The items we wanted on this visit were available, easy to find & well priced. The staff were friendly, knowledgeable & helpful. One staff member spent time with us showing us various kitchenware it... See more
Location
Switch locationUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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My daughter and I called in this evening to upgrade and invest in our cookware, and Rebecca was absolutely excellent! She took the time to explain the differences between the two sets of pan... See more
Company replied
Visited outlet at Cheshire Oaks, while prices no different to website for what I bought, the two ladies there were so knowledgeable and helpful. Would highly recommend.
I purchased the granite pans as I wanted non-toxic, the sales lady in the shop was fabulous and really knew her stuff! She also stayed past closing as it was just before 8pm when I actually bit the... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, United Kingdom
4.8
Excellent
1K reviews
Asks customers to review
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Staff are great they know their stuff
16 October 2026
The help from Linda in store with…
The help from Linda in store with advice and going the extra mile to fulfill our needs with the right set of pots and pans
11 October 2026
Pleasant knowledgeable staff
27 September 2026
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff assisted with making range choices for cooking pans and frying.
12 October 2026
Excellent service in the store at…
Excellent service in the store at Cheshire Oaks - the lady that served us really knew her stuff and was so helpful and friendly.
13 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service and excellent product…
Excellent service and excellent product as usual. Never had a bad piece of equipment from ProCook.
12 October 2026
Reply from ProCook - Cheshire
We are so glad to hear that you continuously receive top-notch service and outstanding items from us! Knowing we have earned your ongoing trust means the world to our team. Thank you for your wonderful feedback and support.
The wine glasses that I purchased were…
The wine glasses that I purchased were all different inside the box .Too far to go back and exchange.
12 October 2026
Reply from ProCook - Cheshire
Hi,
Thank you for getting in touch. I'm really sorry to hear that the wine glasses you received were all different, and I apologise for the inconvenience this has caused.
We'd be happy to arrange a replacement for you so you don't need to make a trip to the store.
Could you please confirm your full delivery address so we can arrange for a new set to be sent out to you?
Thank you for your patience and understanding.
Kind regards,
Helpful advice from the experts and…
Helpful advice from the experts and great products
12 October 2026
Reply from ProCook - Cheshire
We're so pleased to hear that you received helpful advice from our team and enjoyed our great selection of products! Thank you for taking the time to share your wonderful feedback with us.
Excellent value for money
Excellent value for money. Best cake tin I’ve had.
Very friendly and helpful staff.
12 October 2026
Reply from ProCook - Cheshire
We're so thrilled to hear that you love your new baking tin and found it to be such a fantastic value! It's also wonderful to know that our team provided you with friendly and helpful service. Thank you for your kind words.
Rebecca is amazing
My daughter and I called in this evening to upgrade and invest in our cookware, and Rebecca was absolutely excellent!
She took the time to explain the differences between the two sets of pans I was considering, listened to my concerns and what I wanted from our new cookware, and made recommendations based on what we actually needed. There was absolutely no hard selling or pressure to upsell, which made the whole experience better.
Rebecca even helped us get everything to the till and bagged our purchases for us. She applied my Blue Light discount, saving us an extra £10, which was a lovely bonus!
The shop was lovely and clean, and the staff were really friendly, knowledgeable and welcoming. Rebecca is a real credit to the team, and her customer service was exceptional.
I would absolutely recommend visiting ProCook for your next cookware investment.
Thank you, Rebecca, for making what could have been an overwhelming purchase so easy😊
13 October 2026
Unprompted review
Reply from ProCook - Cheshire
We are delighted to hear about the wonderful experience you and your daughter had while selecting your new cookware. It is great to know that our team member provided clear guidance, attentively considered your kitchen needs, and offered tailored advice without any sales pressure. We are glad that the assistance with your purchases at the checkout, along with applying your special discount, made your visit so smooth and rewarding. Maintaining a spotless environment and delivering friendly, expert support are top priorities for us, so your kind words about our store atmosphere mean a lot. Thank you for sharing your positive feedback and for recommending our store to others. We hope you and your daughter enjoy preparing many delicious meals with your new cookware set, and we look forward to welcoming you back again in the future.
Staff were very helpful and products we…
Staff were very helpful and products we purchased were excellent & 20% off!!!!!!!
7 October 2026
Reply from ProCook - Cheshire
We're so glad to hear you loved your purchases and enjoyed the great savings! We're also happy that our staff provided such helpful service. Thank you for your wonderful feedback.
Staff very helpful and knowledgeable…
Staff very helpful and knowledgeable when helping with what pans I would buy.
Shop well laid out and tidy.
2 October 2026
Reply from ProCook - Cheshire
We're so pleased to hear that our team was helpful and knowledgeable in guiding your cookware selection! It's also wonderful to know you enjoyed the organized layout and tidiness of our store. Thank you for your wonderful review.
Good customer service with good product…
Good customer service with good product knowledge.
6 October 2026
Reply from ProCook - Cheshire
We're so pleased to hear that you experienced great customer service and appreciated our team's expertise. Thank you for your wonderful feedback!
Reply from ProCook - Cheshire
We're so pleased to hear that you experienced good staff service and were happy with the quality of our product! We truly appreciate your positive feedback.
Visited outlet at Cheshire Oaks
Visited outlet at Cheshire Oaks, while prices no different to website for what I bought, the two ladies there were so knowledgeable and helpful. Would highly recommend.
30 September 2026
Excellent and very professional sales…
Excellent and very professional sales lady who was most helpful
29 September 2026
The lady in the pro cook shop was very knowledgeable…
The lady in the pro cook shop was very knowledgeable about the product I was buying, she explained about the quality of the products and the properties in the knives.
Great service by the lady
29 September 2026
Had time now to use the pan very…
Had time now to use the pan very pleased with it and also the staff was excellent willing to spend time with us.
19 September 2026
Reply from ProCook - Cheshire
We're so pleased to hear you're very happy with your pan! It's wonderful to know our staff were excellent and willing to spend time with you.
Excellent shop
Excellent shop, with knowledgeable staff who were very helpful and pleasant.
21 September 2026
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