Puntuale merce ok
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We also ordered a wardrobe from Primi Mesi in Molise that was manufactured by Pali in Udine. It wasn't on time. It was damaged. Three replacements were sent, all similar (the Anouk model which is now... See more
Company replied
It would be helpful to reply to the emails in english and also to provide a track No and information about the dispatch date.No other problems with my order.The prices are realy good
You are not writing the correct amount of delivery. Displayed 5.5 euros was transformed to 16 euros after I registered my data.
Company replied
2.8
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10K reviews
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Puntuale merce ok
2 January 2022
Very poor customer service
Its been already couple of month since I ordered and received the products, so the initial emotions calmed down and I can write the honest experience. I need to admit, that in the beginning I was quite happy and was already planning to place the 5 stars review, as everything was shipped and received in the timely manner, we ordered a dresser and a bed. However the problems started when we tried to assemble the bed. One piece was missing the details and it was not possible to finish the assembling. Back than we still had some time around 5 weeks before the baby was due, so we decided not to send back the full bed, but asked to resend us the missing pieces or one full back side piece of a bed. And here the fun started. After Tiziana advised that she will sort it out with the manufacturer and will send us the parts, she stopped answering all my e-mails regarding the time, when we can expect the shipment. I was inquiring 1-2 times per week, however no reply. When the time was already quite tight I asked for the refund, as it was really ridiculous situation, I didn't understand if I am going to receive anything or not. All my e-mails requesting the refund was again completely ignored. I asked My husband to step in and try to resolve the situation, I don't know what he wrote to her, but he received the answer immediately, and btw me too on my "crying for help e-mails" as well, a short sentence, that she will notify us when the package will be send. And yes, I understand that she is just a reseller and she was probably requesting the same info from the manufacturer, however the customer service is just a joke. All in all it took more than 6 weeks!!! from the moment we requested the exchange to get the part. And the cherry on top of all this was that we received only 1 part out of 2 missing!!! Therefore still couldn't properly assemble the bed. I can't assess the quality of the product, as for us it is still a broken one. So yes, at the end of the day the experience turned out to be very poor.
9 April 2020
Unprompted review
Reply from primimesi.com
Salve,
scusi ma non capiamo il suo commento, forse chi risponde alle nostre email è persona diversa da chi scrive su questo sito.
Facciamo presente che il probema è stato risolto mesi fa e i pezzi sono stati spediti direttamente dalla Picci al suo indirizzo, dietro nostra richiesta, in modo da accelerare i tempi, tant'è che abbiamo uno scambio di email e nell'ultima email ci viene comunicato (crediamo sia suo marito e/o compagno) che i pezzi sono arrivati ed è tutto ok, addirittura ci ringrazia per il nostro interessamento.
Adesso, a distanza di mesi ci viene lasciato questo commento, sinceramente continuamo a non capire il perchè di certi comportamenti da parte di alcuni clienti (per fortuna pochi).
Saluti.
You are not writing the correct amount…
You are not writing the correct amount of delivery. Displayed 5.5 euros was transformed to 16 euros after I registered my data.
19 November 2019
Unprompted review
Reply from primimesi.com
Se prima indica Italia come spedizione (5,50) e poi cambia con un'altra nazione è ovvio che il costo aumenta e il sito lo visualizza appositamente, così prima di fare l'ordine, ne sei consapevole.
Armai si lasciano commenti negativi anche per cose che non esistono, ma pur di scrivere........
Non ci meravigliamo più di nulla anche se in casi come questo restiamo senza parole.......
We also ordered a wardrobe from Primi…
We also ordered a wardrobe from Primi Mesi in Molise that was manufactured by Pali in Udine. It wasn't on time. It was damaged. Three replacements were sent, all similar (the Anouk model which is now discontinued) We only wanted our money back, not continuous replacements and having to phone and write to these people every month. We never received our €500 back and it was an upsetting experience. After spending 6 years in Italy, this was the only occasion we were cheated. The company doesn't have a facebook, social media feedback page from customers for obvious reasons.
16 September 2019
Unprompted review
Reply from primimesi.com
Egregio signore,
lei sa perfettamente che l'armadio è stato sostituito direttamente dalla Pali e senza che venisse fatta richiesta di rientro dell'armadio che lei diceva essere difettoso ma semplicemente sulla base della sua email.
Anche il secondo armadio, stando a quanto da lei affermato, era difettoso (stesso problema).
Di questi armadi ne vendiamo centinaia ogni anno e MAI ci è stata fatta una segnalazione come la sua.
Forse il problema era nel montaggio?
Cosa che, ovviamente noi non abbiamo mai potuto constatare in quanto non abbiamo mai visionato l'armadio difettoso (ne il primo ne il secondo), oppure si voleva, come lei ha anche affermato, semplicemente avere i soldi indietro perchè l'armadio non piaceva?
Ma queste sono supposizioni in quanto, come già ribadito, non abbiamo mai avuto la possibilità di controllare quale sia stato il problema.
Ultimo appunto, abbiamo una regolare pagina Facebock, siamo on line da oltre 15 anni, abbiamo ricevuto anche dei premi e riconoscimenti per il nostro sito e il nostro operato e quindi, come vede, anche in questo sta affermando cose non vere e che possono essere verificate da chiunque.
Saluti.
Horrible experience with an…
Horrible experience with an International order.
They wanted pre-payment as they would not accept credit cards. Huge red flag, should have stayed away. Once they got the money they didn't care to help me out.
Customer service is basically non existent. They kept telling me every week my product would ship, this lasted for 10 weeks. When it actually shipped they could not provide a tracking number so I had to call a number of different offices of the courier to find out which one is responsible. None of them speak English even though their website is in English and they accept International orders. All their emails were in Italian.
My order was advertised as shipped in 15-20 days and it ended up taking 3 months, and that's because I had to chase every single person involved in the delivery dozens of times. Otherwise it would be a lot longer. When contacting Primi mesi, they either replied days later or simply told me there's nothing they can do and it's my job to talk to the courier and find out what's going on....
I'll never shop from them again.
3 May 2019
Unprompted review
Reply from primimesi.com
Salve,
premesso che:
1) ha acquistato una serie di prodotti e tra questi ve ne era 1 che, come indicato sul nostro sito, aveva tempi di attesa di 30 giorni lavorativi (quindi parliamo di circa 40 giorni di calendario e non 15/20 giorni come da lei affermato).
2) Abbiamo sempre risposto alle sue email anche in inglese (se vuole possiamo pubblicarle)
3) Il ritardo della consegna non è dipeso da noi ma dalla dogana Svizzera che ha tenuto la merce ferma per qualche settimana perchè dicevano che mancavano dei documenti (noi abbiamo consegnato fattura e dichiarazioni doganali come richiesto dalle procedure attuali).
4) Le è stato inviato regolarmente il numero della spedizione e lei stessa ha potuto constatare che la spedizione era ferma in dogana.
Per quanto riguarda il pagamento con carta di credito, come già spiegato, non dipende da noi in quanto, per questioni di sicurezza, viene gestito direttamente dalla banca e dal circuito della sua carta e noi non sappiamo il motivo per il quale non è stata accettata, precisiamo che ogni giorno molti clienti, anche dall'estero, utilizzano il pagamento con carta di credito senza alcun problema.
Come vede la sua esperienza "orribile" non è dipesa da noi, anche se ci spiace per l'accaduto, ma è dipesa da altri fattori che non dipendono da noi.
Certi di aver chiarito la cosa, salutiamo cordialmente.
Exp date is so important
I bought 40 bottles of chicco anti mosquitoes gel but after 2 weeks they delivered 31 bottles and 3 of these were neatly dated. Haizzzz
26 August 2017
Unprompted review
Tutto era fantastico
We ordered from abroad 2 baby cot and bed. When they realized that the bed order could be delayed, they send immediately the cod in order to serve our urgent needs (upcoming baby). The bed came soon after and we believe they kindly covered the expenses for the second shipment without mention.
We thank Mrs tiziana for the service. We would prefer to speak English but this was not the case in contact.
We strongly recommend the store.
Everything was great.
For international customers: support the stores like this that beyond the difficulties they work hard to send abroad!
Abbiamo ordinato dall'estero 2 culla e letto. Quando hanno capito che l'ordine del letto potrebbe essere ritardato, inviano immediatamente il merluzzo per servire i nostri bisogni urgenti (prossimo bambino). Il letto è arrivato subito dopo e crediamo di aver gentilmente coperto le spese per la seconda spedizione senza menzione.
Ringraziamo siniora Tiziana per il servizio. Preferiremmo parlare inglese ma questo non era il caso a contatto.
Raccomandiamo vivamente il negozio.
Tutto era fantastico.
20 August 2017
Unprompted review
15 days for a delivery
15 days for a delivery. Too much. The website is good and well organized.
21 June 2017
Unprompted review
Reply from primimesi.com
Salve,
scusi ma npon capiamo il suo commento.
Ha acquistato un prodotto che prevede la consegna in 10 giorni lavorativi e così è stato fatto, abbiamo spedito esattamente dopo 10 giorni lavorativi.
Certi di aver chiarito la cosa salutiamo cordialmente.
Hello,
I apologize but we understand its comment.
He bought a product that provides delivery within 10 business days and so was done, we shipped it exactly after 10 business days.
Certainly we have greeted you with cordiality.
Seri e veramente efficienti
12 June 2017
Unprompted review
Merce in ritardo ma venditore …
Merce in ritardo ma venditore disponibile e corretto
11 June 2017
Unprompted review
Molto efficienti!
5 June 2017
Unprompted review
All as promised
29 May 2017
Unprompted review
great choice of products but ignorance in case of return
The shop has a wide choice of products for reasonable prices. Problems are coming after an order - delivery takes too long, customer service is not responding to messages and everything has to be urged many times. When it comes to a return (in my case there was a product with defect from manufacturer), they are not responding at all nor returning money even after repeated messages (forget about the EU Directive 98/27/EC, it doesn t work here). I have sent back the defected product in October (worth cca 80 €), paid 25€ postage but until now got no money despite their initial promise to refund the item. I don t reccommend this store (except maybe small orders with no risk).
update:
there is no possibility to reply to the reaction below from primi mesi so I am writing my reaction here:
I am glad that you have replied so fast, not ignored my message as you do when I write you e-mails or messages via your website. it would be nice just to write an apology, solve the problem and close the issue. what I haven t expected is your arogant reaction full of lies. my bank details I sent you earlier are correct, copied from my e-banking and double checked (iban format and swift) before sending. I am checking my e-mails several times a day and I am checking also spam folder. nobody from your company has sent me any message about incorrect bank details (no wonder because they are correct, simply nobody dealt with my repeated messages and requests). the defected product I sent you back in october was with enclosed printed all previous communication where you have invited me to return the product. so please stop lying here and blame me for what I have never done.
8 February 2017
Unprompted review
Reply from primimesi.com
Egregia signora le abbiamo inviato svariate email con le quali le abbiamo comunicato più volte che le coordinate bancarie che ci ha fornito sono errate.
Tra l'altro la nostra banca ci ha addebitato anche delle somme in quanto i bonifici tornano indietro (e si tratta di bonifici esteri).
Se non ci fornisce i dati per inviare il rimborso evidentemente non ci è possibile farlo.
Se legge le email che le arrivano forse può risolvere la cosa.
Per quanto riguarda il prodotto, le facciamo presente che il diritto di recesso è a carico del cliente, secondo quanto da lei affermato, noi dovremo accollarci le spese di spedizione anche per il reso, cosa che nel nostro settore non è possibile causa prodotti ingombranti e, addirittura, nel suo caso si tratta di una spedizione estera, se si dovesse applicare quello che lei afferma, chiunque comprerebbe on line, utilizzerebbe il prodotto per 2 settimane e poi lo restituisce, tanto non ci rimette nulla......le sembra logico?
Restiamo in attesa di un suo riscontro.
Super fast shipping and friendly service
Perfect.
Super fast shipping and friendly service
21 May 2016
Unprompted review
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