service and that our pans have stood the test of time since 1996!
Completing our knife set …
We have bought other knives in this particular set and have been very pleased with them. This purchase was for a knife we needed. The transaction itself was easy, our customer experience was good and overall we are very pleased with our purchase.
27 April 2026
Very helpful and engaging staff.
Very helpful and engaging staff.
Good choice of goods and well displayed.
30 April 2026
Very efficient salesperson.
30 April 2026
Excellent,professional service on…
Excellent,professional service on Sunday the 26th of April
26 April 2026
We were served by a really friendly and…
We were served by a really friendly and knowledgeable person who helped us choose the right knife for our needs.
17 April 2026
Reply from ProCook - Exeter
We appreciate you taking the time to share your experience! We're so happy to hear that a friendly and knowledgeable person helped you choose the right knife.
Reply from ProCook - Exeter
We appreciate you letting us know our staff was knowledgeable and helpful; it means a lot to our team.
Beautiful stuff
Very elegant and beautiful stuff. Bought a cutlery set two years ago and now purchased the desert set. I'm from Holland and ProCook had what I could not find at home.
21 April 2026
Reply from ProCook - Exeter
We're happy to hear that you find our products elegant and beautiful. It's great to know you found what you were looking for with us. Thank you for your continued support!
Excellent service
The lady who served me was especially helpful. That's what brought me back to the shop in Exeter.
21 April 2026
Great choice of peoducts
Great shop and staff even better. Very friendly and informative.
15 April 2026
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