Great quality boxes at a great price I know I can rely on Priory Direct for great service and products. Just one point of contention DELIVERY SERVICE is AWFUL!! They left my parcel on the back do... See more
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Priory Direct is the home of Planet Friendly Packaging in the UK. We're on a mission to reliably provide great-value eco friendly packaging to UK businesses while generating a positive footprint by giving 1% to charity and protecting rainforest through the rainforest trust. With over 2000 eco friendly stock products from cardboard boxes to packing tape, mailing bags, labels, packaging machinery, and much more - you can find all the eco-friendly packaging supplies you need in our ranges. In addition to our outstanding stock products we create thousands of custom packaging and labels for businesses all over the world so enquire today to present your products beautifully whilst minimising your environmental impact. Here are just some of the great reasons to choose to buy with us: - Our reviews! You're here on Trustpilot to check what people say about us so take a look! We're super proud of our outstanding feedback and of every customer who we support in their business - happy reading. - Uncompromising sustainability. We’re a certified BCorp with eco-scores for every product to help you make informed packaging choices. Over 48% of our products are fully recycled, 30% fully carbon neutral, and all our Priory Elements ranges are plastic free, fully recyclable and sold in partnership with 1% for the planet. We offer carbon neutral courier options and have a fully SEDEX accredited supply chain – you can be sure you’re making planet friendly packaging choices when you buy with us. - Next day delivery to 5pm & free delivery over £250. We know our customers need their packaging for their business to run so we work hard on staying in stock and we despatch all orders before 5pm the very same day for next-day delivery. - Mix and match bulk savings, don’t compromise on your packaging choices for bulk discounts. Instead of only giving discounts when you buy lots of one thing we apply discounts based upon every item in your order so you can buy the right packaging for your items every time and still get great pricing. - Packed with positive – 1% Rewards Be it positive rewards for your pocket or positive impact for our planet, ordering with us is packed with positive. 1% of your spend is given back to you as loyalty rewards. You can redeem these as savings on your orders to help with the tighter times or perk up the planet by donating to 1 of our 4 amazing charity partners every time you order. - A gift for you or one for our planet – with every order Every order over £30 qualifies for a free gift. You can choose to protect rainforest, take some fully recyclable pens, or choose a sweet treat. We’re proud conservation circle members of Rainforest Trust UK and through this partnership you can protect 1000m2 of rainforest with every order. - Free Samples – try before you buy We know finding the right packaging is important and it can be really tough online, that’s why we created our search by size feature to help cut through our ranges to just the right product for you. We also know that there’s no substitute for trying a product for real so we offer free samples of nearly all of our packaging products, which you can order by clicking “order a sample” on any product page. - Proud to be B Corp Certified B Corp sets the standard when it comes to measuring a business’s environmental and social performance, transparency, and accountability. We’re immensely proud to be members of the group of businesses meeting and exceeding these standards, truly making sustainability and purpose-led positive impact our mission. - Carbon Neutral Company We couldn’t truly say we’re on a mission to minimise the impact of ecommerce on the environment without looking at our own operations and doing our best to minimise our climate impact. We’re on a journey here and have been for over 5 years. We’re proud to have reduced our emissions year on year and to have achieved Carbon Neutrality with all of our Scope 1 and 2 emissions measured, minimised, and offset. - SEDEX Registered SEDEX set the standard for supply chain transparency, sustainability and ethics and they’re used by over 75,000 businesses worldwide to ensure their supply chains are slavery free, transparent, and as sustainable as possible. We’re proud to be registered SEDEX Members meeting their standards and backing up our commitment to being a responsible and sustainable business with their world-leading tools and approach. If you’ve got to here, then thank you so much for your care and attention to just some of the things we’re really proud to bring to our customers and to call our offering. We could go on, we’ve not spoken about our amazing bespoke packaging design and supply services, the sustainability consultancy and data-driven packaging improvement projects we complete for our large customers, or the amazing volunteering and community support we complete as a team and through our local community and education partners. We’re on a mission to be a force for positive in this world, for us, for our customers, for our planet, and for our community. So, if you want to join us as a customer, supplier, influencer, educator or in whatever capacity you have to offer please get in touch – we’d love to hear your story and we’ll do our best to help.
Written by the company
Order before 5pm and it'll be despatched the same day. Guaranteed.

Priory Business Group PLC Unit 2C, Aylesford Commercial Park, ME20 7FE, Aylesford, United Kingdom
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Replied to 100% of negative reviews
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Reply from Priory Direct
Always a pleasure. Great products and prices, and always go that extra mile for excellent customer service. Would thoroughly recommend -and- Heidi is a star!

Reply from Priory Direct
Thank you for processing the order by phone. Our card does not work with the website. Product all good, however the delivery company at this end is always so rude and I have to apologise to the staff.

Reply from Priory Direct
Excellent company to deal with. Kept informed about my delivery all the way through. Cannot fault them!

Reply from Priory Direct
Brilliant service! Quick to respond, friendly and so helpful. Sent free samples within minutes of me getting in touch. Thank you.

Reply from Priory Direct

Reply from Priory Direct

Reply from Priory Direct
Both Heidi and Stuart worked well to get the order completed.
Stuart delivered them (being a family member) and Heidi created the order from a Caterham purchase order for us. Many thanks.

Reply from Priory Direct
Good customer service, but quality issues still need improvement.
I originally left a 1* review due to repeated issues I experienced across multiple orders, including sudden price increases, delivery/incomplete order issues and concerns regarding the quality of the boxes themselves.
After leaving my review, Priory Direct reached out to me personally and handled the situation professionally and respectfully. They took the feedback seriously, listened to my concerns and were genuinely willing to discuss improvements, which I really appreciated. Customer service like this honestly makes a huge difference, especially nowadays.
That said, in the interest of honesty, I still can’t currently rate higher than 3*. The main issue for me remains the quality/strength of the glue used on the boxes, as many of them tend to re-open after assembly and often require extra tape or pressure overnight to remain properly closed. This has been a recurring issue across multiple batches rather than a one-off problem.
I do appreciate the communication and willingness to improve, and if these quality concerns are addressed moving forward, I’d absolutely be happy to continue using them as my preferred box supplier and potentially update my review to 5 stars in the future, as their customer service has been excellent and their dispatch times are consistently very quick.

Reply from Priory Direct
The site is easy to navigate
Products clearly displayed and described
Payment was easy and delivery was prompt
The pricing was very competitive and delivery was next day.
All good arrived in perfect condition.

Reply from Priory Direct
Quick delivery, easy to deal with company. Plus products we have used are of a good standard.

Reply from Priory Direct
Excellent service, I turned up wanting to look at the different size bubble wraps before ordering and the gentleman was very helpful and showed me the different types and which would be better for what I needed it for. Ordered it and paid for it online whilst on site and was given the goods within minutes.

Reply from Priory Direct
Very professional company, delivery very quick and product excellent

Reply from Priory Direct
Wonderful experience. Excellent food and attentive staff. Highly recommended!

Reply from Priory Direct
I appreciated Priory Directs no non-sense approach when I was searching for non-phenole thermal labels. Indepth product details were at the ready, options were clear, and checkout was a synch. Their chose delivery firm was just as efficiet ad timely. I'll be back!

Reply from Priory Direct
First order for upright floristry boxes. Impressed with the service and product. Website could be a little easier to navigate!

Reply from Priory Direct
Very professional company, fantastic customer service also communication. Great products we got exactly what we needed.

Reply from Priory Direct
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