A lovely atmosphere when I was just looking aimlessly a gentleman came and asked if I needed any help ... he was very helpful and knowledgeable and knew exactly what product would be best for me. A v... See more
Company replied
Location
Switch locationUnit 8 The Avenue The Lexicon Centre, RG12 1BD Bracknell, GB
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See what reviewers are saying
Lovely helpful stafff despite my lack of vocabulary. 😁 Found an item online but not instore but staff were helpful and i walked away appreciative. Will shop again in near future
Well appointed, immaculate store with particularly friendly, attentive and helpful staff (Bracknell). ProCook products are always of exceptionally high quality. Their cast-iron cookware is second-to-n... See more
Company replied
Staff in Bracknell shop are friendly and helpful. Range of stainless steel saucepans is very high quality. Information leaflets on how to heat the saucepans slowly for best results are great - just a... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 8 The Avenue The Lexicon Centre, RG12 1BD, Bracknell, United Kingdom
4.7
Excellent
421 reviews
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Great customer service.
16 September 2026
Friendly and helpful in store
Lovely friendly service. I wanted to find something that I thought was out of stock and I was helped to locate the item within the store. Delighted with my purchase; I will shop in store again. Thank you.
15 September 2026
I'm disabled an the sales person was…
I'm disabled an the sales person was very helpful with getting the item i required so I didn't have to go round myself ,the shop itself is very well spaced to allow wheelchairs and even my mobility scooter inside an get around without too much fuss,have always been impressed with the staffs spacial awareness when it comes to room for everyone to get around inside the shop
9 September 2026
Really helpful demonstration …
Really helpful demonstration of the item I was to purchase.
26 August 2026
Quality items
Love this shop! Quality items
I am moving all pans and utensils to stainless steel and found all I needed here. Staff always helpful and friendly
22 August 2026
Very helpful and friendly staff
Very helpful and friendly staff. Found exactly what I wanted.
17 August 2026
Quality equipment and helpful staff
17 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Best and quality products ever!
17 August 2026
Reply from ProCook - Bracknell
We are so happy to hear you are pleased with our products. Thank you for your kind words!
Top quality !
12 August 2026
Reply from ProCook - Bracknell
We're so pleased to hear you had such a positive experience with our service. Thank you for your feedback!
Great service and product knowledge
Great service and product knowledge. Excellent team member, top Mark's.
10 August 2026
Reply from ProCook - Bracknell
We're so glad you received great service and found our team member to have excellent product knowledge! Thank you for your kind words.
Very polite and not pushy when advising…
Very polite and not pushy when advising me of other offers available for the item I was purchasing.
13 August 2026
Reply from ProCook - Bracknell
We're so glad to hear that you had such a positive experience with us. Your kind words about our helpful and cheerful service mean a lot to our team.
Very disappointed as visited my local…
Very disappointed as visited my local store in Bracknell and went to cash desk to purchase my items with cash only to be advised they had no cash in the till to provide my change and that I could pay by card. I therefore left without my items as I will not be bullied into using a card, cash should also be an option. This is absolutely not acceptable.
10 August 2026
Unprompted review
Reply from ProCook - Bracknell
Trustpilot
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Staff in Bracknell shop are friendly…
Staff in Bracknell shop are friendly and helpful. Range of stainless steel saucepans is very high quality. Information leaflets on how to heat the saucepans slowly for best results are great - just as good as non stick when you follow them.
5 August 2026
Reply from ProCook - Bracknell
We're so pleased to hear you had such a positive experience with our staff in Bracknell! It's wonderful that you appreciate the high quality of our stainless steel saucepans and found the information leaflets helpful.
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