Went in for a new steel frying pan, staff really friendly, informative and on hand but not on your shoulder. Bought a pan and am not disappointed at all, great price for a great pan.
Location
Switch locationUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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See what reviewers are saying
I went in to buy cook's knife set for my wife's birthday. Whilst initially we were left alone to peruse I eventually required assistance. The assistant stopped what she was doing and carefully explain... See more
We were greeted by friendly staff and given a professional level of service and assistance with our enquiry which led to our purchase. We didn't catch the member of staff's name but she served us... See more
Company replied
I purchased the granite pans as I wanted non-toxic, the sales lady in the shop was fabulous and really knew her stuff! She also stayed past closing as it was just before 8pm when I actually bit the... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, United Kingdom
4.8
Excellent
1K reviews
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The staff were very helpful and…
The staff were very helpful and explained what type of pans we needed.
21 July 2026
Helpful but not in your face
Went in for a new steel frying pan, staff really friendly, informative and on hand but not on your shoulder. Bought a pan and am not disappointed at all, great price for a great pan.
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I will not return or even look at Procook again!
Product ok. Quite happy with the kitchen knife set and block. I was asked if I required a carrier which purchased, the bag was 5 times bigger than it needed to be, I asked the lady cashier if they had a smaller bag she laughed and said you should of fetched your own then stood with a colleague giggling as I struggled trying to carry the big floppy bag.
I felt humiliated.
21 July 2026
Reply from ProCook - Cheshire
Mike
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
2lb tins
Bought 2lb tins to replace old so called guaranteed for life tins. I have only used them once but so far they have produced both bread and cake evenly cooked and they slid out easily
15 July 2026
Staff are always friendly and very…
Staff are always friendly and very knowledgeable.
Love shopping here.
19 July 2026
Staff very knowledgeable on the…
Staff very knowledgeable on the products and very helpful
15 July 2026
Staff were really helpful
Staff were really helpful. Able to answer questions about products. Really pleased with choices and the prices.
15 July 2026
Lovely shop good quality products and…
Lovely shop good quality products and friendly helpful staff.
12 July 2026
Reply from ProCook - Cheshire
We truly appreciate your kind words about our great service and product. Thank you for sharing your positive experience with us!
Very good selection of frying pans of…
Very good selection of frying pans of different materials.
Easy to select one based on information available.
Staff were knowledgeable & helpful.
11 July 2026
Reply from ProCook - Cheshire
We're so happy to hear you found our selection of frying pans excellent and easy to navigate! It's wonderful to know our staff were knowledgeable and helpful.
Libby and the other staff were…
Libby and the other staff were fantastic in helping us to chose the items we needed, and nothing was to much trouble Would definatly shop there again at Cheshire Oaks.
9 July 2026
Reply from ProCook - Cheshire
We're so glad you enjoyed our products and received such helpful and professional service! We truly appreciate your kind words.
Reply from ProCook - Cheshire
We're so glad to hear that our team was helpful and provided you with good advice. Your kind words are truly appreciated!
Great service
Great service
The sales lady was very kind and very helpful with all our shopping .
We got a load of mugs and dinner sets and she packed it very well.
Glad to see a happy face.
5 July 2026
Reply from ProCook - Cheshire
We're so pleased you received great service and found our team kind and helpful with your shopping. It's wonderful to hear your purchases were well-packed and that you enjoyed a happy experience!
Reply from ProCook - Cheshire
We're so glad you enjoyed our selection, found our staff pleasant, and appreciated the value and trendy gadgets! Thank you for your kind words.
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