Printerpix UK Reviews 

Originally I had a poor opinion about Printerpix as I found getting updates was hard, you can get trapped in a land of ai bots, however I have to say that my opinion has changed. I managed to get hold of Manika, their CSR manager, who was, to say the least, amazing! She chased and coordinated, ensuring my photo book arrived on time! So thank you Manika, you are a star! I think with a few less ai bots and a few more Manikas, Printerpix could be an even better company! With regards to the actual photo book, this was excellent - the printing was good and was well worth it. Despite a few bumps a long the way I would recommend Printerpix, the product and prices are good, just try and avoid the ai bots!

Absolutely disgusting service from Printerpix.

I placed an order for photographs of my recently deceased brother because I needed them for his funeral.

Instead, Printerpix sent me another family’s private photographs. Not only did I not receive the deeply important photos I had paid for, but sending somebody else’s personal family photographs to a complete stranger is an appalling breach of privacy.

What makes this even worse is the complete lack of care afterwards. I contacted Printerpix repeatedly to explain the mistake, the privacy issue, the extremely sensitive circumstances and how urgently I needed my brother’s photographs. My emails have simply been ignored.

It has now been almost a month. I have repeatedly asked them either to send the correct photographs immediately or refund me so I could get them printed elsewhere. Nothing. I have now had no choice but to order them elsewhere because I cannot continue waiting for a company that apparently doesn't care that these photographs were needed for a funeral.

The lack of compassion, urgency and basic customer service is disgusting and despicable. But beyond that, sending one customer's private family photographs to another customer and then seemingly ignoring the fact that it has happened is incredibly concerning.

At one of the most devastating times in my life, dealing with this was the absolute last thing I needed.

I would strongly advise people NOT to order from Printerpix.

Really very disappointed in the quality of the calendar. Also, they said that they had sent it to the courier. And they hadn’t when I contacted customer services. They said they would chase the ticket and I’ve had no response. Then surprisingly, the courier received my calendar. The packaging was poor and it has arrived crumpled with water damage. This was supposed to be a gift for my daughter’s birthday, it’s late wet and creased. I would not recommend this company for printing and I will go to photo box again over this company printer pix any day. I don’t tend to write reviews often, but I feel as though I want to share my thoughts with other consumers.do not waste your money.

An order I had put in for photo books was printed and dispatched but was never delivered. I contacted Printerpix and Maryam immediately organised a reprint. The ne books books arrived safely in a short time. Printerpix has always been very efficient and the reprint was a good example of them putting a problem right. Thank you Maryam.

AVOID! It's cheaper than other sites for a reason!
Ordered tile style pictures. Came without the white border which is advertised and in the edit and when previewing your pictures but customer services claim I didn't tick a box even though that was the only type of style I wanted and previewed at the end before order. Pixelation also terrible but as I spent near on £60 for 4 and wasn't getting anywhere with customer services I thought I would try them on the wall to see if from afar any better....but they don't even stay on the wall!!
I now just have a heap of broken plastic and dented awful pictures. I just wanted to return as soon as I got them but wasn't given the option, now I have nothing.
I wanted the tiles to save myself time and hassle, and infact all I've done is wast time on phonecalls and emails and no end of hassle. Pay the extra and go elsewhere as you will be wasting your money. Absolutely gutted.

Requested a small order for some prints for a birthday present in mid-July and paid for express delivery. Now in September and no signs that the prints were ever made and were never received by the courier. Despite numerous correspondence, no attempt made to replace the order, no accountability over the order never being made, and a request for a refund left circulating with what now appears to be an AI generated response system.
Will continue to push for a refund but will not be using this service again.

If I could rate lower I would. I ordered some prints, they were sent to a wrong address, I spoke with printerpix who said they’d send them again, 6 weeks later I’m still emailing them chasing updates. Don’t order from these guys! Order else where and save yourself the hassle

I bought a voucher which gave me buy one get one free. When I ordered it can up with one book si contacted then immediately saying it should have been two. They didn’t respond until book had arrived and after several attempts to get the second book , I was informed it was up to me to ask for two books. This is not good business as the voucher number was linked to two books. Please be aware the customer service is very hard to deal with and completely unhelpful. I’m going to contact my bank to get a refund for the book I didn’t receive.

Ordered from this site as the delivery stated delivery on 9th/10th September. The cost was significantly higher than other companies, but as I needed this for a 70th birthday present on 12th September, I went ahead based on the delivery date communicated.

It did not arrive by 10th September. I tracked it using the courier link, and it stated delivery was scheduled for 16th September. I contacted PrinterPrix, which in itself was a challenge, as they do not advertise their contact email address, and the order was not linked when I logged in. I found the email address online and emailed them. Their customer service agent politely apologised, but offered no solution and no offer of compensation based on the false advertising of delivery times on their website. A few back-and-forth emails (with honestly zero customer service skills), and they said it would be escalated to management. I have received no communication since this conversation.

The item was then delivered on 12th September but arrived too late to take to the party. So we have now had to arrange for additional delivery to get it to the recipient.

I would not recommend ordering from this company 1. False advertising on delivery dates & 2. Zero customer service skills.

I placed my order on 28 August and was told it had been dispatched on 1 September. Since then, I have received no further update and still have not received my order.

I have contacted the company twice through their website and also by email, but have received no response whatsoever.

Evri’s tracking information states that the shipment information has been received but that the parcel is still with the sender, which makes the lack of communication from the company even more frustrating.

The posters were ordered specifically for an event, so the delay has already caused significant inconvenience. However, what is most disappointing is that I seem to have no way of contacting the company to find out where my parcel is or arrange a refund.

I completely understand that delays can happen, but ignoring repeated attempts from a customer to resolve an issue is unacceptable. At this point, I simply want an explanation and either my order delivered immediately or a full refund.

I would not recommend ordering based on my experience so far.

Order number 46281766

AVOID THIS BUSINESS AT ALL COSTS!

Almost three weeks ago I placed an order with this company to have some images printed for a family member as a gift for their birthday. On Tuesday 1st September my order was allegedly shipped and showing on EVRI as “we’re expecting it” ever since. EVRI claim they have not received my order.

I have gone around and around in circles. You speak to a different customer service advisor each time, with each of them saying they will “investigate” and never get back to you. More recently, an advisor informed me that if I confirmed my address they would send out a replacement - over 24h later, and I have not received any further correspondence to state they will send the replacement.

The level of service provided by this business is frankly disgusting. Unless you want to pay for items you will never receive, don’t use this company. Absolutely appalling service and it seems I am not the only one who has had an awful experience with this business.

Do not use

I have contacted this company on several occasions over the last few weeks regarding a damage purchase. They have responded on trustpilot with all sorts of assurances but have yet to replace my damage goods. I have resorted to this site in order to garner a response from them. Utterly fed up with the lack of customer service and will never use them again

I'm so disappointed. My dog passed away in August and I wanted to get a beautiful print done of her. I sent the image i wanted, paid, got order confirmation and then zero. I've emailed them twice and they never responded. Very dissatisfied

Do not use them! I had a large A1 photo printed. It came out much darker than the original image. It took them weeks to respond to my message and claim there's nothing wrong with it so weren't going to do anything. Even the photographer who took the original image has commented on it having seen it on display. I'm now having to go elsewhere to get a reprint. Avoid!!!

Awful experience I wouldn't recommend ordering from this company, may even be a scam You cant contact them via telephone only email to which they have stopped replying. I ordered an item for my partners 40th birthday rush delivery paid extra money, ordered 14 days ago and haven't recieved yet have requested refund to which I'm being ignored and just told its wirh the courier not good enough. Stay away.

Horrendous service, ordered something on 28/08, got dispatched on 01/09 and there still has been no update, no way to contact them you can only join a chat with a bot who raises a ticket for you but I haven’t heard a thing. I ordered within plenty of time and now this isn’t going to be resolved before my event - useless scammers

Unfortunately it took over 2 months to get anyone to properly respond to my issue, so I was disappointed with that aspect of the Printerpix service and it seemed to take a bad review on this site to get someone to look at it but once it was picked up by Andrew it was dealt with very efficiently and successfully. I was so pleased that he was able to resolve the issue and he couldn't have been more helpful. Thank you.

The book has been printed incorrectly. I have tried on numerous occasions to rectify the issue. All the customer service team do is send me a link showing me what I ordered. If only I got what I ordered. I would be very happy. The inside pages have been inserted upside down so all images are the wrong way

Absolutely awful experience, item never arrived and it is impossible to actually communicate with a human. No response to emails so I'm stuck in a cycle of trying to communicate with an AI chatbot on their website that tries to avoid providing any assistance, to then say its been referred and I'll receive an email that never comes. Tracking says passed to courier, courier states never received it. The icing on the cake is the chatbot suggesting I am only eligible for a partial refund, if at all, due to the item being made to order! Lots of other companies online offering the same type of services, if you value your sanity, place your order elsewhere.

SCAM SCAM SCAM! DO NOT ORDER!!! Order £61 worth of prints and they’ve not arrived!! They said they’ve sent them out but spoke to Evri who have said they have not even received the parcel!! SCAM SCAM SCAM!!