Good quality products and I was very pleasantly surprised by how helpful, friendly and knowledgeable the lady was who served me, especially as it was last thing in a Saturday. The service I received w... See more
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Really friendly and helpful staff, who were more than happy to serve despite the heat! The store itself was very well laid out, in a smart and clean manner. Honestly, a very good spot if you’re... See more
Company replied
Like store layout, not too over crowded. Staff were very kindly and knowledgeable and explained how to use cookware appropriately. Products are of high quality. Prompt service.
ProCook has really nailed the balance between professional quality and everyday affordability. Their stainless steel pans and forged knives perform remarkably close to high-end luxury brands, but at a... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU58, Cabot Circus, BS1 3BA, Bristol, United Kingdom
- 0117 2055040
4.7
Excellent
248 reviews
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Helpful service and friendly staff
17 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service
Great customer service. Friendly, helpful
Well laid out store, lots to choose from.
Great value for money.
13 October 2026
Reply from ProCook - Cabot Circus
We're so happy to hear that you experienced friendly, helpful service, enjoyed our store layout and selection, and found great value in your visit. Thank you for your kind words!
Really good and friendly service
3 October 2026
All good and nice choices 👍 staff…
All good and nice choices 👍 staff service products 10/10
21 September 2026
Reply from ProCook - Cabot Circus
We're so pleased to hear you enjoyed our product choices and experienced such excellent service from our staff! Thank you for your wonderful feedback and the perfect rating.
The knife I bought are very sharp and…
The knife I bought are very sharp and sturdy, high quality was exactly what I was looking for. The plates and bowls are also very nice and I’m pleased with them.
12 September 2026
I found what I was looking for
I found what I was looking for. There was only one brand, so no choice.
18 September 2026
Reply from ProCook - Cabot Circus
We are glad you found your item, and we appreciate your feedback regarding our limited product selection. We are working to expand our inventory options.
Great Customer Service
Friendly and helpful member of staff, who advised on the product I wanted to buy. Great quality egg poaching pan, which will hopefully last as long as my old one - 21yrs!
18 September 2026
It would be great if you would stock…
It would be great if you would stock things made in the UK. Even the EU rather than stocking up on made in China stuff.
18 September 2026
Reply from ProCook - Cabot Circus
Thanks for your feedback. We understand your preference for UK- and EU-made products and really appreciate you sharing this with us.
Very happy with staff very helpful and attentive
Very happy with staff and store looked amazing lots of choice
13 September 2026
Walk in and saw a beautiful yellow…
Walk in and saw a beautiful yellow stripe mug and been waiting for staff to come and serve, instead I have to looked for a staff member who is very busy arranging displayed rather than serving customer. When I ask if I can purchased one mug on its own he us not happy and checked then told me with a very annoyed face .. no and that’s it no explanation nothing and he get himself busy.if staff doesn’t want to work in a place where customer asked stupid question then this is not for you.what a miserable staff(man) and rude.Bristol ProCook needs staff training to be more welcoming with customer .
14 September 2026
Reply from ProCook - Cabot Circus
Leticia
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Good wedding gift (I think)
7 September 2026
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