Once again, thank you very much for booking and organizing this excellent stay at Raffles Seychelles! We are grateful for the outstanding support provided by the Privateupgrades team! Amidst a stu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the first time we have used PrivateUpgrades. Booking was simple and call to request adjacent room was very efficient. The hotel experience was exactly as described, checking was 3 hours early... See more
Company replied
Booking via PrivateUpgrades is super easy, just created your account and you are ready to go. They have great offers and concierge is way better than other apps like booking.com, expedia, etc. You ge... See more
Company replied
I booked The Grand in York through privateupgrades.com The Grand was fabulous!!! High standards, rooms beautiful and hotel amenities wow!!! Privateupgrades service from start to finish has been g... See more
Company replied
Company details
Written by the company
PrivateUpgrades is a members-only travel club. It caters to those seeking luxury accommodation for both leisure and business trips. PrivateUpgrades has over 20 years of experience. It offers its members VIP access to exclusive upgrades, amenities, discounts, and promotions. They are at luxury hotels worldwide. This service adds value to hotel bookings. It ensures that members get a personalized service. This service transforms their whole stay. The club is in Switzerland. It is part of the Deluxetargets Group, an international tourism agency founded in 2001. This shows the group's established presence in luxury travel. PrivateUpgrades members get many benefits. These include personal attention and instant room upgrades. Also, special offers and unique experiences. Plus, flexible check-in and check-out times and insider tips from dedicated Travel Designers. These perks enhance the hotel stay. They can double the value of the booking. Moreover, PrivateUpgrades boasts a high success rate in securing upgrades for its members. Over 74% of past reservations received an upgrade. A significant portion of those were double or even triple upgrades. The club also offers a free membership model. Members must keep active by booking luxury hotel stays through PrivateUpgrades. They must also meet a minimum stay requirement each year. PrivateUpgrades has Gold and Concierge membership levels for those seeking more exclusive benefits. They offer extra perks and personal concierge services. These services cater to all travel needs, from restaurant reservations to concert tickets. PrivateUpgrades stands out due to its selection process for luxury hotels. It ensures that only the best ones are featured. The criteria are meticulous. They include factors like location, amenities, and exclusive hotel promotions. They ensure that members have access to the best luxury accommodations. The club has strong relationships with hotel owners and managers across the globe. This further assures that members are treated as VIPs throughout their stay.
Contact info
Switzerland
- www.privateupgrades.com
4.7
Excellent
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PRIVATEUPGRADES
Thank you so much, Cathy! We're delighted you enjoyed your recent stay. Delivering exceptional, heartfelt service is at the core of what we do, and it means the world to know it made your hotel stay truly special.
Private Upgrades Delivers
Simply put, this was my first time using PrivateUpgrades and they delivered exactly what they promised. We booked through them and received early check in, late checkout, $360 in free breakfasts and a $100 resort credit, all just by booking through them. We did not get the room upgrade but only because the next class of suite at this 5 star property was sold out (understandable as it’s Spring Break season). I would 100% use them again and highly recommend them. Great experience.
13 March 2025
Unprompted review
Reply from PRIVATEUPGRADES
Wow, what a fantastic review! We're thrilled you had an excellent hotel experience and appreciated the perks. It's wonderful to know you'd choose to book with us again - we look forward to making your next hotel stay just as special!
Amazing experience through and through
Amazing experience through and through. Got upgraded to their best room 501, the Royce suite thanks to Private upgrades excellent service, thank you Sandy! Definitely recommend them for any travel plans!
21 February 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for your heartfelt recommendation and for sharing your experience with us! It truly means the world to know that you had such a fantastic stay and that the upgrade to a beautiful suite made your trip even more special. Your trust and support inspire us, and we can't wait to help you create another unforgettable hotel stay in the future. Looking forward to being part of your next adventure!
Experience was smooth…we were treated…
Experience was smooth…we were treated like vip’s we also managed to have the room early.
Although the room is not next to each other but it doesn’t worry us.we’re on the same floor anyway.
Private upgrades thank you….hoping for another booking through your’s again….
23 February 2025
Unprompted review
Reply from PRIVATEUPGRADES
It is wonderful to hear that your hotel experience was smooth, Maddie! Knowing that you felt like VIPs and even got early access to your room makes us truly happy. Thank you so much for your kind words and trust. Nothing excites us more than the thought of helping you plan your next unforgettable hotel stay. We look forward to making that happen soon!
We stayed for a short break at the…Intercontinental Bali
We stayed for a short break at the Intercontinental in Bali. The hotel was superb and the staff efficient, friendly and professional. The gardens are a delight and the setting beautiful. I thoroughly recommend it.
However this was our first booking through Private Upgrades and we felt there was some reluctance to give us potential benefits from the hotel staff. This may have been misunderstanding on their part but it was a bit of a challenge for us particularly getting late check out. In addition they failed to deduct the $100 from our final bill which they rectified when I noticed the following day and emailed them.
I will certainly use Private Upgrades again but hope next time it is a little easier!
7 February 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you Mike for sharing your experience at the InterContinental Bali and your first booking with us. We’re delighted to hear that you enjoyed your stay. Regarding the benefits, we regret any confusion you experienced. We can confirm that you were upgraded to a Premium Room and additionally received Singaraja Club Access. We are currently in contact with the hotel to understand how the credit was initially missed from your final bill. However, we are glad this was promptly rectified after you mentioned that. Your feedback is essential, and we will continue working closely with our hotel partners to ensure a smooth and seamless experience for our members. We truly appreciate your trust in PrivateUpgrades and look forward to assisting you with your next stay.
Serious and reliable company
2 February 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you, Achille, for your kind words! We truly appreciate your positive feedback. Your recognition of our seriousness and reliability is valuable, as it helps demonstrate to others that our offerings are both genuine and trustworthy. Your trust means a lot to us, and we look forward to serving you again soon.
Costa Rica memories
This is an amazing property in a beautiful setting . The pool areas are excellent as are all the restaurants. There is wildlife all around you - watching the little Capuchin monkeys as you have a sunset cocktail is quite a memory .
24 January 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for sharing your experience! We’re delighted you had a memorable stay in Costa Rica and enjoyed the hotel. Your kind words mean a lot, and we will surely pass along your feedback to the hotel. If you have a moment, the hotel team would be grateful if you could share your review on the hotel’s Tripadvisor page, as it helps other travelers discover this fantastic destination. We look forward to assisting you with your next hotel adventure and creating more unforgettable experiences.
Private Upgrades delivers to promise
I wanted to try Private Upgrades locally at the Fullerton Hotel in Sydney as I want to use them for future overseas trips but I was skeptical that they could deliver the benefits that they claimed. I am delighted to be so wrong! For a very last minute booking, I was able to access the hotel lounge, an extreme upgrade in room class, buffet breakfast, USD100 and late checkout. This company exceeded my expectations and I will always use them from now on. Shout out to their friendly Travel Designer Juris who promptly replied to my emails. You guys exceeded my expectations! Thank you!
18 January 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for trusting PrivateUpgrades—it truly means the world to us! We’re delighted to have exceeded your expectations and earned your confidence for future trips. Your support inspires us to continue delivering exceptional service - thank you!
Wonderful hotel yet with room for improvement with the personnel
I liked the room and the premises (excellent pool, wide variety of restaurants and great gym) but I disliked the chaotic New Year’s Eve party as we paid some EUR 600 for a dinner for two where they skipped the lobster dish and we had to request it several times to a negligent waitress who finally brought a scallops dish we had eaten before and said that was lobster. The personnel is nice and keen to serve but many of them are not fluent either in English or French and that led us also to an issue with the driver who took us to and picked us up in the Medina, as we were told the cost was 150 Dirhams per trip and they ended up charging us 1,000 Dirhams, equivalent to EUR 100 for two 10-minutes drive, cost that we found outrageous. Also, when my wife and I were at the pool, we ordered some beers, and it took them some half an hour to bring those to us and were not cold.
31 December 2024
Unprompted review
Reply from PRIVATEUPGRADES
We sincerely apologize, Jose, that your New Year’s celebration in Morocco fell short of expectations. Your feedback regarding the dinner, service delays, and miscommunication about transportation costs has been noted and shared with the hotel management to ensure improvements. As a valued member and familiar with the high standards we expect our partner hotels to deliver, it is unfortunate that this hotel could not achieve a flawless experience during these peak season days.
A great booking experience
My first time using Private upgrades and it was perfect for booking our hotel in Bermuda. All the upgrades promised with our deal- room, free breakfast, resort credit and late check out were honoured by the hotel. I will not hesitate to use this company again.
3 January 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you, Richard, for your trust and wonderful feedback! We’re thrilled to hear everything went perfectly and that you enjoyed your VIP member benefits to the fullest. We can’t wait to be part of your future hotel stays and create memorable experiences again.
Fabulous service I booked a stay at…
Fabulous service I booked a stay at Raffles in Doha so many advantages, 3rd day free, resort credit and upgrades. I loved the service so much I've booked 2 more stays .
1 January 2025
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much, Naseema! We're thrilled to hear that you enjoyed your stay at Raffles Doha and that the Member Benefits made your experience even more special. It's wonderful to see that you've already booked more trips. Nothing makes us happier than knowing that our service adds value to your travels. We wish you many more unforgettable hotel stays!
Our first visit to the Ritz jLondon
We had a wonderful time at the Ritz London from meeting the doorman to leaving.The staff was friendly and helpful and couldn't help you enough.
The bedroom was emaculate and beautiful,warm and welcoming.
Breakfast was lovely so was the staff,the breakfast room was unreal it takes you back in time.
We had 3 nights there and hope to return in the future.
17 December 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for sharing your wonderful experience at The Ritz London! We're thrilled to hear you enjoyed every aspect of your stay. Your kind words about the friendly and helpful staff and the immaculate and inviting rooms genuinely reflect the level of excellence The Ritz London is known for. We will surely pass your lovely feedback to the hotel's team, who will appreciate it. We're delighted we could assist with your booking, and we hope to help you plan your next hotel stay!
Old world hotel,
Private upgrades got the best deal for us in Frankfurt. Steinberger is an Old world hotel. You can feel the history in the walls. We got an upgrade and it was one of the refurbished rooms. It is a luxury hotel, and has all the bells and whistles that should go with it. Great location. For dining I think there are better options. Breakfast was good quality.
8 December 2024
Unprompted review
Reply from PRIVATEUPGRADES
We are grateful for your fantastic feedback about the hotel and our service. It brings us great joy to know you had a wonderful stay and enjoyed the VIP perks. We already look forward to upgrading your next hotel stay. Thank you for your trust in us!
Fabulous company
Fabulous company - first time using them for a stunning Parisian 5 star hotel (last minute trip) and the additional benefits included are the same as those offered with Virtuoso. Furthermore the room rate dropped the day before I was due to check in and I was able to cancel my original booking and rebook at the lower rate with complete ease. I intend to use this company for all my hotel only bookings going forwards.
3 December 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for your wonderful review, Helen. We’re delighted to be your go-to for hotel bookings and promise to handle each one with care, ensuring every stay becomes a memorable experience. We look forward to assisting you again soon!
What a wonderful experience booking…
What a wonderful experience booking though this company. Highly recommend, everything was smooth and provided a fantastic experience.
Upgraded, champagne on arrival. Stayed at The Tasman Hobart!
Would book again though this company!!
28 November 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for your gracious recommendation, Mrs. Taylor! We’re delighted you experienced the distinctive difference that PrivateUpgrades offers and enjoyed the VIP treatment. Rest assured, we’ll also have the champagne perfectly chilled for your next hotel adventure.
Reply from PRIVATEUPGRADES
Thank you for your gracious review! We're thrilled to know you enjoyed your time in Edinburgh and that we could help make your stay unforgettable. We eagerly await the opportunity to assist you again with your next hotel experience!
Fantastic place to stay
If anyone wants, luxury, Fairmont Doha is a place to stay. The hotel and its staff were fabulous. They made our stay a wonderful experience. The decor is amazing and so tranquil. We would recommend this to anyone thinking of going to Doha. Doha itself is a great place to visit.
26 November 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for sharing your experience, Iffat! We’re thrilled to hear you enjoyed your VIP stay at Fairmont Doha and that the city left such a positive impression. We would be delighted to serve you again.
Thanks to the great team @PrivateUpgrades
We recently booked a week-long stay at the Fairmont Windsor through Private Upgrades, as we needed a proper break after a challenging few months with health issues. The team at Private Upgrades, especially Sandy, was outstanding – not only did we get a brilliant rate, but the service we received was exceptional and well beyond our expectations. Their support truly made our holiday special. We’ve already recommended Private Upgrades to friends and family, and once I’m back on my feet and planning our next trip, they’ll be our first choice. Many thanks to Sandy and the entire team
1 September 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you so much for sharing your wonderful experience, Brendan! We're thrilled that Sandy provided exceptional service and made your stay truly special. It's always our goal to go above and beyond for our members, especially during challenging times. We’re delighted that we could contribute to a relaxing and enjoyable stay for you. Your kind recommendation to friends and family means the world to us, and we can’t wait to assist you with your next trip when you’re ready to travel again. Wishing you a continued recovery and many more fantastic hotel experiences ahead!
Great Hotel in perfect location
Great Hotel in perfect location.
Stayed 4 nights at the beautiful Cadogan and can’t fault it. Super friendly and helpful staff, great rooms, beautiful bathrooms and an extremely delicious breakfast. Loved it.
13 November 2024
Unprompted review
Reply from PRIVATEUPGRADES
Thank you for your wonderful feedback and for choosing our service again, Mr. Schöne! We are thrilled you had such a great stay at the beautiful Belmond Cadogan and that everything exceeded your expectations. We look forward to hearing from you soon for another unforgettable stay!
Booked for the first time this week…
Booked for the first time this week using Private Upgrades. Great service and will use again. Emailed back promptly any time id any queries. Made any reservations I required and booking included afternoon tea as a perk with a Private Upgrades and no extra charge. Got a great deal booking the hotel also.
6 November 2024
Unprompted review
Reply from PRIVATEUPGRADES
We're thrilled you loved the extra touch we bring to your hotel stay, Mr. Gallagher! Thank you for choosing us, and we can't wait to keep making your hotel experiences even better.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.