Printerpix Reviews 24,397

Reply from Printerpix

Feb 23, 2026

Dear Alex,

Thank you for taking the time to share your experience, and I am truly sorry for the frustration and inconvenience this situation has caused you. I sincerely apologize that you did not receive the refund we agreed upon, and for the distress caused by the damaged items and the Royal Mail notice.

Please know that this is not the standard of service we aim to provide, and we deeply regret any inconvenience this has brought to you, especially during the holiday season.

We would like to resolve this matter to your satisfaction as soon as possible. Could you please reply to the email we recently sent you? This will allow us to verify the details and ensure that everything is addressed properly.

Thank you for your patience and understanding. We look forward to hearing from you and making things right.

Kind regards,
Joey
Printerpix

Reply from Printerpix

Updated Feb 23, 2026

Dear Pauly,

First of all, I would like to apologize for the difficulties you have encountered with the shipment of your order. I fully understand your frustration with the situation where the tracking information indicates that your package is not in the possession of the courier, and the fact that you are unable to easily contact a representative to resolve this issue.

We sincerely apologize for this inconvenience and assure you that we are doing everything we can to clarify the situation. In order to better assist you and resolve this as quickly as possible, please contact us directly using the following link:
https://printerpix-support-fr.freshdesk.com/fr/support/tickets/new

We thank you for your patience and understanding and hope to resolve this situation to your complete satisfaction.

Sincerely,
Joey
Printerpix

Reply from Printerpix

Feb 17, 2026

Dear Theresa,

Thank you for taking the time to share your experience. I am truly sorry to hear about the trouble and frustration you’ve faced with your order and the ongoing difficulties in resolving this matter. Please accept my deepest apologies for the inconvenience caused, especially given that this was a gift for your 91-year-old mom — I can only imagine how upsetting this must be.

We genuinely appreciate your patience and understand how disappointing it is to encounter such a frustrating complaints process. Your feedback is invaluable, and we are committed to making this right for you.

To ensure we can resolve this matter to your satisfaction, I kindly ask you to reply to the email we have sent you. Your response will help us get the necessary details and work directly with you to find a proper solution.

Once again, I am truly sorry for all the trouble and disappointment. We value your feedback and hope to have the opportunity to restore your trust.

Thank you for your understanding.

Warm regards,
Joey
Printerpix

Reply from Printerpix

Feb 17, 2026

Dear Gina,

Thank you for taking the time to share your honest feedback. I appreciate your kind words about the overall quality and placement of the pictures on your blanket. However, I sincerely apologize that you are not satisfied with the fleece material, and I understand how the appearance of the fabric can impact your experience.

Your satisfaction is very important to us, and we want to make sure we address your concerns properly. Please reach out to us at https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new so we can work together to resolve this matter to your satisfaction.

Thank you again for your feedback. We look forward to hearing from you and assisting further.

Best regards,
Joey
Printerpix

Reply from Printerpix

Feb 17, 2026

Dear Customer,

Thank you for taking the time to share your experience with us. I am truly sorry to hear about the inconvenience caused by only receiving one of your ordered items, especially since it was intended as a gift for a specific date. I completely understand how frustrating and disappointing this must be, particularly given the importance of timing and the extra costs you paid for expedited delivery.

Please accept our deepest apologies for this situation. We take full responsibility for the inconvenience caused and want to assure you that we are committed to resolving this matter to your satisfaction.

To help us better understand what happened and to provide you with the appropriate assistance, we kindly ask you to reach out to us directly at the following link: https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new. This will allow us to track your case properly and ensure we do everything we can to assist you.

Once again, I sincerely apologize for the trouble caused and appreciate your patience and understanding. We hope to resolve this issue promptly and to your satisfaction.

Best regards,
Joey
Printerpix

Reply from Printerpix

Updated Feb 17, 2026

Dear Latroy,

Thank you for sharing your experience with us. I am truly sorry to hear that you ordered a long time ago and still have not received your items. I understand how frustrating and disappointing this must be, and I sincerely apologize for the inconvenience caused.

To help us resolve this matter promptly and ensure your satisfaction, please kindly reply to the email we have sent you. We want to make sure we address your concerns properly and find a suitable solution.

Thank you for your patience and understanding. We look forward to hearing from you so we can assist further.

Best regards,
Joey
Printerpix

Reply from Printerpix

Feb 13, 2026

Dear Audrey,

Thank you for reaching out and sharing your concerns. I am very sorry to hear about the trouble you've experienced with your recent order, especially regarding the missing canvases and the difficulties contacting us. I understand how frustrating it must be to have your purchase not complete as expected, and I sincerely apologize for any inconvenience this has caused.

Please rest assured that we want to resolve this situation promptly and ensure your concerns are addressed. To do so, I kindly ask you to reach out to us directly at this link: https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new. This will allow us to review your case thoroughly and work with you to find a suitable resolution.

Thank you for your patience and understanding. We look forward to assisting you further and resolving this matter to your satisfaction.

Best regards,
Joey
Printerpix

Reply from Printerpix

Feb 17, 2026

Dear James,

Thank you for taking the time to share your experience. I am truly sorry to hear about the delay in receiving your delivery and the frustration it has caused. I understand how important it is to receive your order promptly, especially given the amount involved, and I sincerely apologize for the inconvenience.

Regarding the shipping concerns, we appreciate your feedback and understand your disappointment. We want to ensure that we resolve this situation to your satisfaction.

To do so, please kindly reply to the email we have sent you. We are committed to investigating the matter further and providing you with a suitable resolution.

Thank you for your patience and understanding. We look forward to hearing from you soon.

Best regards,
Joey
Printerpix

Reply from Printerpix

Feb 17, 2026

Dear Jeremy,

Thank you for sharing your detailed feedback. I am truly sorry to hear about your disappointing experience with our products and customer support. I understand how frustrating it must be to receive printed items that do not meet your expectations, especially after multiple attempts to get assistance. Please accept my deepest apologies for the inconvenience and frustration this has caused.

Your experience does not reflect the standards we strive to uphold, and I want to personally ensure that we make things right. To do so, please kindly reply to the email we have sent you. We are committed to investigating the matter thoroughly and resolving it to your satisfaction.

Thank you for your patience and for giving us the opportunity to address this situation. We look forward to hearing from you soon so we can work towards a proper resolution.

Best regards,
Joey
Printerpix