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PriusOverlanding.com is a pioneering platform dedicated to transforming the Toyota Prius into a versatile and adventure-ready vehicle. As a subsidiary of Hands On Technologies, LLC, our mission is to provide high-quality aftermarket parts and accessories tailored specifically for Prius owners who seek to enhance their vehicle's performance and aesthetics. At PriusOverlanding.com, we specialize in offering a range of products designed to meet the unique needs of Prius enthusiasts. Our product line includes lift kits, roof racks, wheel spacers, and other essential modifications that enable Prius owners to tackle off-road adventures with confidence. Each product is meticulously engineered to ensure compatibility, durability, and superior performance, reflecting our commitment to innovative thinking and product excellence. One of our flagship products is the Low Profile Heavy Duty Aluminum Toyota Prius Roof Rack, which exemplifies our dedication to quality and functionality. Crafted from premium materials and rigorously tested for load capacity, this roof rack is perfect for carrying extra gear, rooftop tents, and more, making it an ideal companion for overlanding enthusiasts. PriusOverlanding.com also aims to build a community of like-minded Prius owners by providing valuable resources, including installation guides, product reviews, and expert advice. Our goal is to empower our customers with the knowledge and tools they need to make the most of their Prius overlanding experience. As we continue to expand our product offerings and launch new vehicle-specific websites, PriusOverlanding.com remains committed to delivering exceptional customer service and innovative solutions that elevate the Prius beyond its traditional role as a city commuter. Whether you're a seasoned overlander or new to the world of off-road adventures, PriusOverlanding.com is your go-to destination for transforming your Prius into a capable and rugged vehicle ready for any journey.
312 W. 2nd St #1735, 82601, Casper, United States
2.6
19 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Got a custom made hitch and HD springs for my 2008 Prius. Was able to pick up same day I ordered and he even helped me install them. Will be back for parts for my 2009 Prius to match
The worst company. Always telling you the item is coming in a month.
Never received items. I real jerk to correspond with.
Reply from PriusOverlanding.com
Hello Tyler,
Thank you for bringing this matter to our attention. We are truly sorry to hear that you have not received your items. At Prius Overlanding, customer satisfaction is our top priority, and we strive to resolve all issues promptly and efficiently.
However, upon reviewing our records, we are unable to locate an order under the name Tyler Dunkin. This might be due to a discrepancy in the information provided during the purchase process or an error in our system. To help us resolve this matter quickly and ensure it is addressed to your satisfaction, please contact us directly with your order details (order number, the email used for the purchase, etc.) at 307-222-9745 or care@priusoverlanding.com
We are committed to rectifying any issues and ensuring that you receive the items you ordered. We look forward to hearing from you soon to sort this out.
Best regards, PriusOverlanding.com
Ordered parts then found out this was a scam company and canceled my order.. they re opened a new order which then my bank stepped in and thankfully got my money back. They will also stop contact after the first week, if you fell for this company charge back before month 3 for best chance.
Reply from PriusOverlanding.com
Hello Ash,
We are genuinely sorry to hear about your experience with your order. At Prius Overlanding, we strive to ensure transparency and satisfaction in every interaction, and it appears we have not met that standard in your case.
Regarding the cancellation and re-opening of your order, this situation should not have occurred, and we understand your frustration. Our policy is to provide clear communication and prompt refunds when requested. If there was a misunderstanding or error in handling your transaction, we sincerely apologize and would like to rectify this immediately.
Please reach out to us directly at your earliest convenience so we can resolve this matter to your satisfaction. We value your business and are committed to making things right. You can contact us at 307.222.9745 or care@priusoverlanding.com.
Thank you for bringing this to our attention. We look forward to speaking with you soon and resolving any issues as quickly as possible.
Best regards, Prius Overlanding
Worst customer service ever. Will never do business with you again.
Reply from PriusOverlanding.com
Hello James,
We have reviewed our records and found no customer, order, or support request under your name or email. Without details, we are unable to verify this experience or provide assistance. Prius Overlanding is committed to resolving every genuine customer concern, and we invite you to reach out with your order information so we can investigate further.
Until then, readers should know this review does not match any verified customer record in our system.
Best regards,
Prius Overlanding
You asked me to wait on my rack.. here we are two years later and you have not released the rack yet. I would have been an idiot to keep waiting. I was an idiot to trust you. You are a con artist and every chance I get I tell people about your shady business practices. I hope keeping my hundred bucks was worth it.
Reply from PriusOverlanding.com
David, while we understand your frustration, your review contains misleading statements. You did receive part of your order — including the trailer hitch — and even made a video expressing your satisfaction with the build quality. This important context is omitted here.
Regarding the roof rack, delays were caused by manufacturing issues outside our control. While communication should have been clearer, we have been transparent about challenges and are committed to resolving them.
We ask readers to note that calling us “trash” and “con artists” does not reflect the reality of our work or our intentions. Prius Overlanding remains committed to delivering innovative products and supporting every customer fairly.
The 1.75 inch lift kit didn’t come with instructions but I figured it out and it tore up 1 CV joint within 200 so I replaced it with the kit from Prius Off Road, 1.5 inch kit. Seller bad mouth’s me and no refunds on a faulty product after they got your money. It’s an expensive boat anchor. Stay away from them’
Reply from PriusOverlanding.com
Garth, thank you for sharing your feedback. However, your review contains inaccuracies that we need to address.
All of our lift kits ship with printed instructions and a QR code that links to detailed installation videos. Additionally, no other customers have reported CV joint failures with our kits, and our internal testing has never reproduced the issue you describe.
We believe the problem may have been related to installation rather than the kit itself. Calling the product a “boat anchor” without acknowledging these facts misrepresents our work and unfairly damages our reputation.
We stand behind the quality of our products and encourage you — and any customers with concerns — to contact us directly so we can resolve issues properly.
I wish I could give 0 stars. Long story short. This company truly is a scam. (He gets really mad when you use that word :) but it’s true. Otherwise there wouldn’t be so many negative reviews. He owes me and countless other people money. Empty promises at every turn. We have been promised money since January 2023
Edit!!!! 6/27/24 Its a scam if you take people’s money and don’t return it. PERIOD!!! You’ve told us countless times that you were going to refund us. You even had us send you a zelle request for the money. BUT GUESS WHAT FOLKS? No refund! If people are still placing orders with you then you should have a few dollars in your account by now. Just pay us!!!!! Simple easy! There is no excuse. No other company could get away with what you have. Im not sure how your karma has caught up yet. I hope you have the day you deserve. ✌️
Reply from PriusOverlanding.com
Hi Sarah,
I want to provide an important update for clarity and fairness. Your husband’s order was refunded months prior to this review update, and we have confirmation of that refund being processed successfully. While we acknowledge there was a delay, it is not accurate to continue stating that no refund was ever issued.
Your repeated claims that our company is a “scam” are not only misleading but also damaging to our reputation. These statements cross into defamation, especially given that the matter was resolved with a refund. Words like these have real consequences for small businesses like ours, and while we are always open to criticism when we fall short, labeling us in such a way is harmful and untrue.
We continue to stand by our commitment to doing right by our customers, even through challenges and growing pains. We appreciate the opportunity to set the record straight here.
It's been 2 months and I still haven't received my order. I tried emailing no response. I can't get a hold of anyone on the phone.
Reply from PriusOverlanding.com
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced regarding your order.
We understand the frustration of not receiving your order within the expected timeframe and the difficulties encountered in reaching our customer service team. Your satisfaction is of utmost importance to us, and we're committed to resolving this issue promptly.
To assist you further and investigate the status of your order, could you please provide us with your order number or any relevant details? This will enable us to locate your order in our system and address the delay appropriately.
Additionally, we apologize for the lack of response to your emails and the difficulty in reaching us by phone. We're currently experiencing a higher than usual volume of inquiries, but rest assured, we're working diligently to respond to all customer queries as quickly as possible.
Please accept our apologies once again for any inconvenience caused. We value your business and appreciate your patience as we work to rectify this situation.
We look forward to hearing from you soon.
My name is Nestor. I ordered the low profile roof rack for a Prius C, year 2015. I waited for a whole month and never received anything. I understood there would be a wait too and this company even picked up the first time when we spoke on the phone, I asked if their roof rack could handle wear and tear, they made me confident it could. And nothing.... Emails, phone calls (5 on the 17th, 13 on the 13th, and the day I bought the rack and we actually spoke). I have read countless reviews now and realized this is normal and now to begin the fight and headache of GETTING BACK $1,000.00 DOLLARS. So its going to be fun. Do not believe the crocodile tears this guy gives, his copy and past speech he posts on many reviews. He will take payment but will drag his feet to isssue a refund. It seems he rarely delivers and when he does, its far into the future. He will respond to a review faster than actually picking up the phone and talking to you. Do not believe this guy. Get racks from somewhere where people are satisfied. It is a good lesson for me as to read the reviews and see what people are saying about a business!
I AM DOING THIS REVISION ALMOST A YEAR AND A HALF AFTER THIS, AND THIS GENTLEMAN WORKS HARDER TRYING TO TAKE DOWN RESPONSES AND REVIEWS THAN JUST DELIVERING ON WHAT CUSTOMERS BUY (DATE 11/11/24 FOR THIS REVIEW PART) SERIOUSLY, THIS GENTLEMAN WILL RESPOND FASTER TO A NEGATIVE REVIEW ONLINE THAN WHEN YOU CALL HIM. HE WILL PICK UP THE FIRST TIME TO GET YOUR BUSINESS, BUT ONCE HE HAS YOUR MONEY, GOOD LUCK GETTING THEM ON THE PHONE.
Reply from PriusOverlanding.com
Dear Nestor,
Thank you for sharing your feedback regarding your recent experience with our company. We regret to hear about the challenges you encountered, and we appreciate the opportunity to address your concerns.
Firstly, we want to assure you that we take customer feedback seriously and strive to provide excellent service and quality products to all our customers. We're disheartened to hear about the issues you faced with your order and the difficulties in reaching us.
Regarding your comments about us being labeled a scam, we understand your frustration and want to clarify any misunderstandings. We've noticed a trend of negative reviews from individuals who haven't purchased from us and may have affiliations with our competitors. While we respect everyone's right to express their opinions, we urge transparency and accuracy in reviews to ensure fairness.
In response to your specific concerns, we acknowledge the lack of Service Level Agreements for phone calls and emails. While we prioritize quality control and product testing, we understand the importance of communication with our customers. We apologize for any inconvenience caused by our unavailability and are committed to improving our response times.
Regarding your order, we regret any confusion regarding the lead time. We aim to provide clear information about our products and their expected delivery times. We're pleased to inform you that your order is nearing completion and will be shipped to you within the coming week, as per the estimated 2-4 week lead time stated on our website.
We value your business and are committed to resolving any issues to your satisfaction. Please feel free to reach out to us directly if you have any further concerns or questions.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Still no parts, no tracking number, no one answers calls or emails. Just responds to trust pilot with an autogenerated "We are no scam, like all companies we exper..." message. This company is most definitely a scam. Don't trust them
Reply from PriusOverlanding.com
Thank you for taking the time to leave feedback. We take every comment seriously and strive to address all customer concerns.
However, we were unable to verify this reviewer's identity as a customer of PriusOverlanding.com. Unfortunately, we have recently seen instances where individuals who have not placed orders with us leave negative reviews that may misrepresent our business practices.
We want to assure our customers that we are a legitimate business with real products, real support, and a commitment to transparency. We understand that delays and communication issues are frustrating, and we are constantly working to improve our processes. For any genuine customer needing assistance, our support team is available to address any inquiries directly.
If this review was posted in error, we encourage the reviewer to reach out to us so we can work together to resolve any issues.
Thank you for the opportunity to respond.
I ordered a lift kit and never received it or a refund. All I received was automated emails.
I never received it! Luckily I canceled and had my bank get the money back for me! I finally got my money back after about 5 or 6 months after my order. They kept giving me the run around! I talked to one guy that said it would be a 30% restocking fee on an order i never received. They said they were going to move to a new system that didn't charge the customer until their order was shipped! My experience was so bad that I would not recommend this company to anybody.
Reply from PriusOverlanding.com
Thank you for sharing your feedback regarding your recent experience with our company. We appreciate your perspective, and we regret any inconvenience you've encountered.
Firstly, we want to assure you that we take all customer feedback seriously, and we're committed to addressing any issues promptly and transparently. We understand the frustration of not receiving your order within the expected timeframe, and we apologize for any inconvenience this may have caused.
Regarding your comments about longer-than-normal shipping times, we want to clarify that we're not a scam. Like many companies, we occasionally experience delays in shipping due to various factors. However, we understand that these delays can be frustrating for our customers, and we're continuously working to improve our processes to minimize such occurrences.
We acknowledge your concerns about communication and the lack of Service Level Agreements for emails. We're currently reviewing our communication protocols to ensure better responsiveness to customer inquiries.
Your feedback is valuable to us, and we appreciate the opportunity to address your concerns. We're committed to improving our service and communication moving forward.
Thank you for bringing this matter to our attention.
I never received my item and was ignored when inquiring about it.
Edit: Despite not mentioning scams in my review, TheBlackJimmyNeutron, the owner, spontaneously made such accusations. Curious. He acknowledges "longer than expected wait times," but I placed my order last year. When emailed he said it would be a few days, then weeks. then months, then radiosilence. He is running a clear scam operation called ghost stocking. He is intentionally selling items he doesn't have in stock, and manipulating customers to exceed chargeback limits of their credit card companies by telling them to wait indefinitely. He also quietly mentions a restocking fee on his website so he makes money even if customers return items (EVEN ITEMS THAT HAVENT SHIPPED) within the chargeback period. This practice is illegal under the CA Department of Consumer Affairs which the owner operates under and I urge everyone who has been wronged in this way to file a complaint.
Reply from PriusOverlanding.com
Thank you for taking the time to share your concerns about your experience with our company. We understand your frustration, and we appreciate the opportunity to address your issues.
First and foremost, we want to assure you that we take all customer feedback seriously, and we're committed to providing transparency and resolving any issues promptly.
Regarding your comments about longer-than-normal shipping times and accusations of running a scam operation, we want to clarify that we are not engaged in any deceptive practices. Like many companies, we occasionally experience delays in shipping due to various factors. However, we strive to communicate openly and honestly with our customers about any delays or issues with their orders.
We regret any miscommunication or inconvenience you've experienced regarding your order. Our goal is always to provide a positive and satisfactory shopping experience for our customers, and we apologize if we fell short of meeting your expectations in this instance.
We appreciate your feedback and are actively reviewing our processes to ensure better responsiveness and communication with our customers in the future.
Thank you for bringing this matter to our attention, and we apologize for any frustration or inconvenience you've experienced.
This was a scam. They never shipped my order or communicated with me. Had to cancel and get a refund. Don't use this site.
Reply from PriusOverlanding.com
We are no scam, like all companies we experience longer than normal shipping times. Currentely we do not have any Service Level Agreements in place regarding emails. Typically we find that most custoemrs when they place an order, they wait to receive their item. We don't understand how scam can be assiciated when there are longer than expected delivery times.
I can't believe this guy at 307 area code is not from Jamaica. I ordered a $396 lift kit for a Prius on August 28 and it's now Nov 26 with no parts. I've called six times to get a eta and all I've received are excuses, kisses and promises. I can't believe priusoverlanding still keeps this guy around even if he's linked to them instead of working out of the back of his Prius. I've gone back MasterCard for a refund but haven't heard back.
Reply from PriusOverlanding.com
Thank you, Albert, for sharing your feedback with us. We’re truly sorry to hear about the experience you had with your order, and we want to address your concerns directly.
Firstly, we acknowledge that there were delays, and we apologize for the inconvenience this has caused. As a growing company in our early stages, we faced unexpected challenges with inventory and order fulfillment, especially given the high demand. We’ve since expanded our team to include a dedicated customer service representative to ensure all inquiries are addressed promptly, and we’re working to improve our response times and support.
Regarding your request for a refund, we would like to confirm that any outstanding requests are a priority for us, and our team is actively reviewing them to ensure they are resolved as quickly as possible. If there was any lapse in communication, we apologize, and we’re committed to making it right.
We value your feedback as it helps us continue to improve our processes. Please feel free to reach out to us directly at [support email/phone number], and we’ll make sure to resolve any remaining issues with your order.
Thank you for your patience and for giving us the opportunity to address your concerns.
WORST EXPERIENCE EVER! Ordered over $1000 worth of parts that were "in stock" and after 4 months of waiting with nothing to show for it, and no response to calls, emails, etc. had to open a case with PayPal for a refund, which Prius Overlanding tried to fight which delayed it another 60 days so PayPal could investigate. Then they shipped 1 of the 3 parts which ended up not even fitting! Absolute nightmare! Do your homework and save yourself the headache of dealing with this company!
Reply from PriusOverlanding.com
Thank you, Dave, for sharing your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations, and we’d like to clarify a few points to ensure transparency.
Firstly, we understand the frustration with delays and have communicated openly about supply chain challenges that affected many industries, including ours. While we regret that the process took longer than expected, we made every effort to keep you updated along the way.
Regarding the PayPal dispute, we followed PayPal's standard process for disputes, which added time to the resolution but was outside our control. We were actively working with PayPal to resolve your concerns, and our goal was always to reach a fair outcome.
As for the fitment issue, we strive to provide clear installation instructions with each product. It’s worth noting that, in this case, proper fitment depended on following specific steps in the instructions provided. We believe that if these instructions were carefully followed, the part would have fit as intended. Our support team was ready to assist with any installation questions, as we do for all our customers.
We’re always working to improve, and we value your input. If there’s anything further we can do to resolve your concerns, please reach out to us directly. Our commitment to customer satisfaction and quality remains our top priority, and we appreciate the opportunity to clarify these points.
Thank you for giving us the chance to address your experience.
They ruined a 5 month journey of a life time. Here is how (lift kit review): :
1- I asked to ship the part to Mexico. They said that by the end of the day they were gonna make it possible.
After about 1 month and two weeks (and multiple attempts to talk to them) they never sent the package to Mexico.As a result I flew to USA to pick up the part ($115 on shipping within usa + part taxes to import to Mexico + i had to check in the parts for the flights, not included the plain tickets)
2- Once I got the parts in Mexico, 4 different mechanics said that they were not gonna install the parts because they did not like the parts (In addition, there are other professionals that do not recommend lifts bigger than 1.5 inches for Prius)
3- I asked the instructions on how to install the parts (asked more than 10 times, maybe more than 20 times) so I could find alternative ways to install the parts. Its been 5 months and until today I have not gotten the instructions.
Conclusion: I finished my 5 month journey (8500 miles + thousands of dollars invested) without the lift in the car, which was a major upsadt because it limited my capacity to visit the coolest places (which) was the principal goal of the entire trip).
It is not over yet.
4- I reached out to them to return the part. They said they could only refund the part if I was not able to install it.
I told them the story that I could not install it, which made me qualified to the refund according to their terms.
I am waiting for their reply for more than month and I have tried to reach out to them multiple times.
If I had gotten Priusoffroad lifts, I think everything would've been ok because they ship to Mexico and they don't hide installation instructions.
Reply from PriusOverlanding.com
Thank you, Gabe, for taking the time to share your experience. We’re sorry to hear about the difficulties you encountered and want to address your concerns.
Firstly, we apologize for any initial confusion regarding international shipping. Our policy is to ship within the United States, and while we explored options for shipping to Mexico, we couldn’t finalize this due to logistical constraints. We understand that your journey to pick up the part was an inconvenience, and we regret any miscommunication.
Regarding the installation, we have made our instructions available online for all customers, along with links to video guides on lift kit installations specifically for the Prius. We strive to make the process as clear as possible, and our support team is always available for questions. If there was any delay in receiving these instructions, we apologize and are working to ensure smoother access to support materials moving forward.
It’s worth noting that some mechanics may be less familiar with Prius-specific lift kits, as this type of modification is relatively new in the market. We recommend working with professionals experienced in Prius modifications, but we understand that finding such expertise can be challenging in certain areas.
Our team remains committed to innovation and customer support. If there’s anything further we can do to resolve your concerns or assist with the installation, please reach out directly. We appreciate your patience and feedback as we continue to grow and improve our services.
Thank you for the opportunity to address these issues.
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