ProCook - Eastbourne Reviews 

276
•
TrustScore 5 out of 5

4.9

Unit SU19, The Beacon Centre, BN21 3NW Eastbourne, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

I popped in on 18/10/26 to purchase some new kitchen scissors. Nice clean well laid out store and most importantly i was greeted with a smile and dealt with with 10/10 customer service from the you... See more

Rated 5 out of 5 stars

Excellent Service from the staff member. I was asked if I needed assistance viewing kitchen knives in their cabinet. I explained what I was looking for and the staff member went through the various... See more

Rated 5 out of 5 stars

The Eastbourne store was beautifully laid out with a fantastic selection of tempting products. The staff member was very informative. I bought a stunning Acacia wood tray with handles as a present for... See more

Rated 5 out of 5 stars

The gentleman who served me went out of his way to explain about the product I purchased and as it was a knife put it in the accompanying box and wrapped it appropriately very good service polite and... See more


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, United Kingdom

  • 01323 385786

4.9

Excellent

TrustScore 5 out of 5

276 reviews

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4.9

All reviews

(276)

25,291 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

The gentleman who served me went out of his way to explain about the product I purchased and as it was a knife put it in the accompanying box and wrapped it appropriately very good service polite and respectful.
Thank you!

20 October 2026
Rated 5 out of 5 stars

I popped in on 18/10/26 to purchase…

I popped in on 18/10/26 to purchase some new kitchen scissors.
Nice clean well laid out store and most importantly i was greeted with a smile and dealt with with 10/10 customer service from the young lady, who's name i didn't catch, on the shop floor at the time. My new scissors are perfect so in summary a no complaints shopping experience in all areas and I'll definitely return if and when required.

Thank-you.

18 October 2026
Rated 5 out of 5 stars

Excellent Service from the staff.

Excellent Service from the staff member. I was asked if I needed assistance viewing kitchen knives in their cabinet.
I explained what I was looking for and the staff member went through the various uses of the knives and how to use them properly.
On making my decision the items were securely removed from the cabinet and wrapped appropriately.
Very pleasant helpful member off staff.

15 October 2026
Rated 5 out of 5 stars

Fantastic products at amazing prices

The Eastbourne store was beautifully laid out with a fantastic selection of tempting products. The staff member was very informative. I bought a stunning Acacia wood tray with handles as a present for my nephew. The quality of the tray is first class. I’m delighted with it.

9 October 2026
Rated 5 out of 5 stars

Kind

Kind, helpful staff.Store easy to navigate

12 October 2026
ProCook - Eastbourne logo

Reply from ProCook - Eastbourne

We're so pleased to hear that you found our team kind and helpful, and that our layout made your shopping experience smooth and effortless. Thank you so much for your wonderful feedback!

Rated 5 out of 5 stars

Very friendly and knowledgeable sales…

Very friendly and knowledgeable sales assistant and excellent pricing of quality goods. Thoroughly recommend.

12 October 2026
ProCook - Eastbourne logo

Reply from ProCook - Eastbourne

We're so happy to hear that our sales team was friendly and knowledgeable! It's wonderful to know you were pleased with the value and quality of our products and that you highly recommend us. Thank you for your kind words.

Rated 5 out of 5 stars

Amazing kind professional service

Amazing kind professional service. Tracey was on many occasions a real pleasure to deal with and assuring.

11 October 2026
ProCook - Eastbourne logo

Reply from ProCook - Eastbourne

We're so happy to hear that you experienced such amazing, kind, and reassuring service from our team member. It is wonderful to know you had such a positive experience, and we truly appreciate your warm feedback!

Rated 5 out of 5 stars

Great service in Eastbourne

Tracey was extremely helpful when we were choosing new pans.
The pans themselves are fantastic and we're thrilled with our purchases.

4 October 2026
ProCook - Eastbourne logo

Reply from ProCook - Eastbourne

We're so pleased to hear that our team member was extremely helpful during your visit! It's wonderful to know that you are thrilled with your new cookware and that the quality has met your expectations.

Rated 5 out of 5 stars

Excellent service

In both the Kingston, nr Epsom & Eastbourne branches, the personnel were very helpful and purchased everything I wanted! Thank you.

6 October 2026
ProCook - Eastbourne logo

Reply from ProCook - Eastbourne

We're so delighted to hear about your great experiences at both our locations! It's wonderful to know that our team members were very helpful and that you were able to purchase everything you needed. Thank you for taking the time to share your kind feedback.

Rated 5 out of 5 stars

Jess is so charming and helpful

Jess is so charming and helpful. Made the shopping experience more fun than usual!

30 September 2026
ProCook - Eastbourne logo

Reply from ProCook - Eastbourne

We're so glad to hear that our team member was so charming and helpful, making your visit extra enjoyable! Thank you for sharing such wonderful feedback with us.

Rated 5 out of 5 stars

Bought a wok pan

Good friendly staff and great products at reasonable prices.

29 September 2026
ProCook - Eastbourne logo

Reply from ProCook - Eastbourne

We're so pleased to hear that you experienced welcoming service from our team and enjoyed our great selection of items at fair value! Thank you so much for your wonderful feedback.

Rated 5 out of 5 stars

Customer service

The lady who greeted us and gave us all the discounts available,was so lovely and because of that I feel comfortable to return and buy more products

1 October 2026
ProCook - Eastbourne logo

Reply from ProCook - Eastbourne

We're so happy to hear that you had such a lovely greeting and were offered all the available savings! It's wonderful to know that you felt so comfortable during your visit, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Great service, great pan

Lovely, helpful, friendly service from a young woman in the Eastbourne store. She explained the different types of pan to me and helped me settle on a stainless steel stock pot which I have used since and is just what I wanted. There always seems to be some sort of offer on at ProCook and there was a great 20%-off-pans deal so I snapped it up. Plus the pan has a guarantee which is reassuring and the assistant gave me some helpful instructions for using and caring for the pan.

30 September 2026
Rated 5 out of 5 stars

Reasonably priced purchase

Reasonably priced purchase, good service

21 September 2026
ProCook - Eastbourne logo

Reply from ProCook - Eastbourne

We're so pleased to hear that you found your purchase reasonably priced and that you experienced good service! We truly appreciate your positive feedback.

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