The store in Cirencester is well laid out. I was fortunate as I was early in to the shop and the salesperson had time to explain the availability of the products that I wanted.
Company replied
Location
Switch location2-4 Dyer Street, GL7 2PH Cirencester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly and helpful service. Disappointed that I couldn’t use a voucher in store, but only online. However, the shop assistant as very helpful.
Company replied
Excellent customer service. We were looking at roasting tins and a member of staff came along and asked if we needed any help. She asked if we were planning to use on the hob and gave us the advantage... See more
Company replied
We have been shopping at Procook since we had an induction hob fitted. Their knowledgeable & helpful staff takes the stress out of shopping. Their good quality cookware lasts. Their kitchen utensils &... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
2-4 Dyer Street, GL7 2PH, Cirencester, United Kingdom
4.9
Excellent
621 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Products and staff
Love your products, great sales and the staff are wonderful - friendly and helpful.
11 August 2026
Reply from ProCook - Cirencester
We're so glad you love our products and sales, and that you found our staff wonderful, friendly, and helpful! Thank you for your kind words.
Great product and service
Great product, reasonably priced, and the team at the shop were incredibly helpful and professional
7 August 2026
Reply from ProCook - Cirencester
We're so happy you enjoyed our great product and reasonable prices! We're also glad our team at the shop was incredibly helpful and professional. Thank you for your kind words.
The store in Cirencester is well laid…
The store in Cirencester is well laid out. I was fortunate as I was early in to the shop and the salesperson had time to explain the availability of the products that I wanted.
5 August 2026
Reply from ProCook - Cirencester
We're so pleased you found our Cirencester store well laid out! It's wonderful to hear that our salesperson had the time to explain the availability of the products you were interested in.
Reply from ProCook - Cirencester
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
Excellent range of products at sensible…
Excellent range of products at sensible prices. Lovely stores and very helpful staff
7 August 2026
Reply from ProCook - Cirencester
We're so happy you enjoyed our stores, the range of products, and our sensible prices! We're also glad you found our staff very helpful. Thank you for your kind words.
They had what I needed at a good price
They had what I needed at a good price. Served with a smile
4 August 2026
Reply from ProCook - Cirencester
We're so glad you found what you needed at a good price and that our team provided service with a smile! Thank you for your kind words.
I went in to buy a griddle pan
I went in to buy a griddle pan. I got good advice from the assistant and was thrilled with my purchasel
5 August 2026
Reply from ProCook - Cirencester
We're so glad our assistant was able to provide good advice and that you are thrilled with your griddle pan purchase!
Reply from ProCook - Cirencester
We're so glad you enjoyed our selection of products and found our staff to be helpful! Thank you for your kind words.
Reply from ProCook - Cirencester
We truly appreciate your kind words about our team. It's wonderful to hear that you found our service good and our staff helpful.
Grrat staff - both days
The staff on both days were allowed us to browse, then. Checked if we needed help. The help we were given was excellent.
30 July 2026
Reply from ProCook - Cirencester
Cirencester
Thank you for your positive feedback! We noticed your review has a 1-2 star rating, but your comments are very complimentary. If this was selected by mistake, you can edit your Trustpilot review and update the rating.
Thanks again for your support!
The product quality is among the best
The product quality is among the best; I am very satisfied. Be
30 July 2026
KItchen heaven!
18 July 2026
We bought a set of saucepans a few…
We bought a set of saucepans a few years ago and one developed a fault. We took it back and it was exchanged on the spot for a new one under the warranty, excellent service
18 July 2026
Went in to buy some more plates to add…
Went in to buy some more plates to add to my dinner plates but very limited stock.
Helpful friendly staff was a plus.
15 July 2026
Reply from ProCook - Cirencester
We appreciate your feedback regarding our plate stock. We are always working to improve our inventory. We are glad our staff was helpful.
Delightful staff
Delightful staff - very knowledgeable, very helpful and friendly. A delight to deal with such engaging people.
I plan to return for any cookware such was my level of satisfaction.
13 July 2026
Reply from ProCook - Cirencester
We're so glad you found our assistant helpful and appreciated our pricing. Thank you for your wonderful feedback!
It was easy to find what I wanted and…
It was easy to find what I wanted and the sales assistant was very pleasant.
6 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.