Very friendly and helpful staff in your store in Banbridge. Purchased an enamelled cast iron shallow casserole which is great to use. Also picked up some small utensils in the special offer at the t... See more
Company replied
Location
Switch locationUnit 39a The Boulevard, Outlet Park, BT32 4GJ Banbridge, GB
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See what reviewers are saying
Norwich branch once again have given excellent customer service. I always think any business that has staff who answer the phone minutes before closing always deserve praise. I called to reserve an it... See more
Company replied
The server behind the till that we always get (cant remember his name unfortunately) is brilliant and very knowledgeable. The products in store are the best and everytime we go to Banbridge its ou... See more
Company replied
Went in to get a set and the adviser, Diane, was super helpful. She was very knowledgeable and was speaking from experience. Really good customer service. Haven't got the chance to use them yet but th... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 39a The Boulevard, Outlet Park, BT32 4GJ, Banbridge, United Kingdom
4.9
Excellent
667 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great staff
Great staff, so helpful and knowledgeable about all their products. I got what I needed
21 March 2026
Reply from ProCook - Banbridge
We're happy to hear that our knowledgeable staff was so helpful, and you got what you needed. We appreciate your positive feedback very much!
Reply from ProCook - Banbridge
We appreciate your positive feedback; we are so happy you enjoyed our great store and that our staff was friendly!
Reply from ProCook - Banbridge
We appreciate you letting us know our staff was helpful and knowledgeable; it means a lot to our team.
Reply from ProCook - Banbridge
We appreciate you letting us know our staff was pleasant and helpful; it means a lot to our team.
excellent service
The staff member I dealt with was fantastic - perfect combination of attentiveness without being pushy. They demonstrated the range of knives on offer and answered every question I had. Very pleased with my purchase. Keep up the good work.
11 March 2026
Reply from ProCook - Banbridge
We're happy to hear that our staff member provided the perfect level of attentiveness and answered all your questions about our knives. We appreciate your positive feedback and are glad you're pleased with your purchase.
s a…the girl we got
The girl we got was brilliant she was a great help Michael and Mary Catherine Anderson
15 March 2026
Reply from ProCook - Banbridge
We're happy to hear that the service provided was a great help. We appreciate you taking the time to share your positive experience with us.
Excellent staff member…
Great shopping experience staff member Holly, very helpful and knowledgeable. Knew exactly what item i was talking about and where it was
11 March 2026
Reply from ProCook - Banbridge
We're happy to hear you had a great shopping experience! It's wonderful to know our staff was helpful and knowledgeable and knew exactly what you were looking for.
Great service & attention from staff…
Great service & attention from staff member (Jamie ?)
Good help & suggestions.
12 March 2026
Really friendly staff
Really friendly staff. Very accommodating and you don't just buy stuff they really know what they are selling very detailed.
10 March 2026
Reply from ProCook - Banbridge
We are happy to hear that our staff was helpful and that you appreciated our products' quality. Thank you for your feedback.
Genuinely friendly and knowledgeable
Genuinely friendly, knowledgeable and helpful staff, both of whom were an absolute pleasure to deal with. We left the store feeling elated to have received such great service in an era where that is becoming increasingly rare.
3 March 2026
Reply from ProCook - Banbridge
We're happy to hear that you found our staff friendly, knowledgeable, and helpful. It's great to know you felt elated by the great service you received in our store. Thank you for your positive feedback!
Friendly staff
1 March 2026
Reply from ProCook - Banbridge
We appreciate your kind words! We are so glad our staff could be of assistance to you; thank you for your feedback.
Such a lovely shop
Such a lovely shop, plenty to choose from, but the best thing about it is the service! So helpful and so friendly, I had a very specific request and they went above and beyond, I highly recommended this shop 😃
1 March 2026
Reply from ProCook - Banbridge
We're happy to hear you find our shop lovely with plenty to choose from. It's great to know our helpful and friendly service stood out and that we exceeded your expectations with your specific request. We appreciate your recommendation!
Excellent service and advice
Excellent service and advice - really friendly helpful staff. I love what I bought!
28 February 2026
Reply from ProCook - Banbridge
We appreciate you taking the time to leave us this great review! We're so happy to hear you received excellent service from our friendly, helpful staff.
Very friendly and helpful staff in your…
Very friendly and helpful staff in your store in Banbridge. Purchased an enamelled cast iron shallow casserole which is great to use. Also picked up some small utensils in the special offer at the till. Especially like the scissors which can come apart ensuring the ability to completely clean them when being washed
23 February 2026
Reply from ProCook - Banbridge
We're happy to hear about the friendly service you received in our Banbridge store and that you are enjoying your new casserole dish. It's great to know you like the utensils, especially the easy-clean scissors. Thank you for your positive feedback.
Procook hot chocolate maker
The item I bought (hot chocolate maker) for my son (10 year old) didn’t work. Brand new. Straight out of the box. Imagine how disappointed he was.
27 February 2026
Reply from ProCook - Banbridge
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Lovely shop with lovely staff at…
Lovely shop with lovely staff at Banbridge - I could spend a fortune here!
22 February 2026
Reply from ProCook - Banbridge
We're happy to hear that you enjoyed your visit to our Banbridge shop and found our staff lovely. Thank you for your wonderful feedback!
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