We bought two dinner sets from Procook at Freeport designer village Braintree. Just have to give a mention to the two lady’s who served us and were extremely helpful even helping take our purchases to... See more
Company replied
Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
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See what reviewers are saying
I recently bought a chef's knife from the Braintree shop. The product is excellent and very good value for money, the staff were very helpful and friendly, and the shop itself was bright and welcomi... See more
Staff were friendly, knowledgeable and very helpful. After looking at all the things that interested me and asking their advice, I made my purchase.
Pro Cooks guarantees are genuine and they allow staff flexibility on replacing items. Our pan lids had become cloudy after many years use, but within the guarantee. Jennifer was brilliant in resolving... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.8
Excellent
999 reviews
Asks customers to review
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Great service
10 October 2026
Loved the range of products available…
Loved the range of products available and no queue to pay!
17 October 2026
Excellent customer service
Incredibly supportive staff taking time to answer questions to ensure I was fully advised regarding the product I was purchasing.
9 October 2026
I love the quality of the kitchen tools…
I love the quality of the kitchen tools I bought. Great value for money.
Staff were very helpful too.
10 October 2026
Excellent products
I recently bought a chef's knife from the Braintree shop. The product is excellent and very good value for money, the staff were very helpful and friendly, and the shop itself was bright and welcoming. Only lack of funds prevented me from buying a lot more!
14 October 2026
Friendly and efficient staff
Staff were friendly, knowledgeable and very helpful. After looking at all the things that interested me and asking their advice, I made my purchase.
9 October 2026
Very knowledgable and personable staff
Very knowledgable and personable staff. Good overall deal.
13 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff in store is very helpful and…
The staff in store is very helpful and friendly. We bought what we like.
13 October 2026
Reply from ProCook - Braintree
We're so glad to hear that our store team provided such friendly and helpful service, and that you found items you love! Thank you so much for taking the time to share your wonderful feedback.
Helpful Staff
We bought two dinner sets from Procook at Freeport designer village Braintree. Just have to give a mention to the two lady’s who served us and were extremely helpful even helping take our purchases to our car. Nothing was too much trouble, friendly and a pleasure to deal with. Oh and we are very pleased with the dinner sets
5 October 2026
Reply from ProCook - Braintree
We are delighted to hear about your fantastic experience at our store! It is wonderful that the team provided such friendly and helpful service, even carrying your purchases to your vehicle. We are also thrilled to know you are so pleased with your new tableware sets!
Reply from ProCook - Braintree
We are so glad to hear that our product was exactly what you were looking for. Thank you for taking the time to share your positive experience with us!
Staff are always really helpful and…
Staff are always really helpful and products are great quality
6 October 2026
Reply from ProCook - Braintree
We're so pleased to hear that you always find our staff really helpful and that you appreciate the great quality of our products! Thank you for your wonderful feedback.
Reply from ProCook - Braintree
We are so happy to hear that you experienced top-notch care and are pleased with the high standard of our merchandise. Thank you for taking the time to share your wonderful feedback with us!
Pro-cook pan set
Haven't used my Pro Cook pans yet, but they appear to be excellent quality and very good value for money
6 October 2026
Reply from ProCook - Braintree
Thank you for leaving such a lovely review. We are delighted that you are impressed with the design, overall feel, and value of your cookware, and we hope you thoroughly enjoy cooking with them when you try them out.
It was a very pleasant experience the…
It was a very pleasant experience the assistant was knowledgeable and made the whole shopping experience a delight will definitely be back
6 October 2026
Reply from ProCook - Braintree
We're so happy to hear that you had such a pleasant visit! It is wonderful to know our assistant was knowledgeable and helped make your shopping experience a complete delight. We truly appreciate your kind feedback and look forward to welcoming you back again soon.
Large range of good quality kitchen…
Large range of good quality kitchen ware .
Friendly staff .
4 October 2026
Reply from ProCook - Braintree
We're so pleased to hear that you enjoyed our extensive range of high-quality kitchenware and found our team to be welcoming and friendly! Thank you for your wonderful feedback.
Staff were very helpful and lovely and…
Staff were very helpful and lovely and polite
27 September 2026
Reply from ProCook - Braintree
We truly appreciate your kind words about our team. It is wonderful to hear that you found our staff to be so attentive, kind, and courteous during your visit.
Braintree store is fab! …
The store is Braintree has great staff - very friendly and helpful - and a good range of stock. Always an enjoyable experience.
27 September 2026
Newly refurbed shop
Newly refurbed shop. Layout improved. Usual cheerful staff, good products at sensible prices.
27 September 2026
Reply from ProCook - Braintree
We're so happy to hear you appreciate our newly refurbished shop and improved layout! We're also glad you find our staff cheerful and our products good at sensible prices. Thank you for your kind words.
Only store in Braintree Freeport had…
Only store in Braintree Freeport had what we wanted and good service
23 September 2026
Nice and organised
Professional staff, good quality products, nice and tidy shelves, enough room to walk through the shop and isles.
20 September 2026
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