I have been a client for many years. Although I haven't claimed, every time for renewal, the price increase is "a joke". Therefore, I'm need to phone and discuss. The price reduces to a "competitiv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very well looked after by the young lady who answered my call and did all that was necessary to transfer the policy to my name as my husband died eight months ago. She was most carful and effic... See more
Company replied
I got my renewal quote from privilege and it was considerably higher than what I had paid for the previous year. I was seriously considering going onto a price comparison site to get alternative quote... See more
Company replied
I recently made a claim on my buildings insurance through Privilege and was thoroughly pleased with the whole experience. I had to call a number of times for various reasons and everyone I spoke to wa... See more
Company replied
Company details
Privilege
Written by the company
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Contact info
United Kingdom
- www.privilege.com
4.4
Excellent
9K reviews
Asks customers to review
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professional and pleasant attitude
30 May 2026
Reply from Privilege
We're happy to hear you had a great experience, Christine. Thanks for your review. Aston
Easy to obtain insurance on the web…
Easy to obtain insurance on the web site. Simple steps to complete. Was kept up to date with relevant information. Documents can be online or paper.
No issues whats so ever. Five stars!
2 June 2026
Reply from Privilege
We are glad to hear you found the process easy and efficient. Thank you for your wonderful five-star review and for sharing your positive experience with us, Jules. Aston
Liked the call handler and their…
Liked the call handler and their response to my questions. Disliked the fact that I have to call and state I can get a cheaper like for like quote only for Privilege to drop my initial quote and pretty much match it; so unnecessary, but understand why it happens
2 June 2026
Reply from Privilege
We value your feedback about our service, Jeremy. We have taken it on board to improve the way we do things in the future. Thanks for your review. Aston
Reply from Privilege
We're pleased to see you're happy with our service. Christy
Reply from Privilege
We are so happy to hear that we have consistently provided great service. Thank you for your loyalty! Christy
Always Worth Making A Phone Call To Make Sure You're Getting The Best Price
I got my renewal quote from privilege and it was considerably higher than what I had paid for the previous year. I was seriously considering going onto a price comparison site to get alternative quotes but instead decided to phone Privilege. After discussing my quote with the Privilege representative, she was able to reduce my cost of renewal to an amount that was less than I paid last year for the same level of cover. The moral of this is that it's always worth making a phone call to make sure you're getting the best price.
29 May 2026
Reply from Privilege
We appreciate you taking the time to share your experience with us. We are pleased to know that our representative was able to assist you in finding a suitable renewal price. Your feedback highlights the value of direct communication, and we're glad we could help. Christy
I have been with Priviledge Insurance…
I have been with Priviledge Insurance for over 7years. Their service is so good, friendly workers and they are effective.
28 May 2026
Reply from Privilege
We are so glad to hear you've had such a positive experience with us over the past seven years. Your kind words mean a lot. Christy
Had car insurance with these for 2025.
Had car insurance with these for 2025.
Sent me a renewal for 2026...approx date 4th June 2026.
Tried to cancel renewal because I got a better deal...the site would not allow me to cancel.
Said there was a problem and my renewal had not cancelled!
Waited for Customer Service to ring me.
Explained the situation that I did not want to renew my Insurance.
Was told it would be sorted!
Then I received an email to say thanku for staying with them and renewal has put in place!
WERE DO YOU GET THE CUSTOMER SERVICE OPERATORS FROM??????????????
CAN THEY NOT LISTEN AND DO WHAT THEY SAY THEY WILL DO????????????????????
Service is a disgrace!!
1 June 2026
Unprompted review
Reply from Privilege
We appreciate you sharing your recent experience with us. We are truly sorry to hear about the difficulties you faced trying to cancel your renewal and the subsequent communication issues. Please message us, using the link below, and we can investigate the service you received. Thanks, Christy
m.me/PrivilegeUK
Quick service
28 May 2026
Reply from Privilege
We're pleased to see you're happy with our service. Thanks for your review. Christy
Feel a valued customer
The ease and professionalism of this company restores the faith in some insurance companies. I felt listened to and understood when enquiring about my insurance needs once again upon renewal this year for my home insurance. The renewal reminder was sent in good time. Upon payment full receipt sent and logging in to my policies is an absolute breeze. I cannot recommend this company enough. Their quotes are very good backed with excellent customer service.
1 June 2026
Unprompted review
Reply from Privilege
We are so pleased to hear about your positive experience with our home insurance renewal. It's wonderful to know we met your needs with professionalism and excellent customer service. Thank you for your kind recommendation! Angelina
Good cover for the price.
Good cover for the price.
Got to speak to livr customer service within a reasonable time.
23 May 2026
Reply from Privilege
We're so glad you found the cover to be a good value and appreciate your kind words about our service. Thank you. Angelina
Dealt with my claim professionally…
Dealt with my claim professionally through every stage, been a privilege customer for years. You can phone and speak to someone if you don't like using online services
14 May 2026
Unprompted review
Reply from Privilege
We are so glad to hear we handled your claim professionally and that you appreciate our phone service option. Thank you for your continued loyalty! Angelina
Reply from Privilege
We're pleased to see our insurance was affordable this year. Thank you for taking the time to leave us a review. Angelina
Reply from Privilege
Thank you for leaving a five-star review, we appreciate it. Angelina
Renewed without any fuss
28 May 2026
Reply from Privilege
We're glad to hear your renewal was smooth. Thank you for your positive feedback. Angelina
Reply from Privilege
Hi Graham. We are so glad to hear your renewal was easy and hassle-free. Thank you for your feedback! Rach
Reply from Privilege
Hi Matthew. We're glad to hear about your positive experience. Thank you for sharing your feedback with us. Rach
worst ever customer service
worst ever customer service. website always has faults. simple changes amost impossible and customer services are non existent. not renewing 3 car and 1 home policy due to their shocking service.
29 May 2026
Unprompted review
Reply from Privilege
Hi Paul. We're truly sorry to hear about your frustrating experience with our website and customer service. Your feedback is important, as we continuously strive to improve our services. If you still need help with the changes, please don't hesitate to reach out to us using the link below. Rach
m.me/privilegeuk
Really good service
Really good service , able to talk to someone who was very knowledgeable about renewing our car policy.
29 May 2026
Reply from Privilege
Hi there. We're so glad to hear you received knowledgeable service when renewing your car policy. Thank you for your kind words! Rach
Trust privelidge
29 May 2026
Reply from Privilege
We love to see you trust us. Thanks for your review. Christy
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