High quality corkscrews purchased - sturdy and good looking. The staff in this shop are wonderful - the assistant told me where they were and he also remembered what I bought last time I was there ab... See more
Company replied
Location
Switch location4-5 Quiet Street, BA1 2JS BATH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wanted a shallow casserole dish that you could use on an induction hob and in the oven. I was shown several options at different price points and the member of staff who helped me was professional... See more
Really helpful staff and quality products. The advice and product knowledge of the member of staff who assisted me (a young woman) was excellent and very useful. Many thanks
I returned a faulty roasting dish as it had started to chip after only using it twice. I was able to exchange it with a more solid roasting dish at no extra charge. I found the assistant very pleasa... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
4-5 Quiet Street, BA1 2JS, BATH, United Kingdom
4.9
Excellent
946 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from the member of…
Excellent service from the member of staff who explained the range of coffee grinders
21 March 2026
Reply from ProCook - Bath
We're happy to hear that you received excellent service and that our staff explained the coffee grinders well. We appreciate your positive feedback!
Good friendly service
Good friendly service most helpful and gave good advice I would recommend the shop
19 March 2026
Reply from ProCook - Bath
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our service friendly and helpful.
Reply from ProCook - Bath
We appreciate you taking the time to leave us this great review! We're so happy you were pleased with our salesperson and pan set.
Fauly product, emails ignored.
I visited the Bath store on 27th of February and purchased a coffee bean grinder. I went to use it on the 3rd of March and noticed a part was missing, making the grinder useless. I emailed ProCook with details of my purchase and a picture of the faulty grinder. No response.
I emailed again on the 13th of March, copying my original email and transaction details and asking 'Why have you ignored my email' No response.
So they have my money and I have a useless coffee grinder. Amazon for me from now on.
27 February 2026
Unprompted review
Reply from ProCook - Bath
Thank you for your review. We’ve sent you a request for further information such as your order number. Once we have this, a member of our team will be in touch.
Really helpful guidance given.
Really helpful guidance on best use of product.
He took his time and explained fully how to properly use the whetstone to sharpen my blunt knives.
Bought the product, followed advice at home, and it worked!😃
9 March 2026
The friendly shop assistant directed me…
The friendly shop assistant directed me to where the teapots were situated in the store. I found just the one I wanted at a reasonable price.
8 March 2026
Our visit was fine shop was busy…
Our visit was fine shop was busy service good as usual
9 March 2026
Reply from ProCook - Bath
We're happy you found what you wanted at a reasonable price! We appreciate your positive feedback and are grateful for your time.
Nigel who served us gave relevant…
Nigel who served us gave relevant personal experiences of the machine, made us feel at ease and created the environment for us to want to buy from procook Bath.
4 March 2026
Reply from ProCook - Bath
We're glad you felt at ease and valued the personal experience shared during your visit. Thank you for choosing us; we appreciate your positive feedback.
Knowledgeable and great selection
Knowledgeable and great selection. Most helpful and friendly
9 March 2026
Reply from ProCook - Bath
We appreciate you noting our great prices and products; we are so happy you are pleased!
Reply from ProCook - Bath
We appreciate your positive feedback regarding our friendly and helpful staff; we are so happy you enjoyed our nice shop!
Excellent advice …
Excellent advice but no pressure on first visit to shop. Very knowledgeable assistant, gave lots of information - factual and experience based - to help me make a decision. Subsequent visit and purchase equally positive with friendly staff and good service.
6 March 2026
Reply from ProCook - Bath
We're happy to hear you received excellent advice without pressure during your first visit. It's great to know the assistant's knowledge and the friendly staff helped you make a decision. We appreciate your positive feedback.
Helpful assistant
We had a very knowledgeably assistant who helped us make our choice about which saucepans to buy.
2 March 2026
Reply from ProCook - Bath
We appreciate you taking the time to leave us this great review! We are so happy to hear that our assistant was knowledgeable and helped with your choice.
Shop clean and well presented
Shop clean and well presented. Attended was polite but it felt like he had a long day
1 March 2026
Reply from ProCook - Bath
We're happy to hear that you find our shop clean and well-presented. We appreciate your feedback regarding the service you received.
Pleasant and helpful staff
5 March 2026
Reply from ProCook - Bath
We appreciate you letting us know our staff was pleasant and helpful; it means a lot to our team.
In these days of strife and stress
In these days of strife and stress, it is always a pleasure to wander around and chat with the staff at Lakeland.
There is always something of quality to buy.
4 March 2026
Reply from ProCook - Bath
We're happy to hear that you enjoy visiting our store and appreciate the quality of our products. Thank you for your positive feedback about our team.
Salesman was polite and knowledgeable…
Salesman was polite and knowledgeable but not pushy. I didn’t buy what I went in for but still managed to buy lots of other things for my kitchen .
27 February 2026
Reply from ProCook - Bath
We're happy to hear that the salesperson was helpful and not pushy. We appreciate you sharing your experience and are glad you found other items for your kitchen!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.